Virtual Hold Technology and MAC Source Communications Partner

Virtual Hold Technology (VHT) has reached an agreement with complete solutions provider MAC Source Communications to sell the Virtual Hold queue management solution to its clients.

“Comprehensive solutions providers like MAC Source Communications are perfect partners for VHT,” said Jeremy Starcher, vice president of business development at VHT. “MAC Source’s national network and technical and business expertise will help bring the Virtual Hold solution to even more companies who want to improve their customers’ experience in the contact center.”
 
VHT’s virtual queuing technology helps eliminate hold time in contact centers worldwide. When hold time is more than a few minutes, the Concierge solution informs the customer of the estimated hold time and then offers to hold the customer’s place in line and call him back when it’s his turn to speak to a customer service representative. Scheduled callbacks, Web site integration, and outbound notification are also available.
 
“We design our custom solutions to be as customer-friendly and operationally sound as possible. No one likes waiting on hold, but unforeseen events can cause hold time in the contact center,” said Tim McDermott, president of MAC Source Communications. “By adding the Virtual Hold solution to our ever-evolving offerings, we now have the perfect solution for clients who may have spikes in call volume or need scheduled callbacks when the center is closed.”