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Nuance Unveils Dragon Medical Virtual Assistant for Healthcare

Nuance's newest virtual assistant is designed to enhance interactions between clinicians and patients.
Posted Oct 2, 2017
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Nuance Communications late last week unveiled its artificial intelligence (AI)-powered virtual assistant designed specifically for healthcare providers.

Nuance's Dragon Medical Virtual Assistant will further streamline clinical workflows for the 500,000 clinicians that already rely on Dragon Medical for clinical documentation. Based on the Nuance Virtual Assistant platform, the Dragon Medical Virtual Assistant will deliver conversational dialogues and pre-built capabilities that automate clinical workflows.

Features of the Dragon Medical Virtual Assistant include the following:

  • Dragon Medical voice recognition technology designed for healthcare;
  • Voice biometrics;
  • Text-to-speech;
  • Integrations into all major electronic health record (EHR) systems;
  • A prototype smart speaker customized for healthcare provider settings and use cases; and
  • The Microsoft Azure cloud hosting platform to deliver enhanced performance, security, and privacy.

"Technology needs to be unobtrusive and support the process of providing high-quality patient care, not get in the way," said Dr. David Ting, chief medical information officer at Massachusetts General Physicians Organization, in a statement. "Having Nuance's AI-powered virtual assistant technology embedded into the EHR will help make a new generation of patient care a reality for both clinicians and patients."

"Nuance is helping to create a world where clinicians can refocus on their patients without technology getting in the way," said Peter Durlach, senior vice president of strategy in Nuance's Healthcare Division, in a statement. "Our healthcare virtual assistant and smart speaker innovations are designed to enable the clinician to get back to why they went to medical school – to take care of people. By spending more time with patients, the quality of care will increase, patients will be more satisfied with their experience, and clinicians will be less burnt-out."


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