VeCommerce Adds Voice to Xpress Bill Pay
Xpress Bill Pay contracted with voice self-service solutions provider VeCommerce to provide voice processing as part of its online payment capability.
The VeCommerce applications will be deployed within a Payment Card Industry Level 1 compliant environment providing the security and privacy necessary to process credit card and check payments by telephone.
Keith Jenkins, president of Xpress Bill Pay, said, "We wanted to enhance our client services with technologically advanced voice processing capabilities, and it was extremely important that we maintain the level of security and convenience we already provide. VeCommerce fit the bill exactly."
Xpress Bill Pay, headquartered in Lehi, Utah, offers organizations the ability to provide secure online bill payment systems to their customers as well as a full administrative suite of features for these organizations to manage their customers' online payments. All data held by Xpress Bill Pay, including that accessed by VeCommerce, will remain securely in encrypted format.
Just as Xpress Bill Pay can use an organization's own accounting system, VeCommerce's voice self-service solutions can also be deployed within an organization's existing telephony infrastructure. Many of VeCommerce's deployments add Natural Language Speech Recognition to the voice self-service applications. Thus, the traditional complexities and frustrations involved with broad and deep DTMF touch tone menu structures are eliminated, further streamlining the customer experience.
"All of our applications are customized and integrated to the telephony and host systems to satisfy specific requirements for ease of use, intuitive call flow, and operational efficiency," said Paul Hallett, president of VeCommerce. "We are pleased to have the opportunity to work with Xpress Bill Pay."