TeliaSonera Awarded Genesys Gold Suite Partner Certification

Genesys announced that TeliaSonera, a provider of telecommunication services in the Nordic and Baltic countries, has achieved status as a Gold Suite Certified Partner in Northern Europe.

The Gold Certification initiative is key to the foundation of the Genesys Partner Program.

Genesys Telecommunications Laboratories, an Alcatel-Lucent company, launched the certification program in 2005 to meet the needs of its growing customer community by enhancing Genesys skills available through partners. The program provides a framework for partners to manage Genesys competency and quality, and be recognized for technical expertise and superior record of customer service.

“TeliaSonera has worked with Genesys for nearly two decades and we have gained an expertise we know is unmatched in our region. We are very pleased with the official recognition of our quality that the Genesys Gold Certified Partner status stands for.” said Niklas Örnkloo, manager for the Genesys team at TeliaSonera.

TeliaSonera provides telecommunication services in the Nordic and Baltic countries, the emerging markets of Eurasia, including Russia and Turkey, and in Spain. TeliaSonera is a European provider of cross-border voice, IP, and capacity services, provided through a wholly-owned international carrier network.

To qualify for Gold Certification status, a partner must meet the following criteria:

• a proven history of customer implementations within the past two years;
• high customer satisfaction;
• a full lab system in place for all Genesys products certified and supported;
• extensive employee training for all Genesys products certified and supported;
• professional services methodologies and best practices in place and adhered to; and
• technical support infrastructure, personnel and practices in place.

Gold Certified Partners gain recognition for their expertise and commitment by qualifying for use of the Genesys-approved logo, receiving exposure, and branding through the Genesys Partner directory. Gold Certified Partners also receive marketing benefits, technical tools, and enablement services provided only to Gold partners.