Verint Systems Granted U.S. Patent on Call Center IP Recording
The U.S. Patent and Trademark Office has granted Verint Systems a patent (U.S. Patent No. RE41,608) in the area of data packet—e.g., Voice over Internet Protocol (VoIP or IP)—recording.
The new “System and Method to Acquire Audio Data Packets for Recording and Analysis” patent, originally filed in 1996, covers methods and systems for recording and analyzing audio data packets. It covers IP recording using passive, active, and forwarding technologies.
“We believe IP is becoming the de facto standard as organizations migrate and retire their legacy circuit-switched networks in favor of the extensive advantages inherent in IP-based systems. As such, we are very pleased to have been granted this key foundational patent that demonstrates Verint’s ongoing focus and commitment to leading the call center market with innovative solutions that deliver tangible business value,” says Dan Bodner, president and CEO of Verint Systems.
Verint’s flexible, patent-protected Impact 360 Recording solution enables organizations of all sizes to reliably capture, index, archive and retrieve customer/caller voice and data interactions in IP, traditional time-division multiplex and mixed telephony environments. The software transparently records, and then searches and replays contacts regardless of where they were recorded within the enterprise, including across multiple sites. Designed to support organizations in compliance, sales verification and quality management, Impact 360 Recording enables a focused approach to meeting company, industry and regulatory requirements; increasing operational effectiveness; reducing liabilities; and heightening service quality.
This patent covering IP recording follows on recent announcements issued by the company about a number of key patent grants. Among these are its patent covering recording as a network service, and its PCI-related patent in the area of recording technology and the protection of interactions and sensitive information as required by the Payment Card Industry Data Security Standard.