Tell-Eureka Is Now SpeechCycle

Tell-Eureka  re-branded itself as SpeechCycle, reflecting the company's value proposition of addressing all aspects of the speech application lifecycle. 

Coinciding with its corporate name change, SpeechCycle released a whitepaper providing guidelines for call center executives who no longer see offshore outsourcing as the best path to both reducing call center costs and improving customer satisfaction.  "Speechsourcing: A New Generation of Automated Speech Self-Service Solutions" highlights how new advances in speech technologies can benefit call center operations.