SER Announces New Release of Its Outbound Call Management System, CPS 8.0

DULLES, Va. - SER Solutions, Inc. announced the newest version of its outbound call management solution, Call Processing System™, CPS 8.0. The latest release is built on Novell's SUSE LINUX operating system and supports a third-party quality monitoring feature, enhanced agent scripting and historical reporting capabilities, and increased campaign support.  CPS 8.0 is being unveiled at the inaugural Annual Call Center Exhibition on September 14-15 at the Seattle Convention and Trade Center.

Used outbound teleservices agencies, CPS is a turnkey system that combines predictive dialing with inbound and call blending capabilities.  By utilizing Novell SUSE LINUX, SER is able to take advantage of new hardware and software available on the platform.  The new platform also enables CPS to increase the number of campaigns to 96 on a single server—giving contact centers more flexibility in an era where smaller campaigns are becoming more prevalent.  Additionally, CPS 8.0 extends its reporting capabilities with a new CPS Relational Open Interface™ (CPS ROI).  CPS ROI enables contact center operators to create custom, near-real time or historical reports of all their outbound operations utilizing a third-party reporting package.

With CPS 8.0, SER offers Third-Party Quality Monitoring capabilities enabling both local and remote Monitors to review the voice and data screen of Agents working on a campaign for which the Monitors are authorized.

CPS has the ability to support script development using Macromedia Dreamweaver MX 2004.  CPS VisualScriptor™, a customized extension of Dreamweaver, gives CPS users the ability to build standards-based WebAgent scripts leveraging Dreamweaver's point and click, WYSIWYG development environment.

SER representatives will be available for demonstrations and briefings throughout ACCE at SER Booth #402 located in the exhibit area.