Speech Technology Magazine

 

iVoice Speech Enables Bergen County Utilities Authority

MATAWAN, N.J. - The Bergen County Utilities Authority of Little Ferry, N.J. has installed an iVoice Speech-Enabled Auto Attendant with directory service.
Posted Dec 1, 2004
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MATAWAN, N.J. - The Bergen County Utilities Authority of Little Ferry, N.J. has installed an iVoice Speech-Enabled Auto Attendant with directory service.

The county's Utilities Authority implemented a solution that includes iVoice Speech Enabled Auto Attendant with directory services installed in conjunction with the Avaya PBX phone system. By installing the iVoice Speech-Enabled Auto Attendant, the authority's customers can call in and speak the name of the department they are looking for and be transferred immediately.

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