Speech Technology Magazine

 

Unveil Technologies and Genesys Form Strategic Relationship to Deliver Conversational Speech Self-Service Systems

WALTHAM, Mass. & SAN FRANCISCO - Unveil Technologies, Inc. and Genesys Telecommunications Laboratories, Inc. announced that Unveil has joined the Genesys InterActs Partner Program as a strategic member.
Posted Dec 1, 2004
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WALTHAM, Mass. and SAN FRANCISCO - Unveil Technologies, Inc. and Genesys Telecommunications Laboratories, Inc. announced that Unveil has joined the Genesys InterActs Partner Program as a strategic member. As part of the agreement, Unveil can resell both the Genesys 7 contact center software and the Genesys Voice Platform in conjunction with its Conversation Manager™ solution.

Unveil's Conversation Manager speech self-service applications run on the Genesys Voice Platform, an open standards-based IVR solution that allows customers to leverage existing Web applications and infrastructure for voice self-service via any phone. When combined with the Genesys 7 suite, the solutions enable companies to transition customers between self-service and live agent assistance.

Unveil Conversation Manager™ is voice application software that enables enterprise call centers to build, deploy and maintain speech applications, or "virtual agents." Unveil virtual agents:

  • Engage customers in unscripted, open conversations that enrich the customer experience and automate complex transactions; 
  • Integrate with live agents to extend self-service transactions and improve caller satisfaction (Conversation Assist™); and,
  • Utilize real customer interactions to improve over time (Adaptive Learning™).

The Genesys InterActs Program is designed to provide business development, technical, educational, and marketing tools and resources to participating system integrator, value-added reseller and managed service provider partners worldwide.

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