Utopy Updates SpeechMiner Application

Speech analytics and customer intelligence solutions provider Utopy today  announced the general availability of UTOPY SpeechMiner V5.2, its flagship speech analytics product.

This new version offers a significant increase in scalability and accuracy, allowing the processing of unlimited customer call volume from contact centers spread across multiple sites around the globe. In addition, it includes built-in support for new languages like French, Dutch, Italian, German, Chinese (Mandarin and Cantonese) and Japanese. Overall, SpeechMiner supports more than 45 languages including different variations of English from the U.S., U.K., Singapore, India, Philippines and Australia, and different variations of Spanish from the U.S., Spain and Latin America. The new offering comprises of a comprehensive built-in industry-specific knowledge library for several verticals including communications, financial services, retail, healthcare, and utilities.

“Our continued investment in research and development has given us the expertise to leverage our superior speech analytics technology to realize immediate business value for our customers,” said Roy Twersky, president and CEO of UTOPY. “SpeechMiner empowers our customers with highly meaningful insight based on direct customer-agent interactions, allowing them to differentiate themselves from their competition.”