Speech Technology Magazine

 

TouchStar Hosted Reports Record Growth, Unveils New Brand

The company's hosted division reorganizes, expands its product offering, and realizes significant growth
Posted Sep 30, 2009
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TouchStar Hosted experienced significant growth over the past two years. As a result of the continued increase in demand for hosted call center solutions, the hosted and on-premise divisions have been separated. TouchStar Software’s on-premise division has been acquired by Noble Systems, while the former TouchStar Hosted division will continue as TelStar Hosted Solutions.

TelStar Hosted Solutions will operate independently and continue to provide the industry leading Noble DataTel and Noble TouchStar hosted call center solutions through a license agreement with Noble Systems. With over 200% growth in the past 24 months and record sales for 2009, TelStar is positioned to service both the SMB and Enterprise hosted call center markets.

“Building a hosted business takes time and growth is usually slow and incremental. When the premise and hosted businesses were separated in early 2008, we never expected the hosted group to become so profitable, so fast,” said Chris Rieple, TelStar’s division president. “What started with a few servers three years ago has developed into a world class hosted call center solution spanning three co-location facilities servicing hundreds of customers and thousands of agents worldwide. The division is poised for significant growth this next year.”

Significant investment was made into Telstar’s system infrastructure in the first quarter of 2009, effectively doubling available capacity and the division expanded into its third co-location facility in February. Leveraging carrier class hardware in Tier III co-location facilities has enabled TelStar to meet the demand of customers with the highest security and uptime requirements.

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