Speech Technology Magazine


Providence St. Joseph Health Makes Same-Day Express Care Appointment Scheduling Available On Amazon Alexa

With the voice request, "Alexa, open Providence Health Connect," or "Alexa, open Swedish Health Connect," consumers can schedule Express Care appointments.
Posted Apr 9, 2019
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Providence St. Joseph Health (PSJH), one of the nation's largest health systems, has teamed up with Amazon Alexa for a collaboration that is advancing access to health care. Through new HIPAA-compliant skills, users will be able to set up health care visits and manage medical appointments using their voice on any Alexa-enabled device.

Providence St. Joseph Health is the first health care provider on the West Coast to offer this technology.

West Coast consumers will connect to the Providence Health Connect or Swedish Health Connect apps, ask Alexa to find a location near their home, and schedule and cancel appointments at Providence and Swedish Express Care Clinics in the greater Seattle area and across 22 clinics in Washington State. Alexa can also suggest next-available appointments at Express Care locations and match the best date and time for the visit. Express Care clinics are conveniently located and open from 8 a.m. to 8 p.m. seven days a week. 

To use these two new Alexa skills, customers simply say, "Alexa, open Providence (or Swedish) Health Connect" and Alexa will suggest appointment times at a clinic closest to their home, either the same or next day. Consumers may also specify the ideal time or time window by saying "later today" or at a specific time and the skill will search for a matching appointment. It is also possible to cancel the appointment and schedule a new one through Alexa. 

For set up, go to the Alexa app and enable the Providence (or Swedish) Health Connect skill found under Health and Fitness. Sign in or sign up for a Providence (or Swedish) Health Connect account on the Alexa app and establish a voice code PIN. Then, link the Alexa skill to your Health Connect account. The Swedish Health Connect skill is available today on the Alexa app and the Providence Health Connect skill will be available soon.

Providence St. Joseph Health plans to expand the Alexa skills to an additional 15 Providence Express Care locations in Oregon and is exploring new skills development and further expansion throughout PSJH's seven-state service area.

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