Speech Technology Magazine

 

Syntellect and speechvantage Partner

HORSHAM, PA - Syntellect and speechvantage announced a strategic relationship to sell VoiceXML-based speech solutions to enterprise customers.
Posted Nov 1, 2002
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HORSHAM, PA - Syntellect, a provider of speech recognition based self-service solutions, and speechvantage, an open systems packaged and custom speech applications and services provider, announced a strategic relationship to sell VoiceXML-based speech solutions to enterprise customers. The relationship was finalized after each company conducted a search for leading open systems product and services partners. As part of the agreement, the companies will work together reselling Syntellect's Vista IMR software platform and speechvantages's OLIVE suite of VoiceXML-based speech applications. "We conducted an extensive evaluation of VoiceXML application developers and service providers in search of partners that meet our open standards requirements," said Keith Gyssler, VP, Business Development of Syntellect. "speechvantage's focus on building applications that leverage best-of-breed open technologies combined with its extensive industry expertise and impressive client list makes it an ideal technology partner." Syntellect's voice processing software platform Vista IMR runs on servers utilizing Microsoft's Windows NT and 2000 operating systems and supports custom industry and company specific applications written in the Java and VoiceXML programming languages. Vista IMR is used by companies to create automated self-service solutions for use in contact centers as part of a company's customer relationship (CRM) strategy. speechvantage is the developer of the OLIVE Suite of Business Applications. OLIVE, which stands for On-Line Interactive Voice Exchange, can be customized within IT and Telephony environments to help improve customer service and reduce operational expenses. "speechvantage and Syntellect share similar philosophies regarding the importance of open systems and how they will help to drive the proliferation of speech-enabled technologies, " said Chetan Patel, CEO of speechvantage. "Our combined technologies and services will broaden market reach, vertical implementations and set the technology standard for other providers in this industry," Mr. Patel continued.
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