Speech Technology Magazine

 

VoiceBase and Tableau Software Partner to Modernize How Speech Analytics Data is Consumed by the Enterprise

Through this partnership Tableau customers can now lead a digital transformation initiative to extend the benefits of speech analytics beyond the contact center to every department by leveraging VoiceBase's deep learning speech technology, powerful query language, and predictive analytics models.
Posted Apr 2, 2019
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VoiceBase, the leading open architecture solution for AI-powered speech analytics, announced a strategic partnership with Tableau Software, the leading visual analytics platform, to transform how enterprises make broad use of speech analytics data. Through this partnership Tableau customers can now lead a digital transformation initiative to extend the benefits of speech analytics beyond the contact center to every department by leveraging VoiceBase's deep learning speech technology, powerful query language, and predictive analytics models.

Customers using VoiceBase with Tableau benefit from a secure, scalable, enterprise-grade speech analytics platform with increased flexibility and speed of results, without the limitations of traditional call center analytics solutions. VoiceBase's open data-centric architecture was designed for enterprises to have complete control of their data, with powerful tools to analyze spoken information at scale. Every department can now gather actionable insights for improved compliance, customer experience, marketing campaigns, product feedback, and agent performance.

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs enterprises can leverage scalable speech analytics to surface organic product feedback, competitive insights, lead qualification, and the traditional agent scorecards.

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