Speech Technology Magazine

 

Wells Fargo to Roll Out Voice and Facial Recognition in 2016

The bank plans to enhance its CEO portal with new biometric and mobile advances.
Posted Jun 26, 2015
Page1 of 1
Bookmark and Share

Wells Fargo today unveiled plans to add voice and facial recognition as part of a number of upgrades to its Commercial Electronic Office (CEO) portal.

The financial services firm will pilot a fusion of voice and face biometrics to authenticate CEO Mobile customers, a feature that is being rolled out to CEO Mobile iPhone app users in 2016.

Currently, Wells Fargo is also testing another biometric authentication technology that scans the veins of smartphone users' eyes to verify their identities. This additional security will also be available to CEO Mobile iPhone app users in 2016.

"Biometric technology is emerging and accelerating change in financial services," said Danny Peltz, executive vice president and head of treasury management at Wells Fargo, in a statement. "We continue to explore and test new safeguards for our business customers."

Wells Fargo is also piloting another mobile technology ? an omnichannel commerce platform that helps businesses enhance their customers' experiences, whether it's making payments, scheduling appointments, tracking rewards and loyalty points, or receiving special offers. Businesses will be able to integrate these new application programming interface-based solutions in their digital applications, including mobile apps, Web sites, kiosks, and point-of-sale systems, next year.

"Over the last 15 years, we've seen dramatic changes in technology and the way our customers do business. It's not just through their desktops anymore," said Steve Ellis, executive vice president and group head of wholesale services at Wells Fargo, in a statement. "We're continuing to invest in new technology to make banking easier and more secure for our customers who need to connect with many types of devices.

"Our proprietary technology recognizes our customers, the devices they’re using, anticipates their financial needs, and delivers the right results," Ellis added.


Page1 of 1