Speech Technology Magazine

 

QCC Launches CosmoCall Universe Powered Contact Center Service

The new multi-channel, hosted service is tailored for small and medium-sized businesses.
Posted Oct 15, 2009
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CosmoCom announced that U.K.-based Quick Contact Centre (QCC) has launched a powerful new hosted contact center service tailored specifically for small and medium-sized businesses. The power behind this service is the all-IP CosmoCall Universe platform.

"Now the small to medium size contact center can benefit from the same diverse and sophisticated features previously available to only the 'big boys,'" said Paul Titcombe, a director at Quick Contact Centre. "Using the QCC service, small companies will be able to deliver the same level of service as flexibly and effectively as the largest corporations. QCC's service is also the perfect solution for companies looking to run short term campaigns or trial contact center concepts, while centrally managing and reporting on multi-site operations-Including those operations of outsourced partners."

Built on the CosmoCall Universe platform, the QCC service delivers an extensive range of fully managed services including:

  • unified IP agent desktop;
  • multi-channel contact handling;
  • intelligent skills-based routing;
  • self-service interactive voice response; and
  • multi-contact recording and quality monitoring.

"Thousands of companies are eager to try out the latest customer contact technologies but have been put off by the time and investment required to get projects off the ground. With the QCC service, they can do so without investing in expensive on-premise equipment or specialist IT personnel," said Titcombe.

"QCC's service is quick to deploy and cost effective for organizations with as few as three agents. It's a fast and easy way to prove the business case of advanced customer contact technologies to management" he added.

"We are delighted to announce our relationship with Quick Contact Center" said Mike Adolphy, CosmoCom's regional director for U.K. and Ireland. "CosmoCom's all-IP contact center strategy is designed to help companies become more reachable and more responsive in a cost-effective way. And with the launch of the QCC service, smaller U.K. organizations can easily implement contact centers similar to enterprises with the largest and most complex requirements."

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