Speech Technology Magazine

 

Tampa Electric to Deploy Voice Platform from Genesys

SAN FRANCISCO, CA - Genesys voice platform allows Tampa Electric to direct customers to particular agents or departments based on real-time statistics, customer data, or pre-defined business rules.
Posted Feb 1, 2004
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TAMPA, FL - Tampa Electric, a part of TECO Energy, Inc. (NYSE: TE), generates electricity for over 600,000 customers in West Central Florida has chosen Genesys Voice Platform for enhanced customer service. Tampa Electric customers will be able to check account balances and report outages using simple voice commands-resulting in an improved customer service experience as well as a reduction in contact center costs.

 

"Genesys exhibited an appreciation of our customer requirements as well as the proven technology to take us forward in the future," said Gina Zahran, manager-customer care, Business and Industry and Corporate Credit, Tampa Electric.  "Using Genesys call center software, Tampa Electric will leverage the most advanced call center technologies available to deliver the best possible customer experience."

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