Speech Technology Magazine

 

Salesforce Goes Hands-Free with Voice

Voice Technology Solutions launches Focus, a voice-activated mobile app for Salesforce.com.
Posted Nov 6, 2017
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Voice Technology Solutions has launched Focus, a hands-free, voice-activated mobile app for Salesforce.com.

"Focus enables Salesforce users to log calls, make calls, send text messages, find information, update records, and create tasks and events completely hands-free from any iOS or Android mobile phone," said Dave Loftus, CEO of Voice Technology Solutions, in a statement. "Focus users save time by not having to sit in coffee shops to put in data, stimulates Salesforce adoption since more value-added data is easier to enter by voice, and improves everyone's productivity. For example, a sales rep can log call information, create a task, and update an opportunity while walking from a meeting to their car. All of this for less than $1 per day per user."

Voice Technology Solutions' voice-to-text technology, noise cancellation engines, and dynamic field mapping are built into the Focus mobile app that interfaces with the Focus-connected app that runs in each client's Salesforce Org. Focus uses the standard Salesforce OAuth security so each user can only access the data their permissions allow on leads, contacts, accounts, opportunities, and cases. Salesforce admins control which fields are accessible for each Focus command and Salesforce object.

FOCUS runs on iOS and Android mobile phones and is available for Salesforce Enterprise, Unlimited, and Professional versions. It is priced at $240 per user per year.


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