Verint Recording Solution Is Avaya-Compliant
Verint Systems today announced that its Audiolog call recording and quality assurance solution for public safety organizations and small- to medium-sized business (SMB) contact centers has received a new compliant rating with key Internet protocol (IP) telephony and contact center solutions from Avaya.
Audiolog, designed to help enhance the performance of emergency response and public safety answering points (PSAPs), as well as the contact center operations of SMBs, has successfully completed compliance testing by Avaya for compatibility with Avaya Communication Manager 5.0.
“We’re pleased with our successful Audiolog interoperability testing status,” comments John Bourne, senior vice president of global channels and alliances at Verint Witness Actionable Solutions. “For our public safety and contact center customers and partners, this translates into greater value and support of future innovations established on open, standards-based platforms and new technologies that will fully maximize their communications infrastructure.”
Verint Systems, along with its Verint Witness Actionable Solutions™ business line, is a member of the Avaya DevConnect Program, an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a platinum member of the program, the company is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so helps ensure businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure – speeding deployment of new applications and reducing both network complexity and implementation costs.
“By offering compliance testing to the many innovative companies like Verint Systems, who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” says Eric Rossman, vice president, developer relations and technical alliances at Avaya. “They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available, getting more out of their multivendor network and delivering new value to their bottom line.”