Speech Technology Magazine

 

[24]7 Gains Virtual Assistance Technology with IntelliResponse Acquisition

Intelligent virtual assistance gives [24]7 self-service capabilities. (Featured on SmartCustomerService.com.)
Posted Nov 11, 2014
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Adding to its already extensive customer service solutions menu, [24]7 has purchased intelligent virtual assistance provider IntelliResponse. The amount of the all-cash acquisition was not disclosed.

[24]7, based in Campbell, CA, already has a slew of customer solutions for big enterprises, including omnichannel, customer engagement, big data, and, now, self-service through virtual assistance. IntelliResponse, headquartered in Toronto, handles more 75 million transactions per year and has more than 450 global deployments, including five of the largest banks in North America, Duke Energy, Blue Cross Blue Shield Kansas City, Yale University, Optus, and Copa Airlines. Copa Airlines, which serves Latin America, has deployed an IVA, "Ask Ana," which now handles 50 percent of all of its interactions.

Read the full www.SmartCustomerService.com article here.

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