Speech Technology Magazine

 

Ringio Completes Public Beta of Its Rich Calling Service

The company launches advanced call-treatment and routing features to host or augment users' PBXs.
Posted Aug 5, 2010
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Recently launched Ringio completed its public beta today, capping its trial with an updated version of its Rich Calling Service for small businesses. The new version incorporates more than a dozen new user-centric features guided by the feedback of more than 300 early customers.

“Our beta users asked for the best of both worlds, and that is what we’ve given them with this new release,” said Ringio Co-founder and Chairman Michael Zirngibl. “Now SMBs who have a PBX and those who don’t can get the call-center-style screen pop, visibility into coworkers’ availability, and sophisticated call routing they never could afford before. Those who have phone systems don’t disturb anything in place. Those who don’t get their first chance to project a professional call presence and stop losing business due to misdirected or unanswered calls.”

One SMB participant in Ringio’s beta, Timothy Ericson, CEO and co-founder of CityRyde, an urban bicycle-sharing company in Philadelphia, said: "We were very impressed by the quality of the Ringio beta and actually received a number of compliments by our callers.  We're even more excited now to turn on the new routing functionality and roll out the solution to the rest of our company.”

In addition to a number of usability enhancements, the functionality announced today enables:

  • Bring Your Own PBX: Pre-existing PBXs now work with Ringio. Calls and their CRM displays can be routed straight to those on PBX extensions as well as those on direct-inward-dial numbers, with no need to change recorded greetings, prompts, etc. Ringio can also make virtual extensions out of phones at home and mobile phones, either forming an entire hosted PBX or adding them to an installed PBX. This makes remote or dispersed employees reachable through the company’s main number and system.
  • Caller-Centric Call Routing: Personalizing the customer experience for every call, Ringio can automatically greet callers by name. It can also automatically route them to the person they spoke with last. The service can also reach employees on the fixed or mobile phones they desire. Calls can also be routed to a predefined list of employees, for a particular skill set, language or  marketing campaign, for example, or evenly distributed to all employees to handle particularly heavy call volumes. Companies can also record, install, and change custom greetings as often as they wish.
  • Streamlined Sign-up and Account Administration: Ringio makes self-service, Web-based setup, and administration of their office-communications systems practical and easy for busy SMBs, with  phone technical support for backup. With its new online administration dashboard, 10 employees can be set up and running in 10 minutes or less.

Provided directly to business customers through www.ringio.com, Ringio pricing starts at $99 per month for four users, with additional users at $25 per month.

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