Speech Technology Magazine

 

Voxbone Partners with Gridspace

Gridspace's artificial intelligence capabilities is being integrated into the Voxbone.ai voice analytics services.
Posted Oct 25, 2017
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Voxbone, a communications-as-a-service (CaaS) provider has formed a strategic partnership with speech-processing company Gridspace that will integrate Gridspace's artificial intelligence capabilities into Voxbone's voice analytics services (Voxbone.ai).

With this expanded offering, customers will be able to automatically record conversations and receive real-time transcriptions/analytics from interactions made in contact centers, conferencing, and other venues for spoken business communications.

"Our collaboration with Voxbone will open up a world of opportunities for businesses looking to turn daily conversations into more valuable data," said Evan MacMillan, founder and CEO of Gridspace, in a statement. "Using APIs from both of our companies will allow customers to automate recording, analyze conversations, and optimize interactions within contact centers, on conference calls, and across many other conversations."

"AI is quickly becoming a vital part of business communication processes," said Itay Rosenfeld, CEO of Voxbone, in a statement. "The partnership with Gridspace came as a direct result of our desire to enable and further simplify communications for our customers. Through this expanded offering, our users can now extract data from voice conversations and tap into quantitative insights from interactions that may have otherwise gone undocumented."

Gridspace joins VoiceBase, CallMiner, and Google Talk as Voxbone partners that provide external analytics processing using Voxbone's cloud-based call recording.


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