Speech Technology Magazine

 

SpeechWorkers S.A.E. Launch Arabic/English Speech Self Service Solution for Couriers Companies' Call Centers in the Middle East

CAIRO, Egypt and RIYADH, Saudi Arabia - SpeechWorkers S.A.E will release Arabic/English Speech enabled call center value-added speech solution using speech recognition on a VoiceXML platform and text-to-speech (TTS) during Gitex Saudi Arabia 2005, April 24 -28 in Riyadh.
Posted Apr 1, 2005
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CAIRO, Egypt and RIYADH, Saudi Arabia - SpeechWorkers S.A.E will release Arabic/English Speech enabled call center value-added speech solution using speech recognition on a VoiceXML platform and text-to-speech (TTS) during Gitex Saudi Arabia 2005, April 24 -28 in Riyadh.

TalkyTracker© enables the courier customer to use his/her voice during a phone call to access all the company services.

The application retrieves the information from the courier's database, which is in text format, and forwards it to the TTS engine to convert it into voice to be played back to the caller.

With TalkyTracker, customer can access requests, such as tracking shipment details, asking about shipment prices, drop a shipment request, register or modify account information and issuing a complaint ticket.

SAMA (Smart Automated Mobile Agent) calls the TalkyTracker and using predefined keywords; managers can call the system from anywhere in the globe at any time in the day and say or enter a PIN code to access the authorized database and get real time information. The TalkyTracker can send this information by email or fax to the user.

TalkyTracker supports American English and Arabic languages. SpeechWorkers has improved its products to support Arabic dialects, including Saudi, Gulf, Egyptian, Lebanon and Jordanian accents.

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