Speech Technology Magazine

 

iBasis Unveils Voice XML 2.0 Application Hosting Service

BURLINGTON, MA - iBasis Inc. announced commercial availability of the iBasis SpeechPort VoiceXML 2.0 platform built using technology from SpeechWorks.
Posted May 1, 2002
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BURLINGTON, MA - iBasis Inc., (Nasdaq: IBAS), a developer of Internet-based voice communications, announced commercial availability of the iBasis SpeechPort VoiceXML 2.0 platform built using technology from SpeechWorks International Inc. (Nasdaq: SPWX), a developer of speech recognition and TTS technologies and services. This third generation SpeechPort application service provider (ASP) environment offers enterprises a flexible, cost-effective hosted solution to quickly deploy speech applications based on industry-standard VoiceXML 2.0. "iBasis SpeechPort provides a carrier-grade VoiceXML hosting environment that will expand the use of standards-based speech solutions for business critical applications," said Steve Chambers, chief marketing officer at SpeechWorks International. "The flexibility of an ASP environment allows enterprise customers to respond rapidly to changing customer needs and call volume requirements without investing significant time and money in on-premise infrastructure." iBasis SpeechPort is an ASP environment that helps enterprises and carriers grow revenues and enhance customer loyalty and satisfaction with automated, phone-based customer self-service applications. As an outsourced, hosted solution, iBasis SpeechPort enables organizations to minimize the operating and capital costs of phone-based self-service applications, while maintaining tight control over mission-critical data and systems. SpeechPort supports rapid application development with speech recognition, TTS and back-end integration capabilities. Key elements of the ASP solution include:
· Carrier-grade OA&M (Operations, Administration & Monitoring)
· Active Monitoring Service
· Business Intelligence
· Speech Application Framework
· Enterprise Access Adapter technologies
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