Speech Technology Magazine

 

CellMax Voice Biometrics to Enhance Security at Panamanian Call Center Provider

Under a new five-year deal, Multitek will supply CellMax Systems' voice-based identification and verification technology to Central America's rapidly growing call center sector.
Posted May 22, 2007
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Under a new five-year deal, Multitek will supply CellMax Systems' voice-based identification and verification technology to Central America's rapidly growing call center sector.

Multitek will serve as both local integrator and regional distributor for CellMax Systems' ID management and security applications for call/contact centers, with exclusive license in the Panamanian market, and non-exclusive activity in the neighboring markets of Costa Rica and Colombia.

In targeting the call center market, Multitek and CellMax intend to provide greater security for voice-based e-commerce transactions over telecommunications networks. "Adding CellMax Systems' voice biometrics solution to our range of intelligent solutions means added value to our customers, raising their levels of security and controlling access to sensitive customer data at the most reasonable cost," says Daniel Bettsak, director general of Multitek. "We're looking forward to making this solution commonplace in the Latin American contact center space—the fastest growing in the world, serving both the Spanish and English language commercial and financial markets—as well as the security agencies that protect the Panama Canal region."

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