Speech Technology Magazine


Syntellect to Release Version 7.0 of CIM Solution

The revamped offering features more than two dozen product enhancements.
Posted May 25, 2009
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Syntellect today announced the upcoming release of Syntellect Customer Interaction Management (CIM) version 7.0.

Syntellect CIM version 7.0 includes more than two dozen new product enhancements, including:

  • a redesigned graphical user interface;
  • agent application enhancements to improve efficiency and effectiveness;
  • interaction management lifecycle reporting enhancements; and
  • outbound application integration.

These enhancements are all designed to streamline contact center processes. The 7.0 release includes updated support for many third-party components.

Containing an advanced management engine, Syntellect CIM enables control of a universal queue of customer interactions of all types, including telephone, interactive voice response, voice mail, email, Web chat, and fax.

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