Speech Technology Magazine

 

HP and Avaya Collaborate to Advance UC Solutions

The two firms bring solutions together in one suite for enterprise customers.
Posted Jun 29, 2010
Page1 of 1
Bookmark and Share

HP and Avaya today announced the delivery of flexible, cost-effective solutions that enable clients to extend advanced business communications into their networks and systems.

As part of a three-year strategic agreement, the companies are adding elements of Avaya’s Unified Communications and Contact Center products to the HP Unified Communications and Collaboration (UC&C) services portfolio for enterprises. This solution set is to be sold and delivered by HP.

“Organizations face constant change and the decisions they make must be flexible enough to meet future needs, such as unification of real-time communication with Web 2.0 and social media applications,” said Gary Budzinski, senior vice president and general manager of technology services at HP, in a statement. “With HP and Avaya, clients can increase the agility of their existing communication architectures and realize the aspiration of unified communications for multivendor interoperability and ultimately save organizational costs.”

“HP and Avaya have highly complementary portfolios that deliver extraordinary benefits to customers, especially when combined with HP’s consulting and IT outsourcing expertise,” said Joel Hackney, senior vice president of global sales and marketing and president of field operations and government solutions at Avaya, in a statement. “The HP and Avaya relationship enables customers to take out costs and transform their business via the strategic application of communications tools and services in the procurement and management model that best suits a company’s objectives.”

With the new offerings, clients will experience a full life cycle of services and support that spans planning, design, implementation, ongoing management and training. HP is offering Avaya Aura Unified Communications architecture and applications, Avaya Contact Center applications, and Avaya’s range of end-user client applications and endpoints as part of HP UC&C Lifecycle Services. Organizations with multivendor environments can outsource the ongoing operations of their unified communications applications and infrastructure with the HP Managed Service offering for Avaya Aura. Clients in the healthcare, life sciences, and financial services industries will have access to vertical solutions designed specifically to address their unique business requirements.

HP Networking and Avaya have tested and certified products and solutions targeted to address the needs of enterprise, midsize, and small businesses.

“Underwriters Laboratories was able to protect our existing multivendor investments and enable greater interoperability between business and desktop applications,” said Christian Anschuetz, chief information officer of Underwriters Laboratories, a global independent product safety testing and certification organization. “With HP and Avaya, our organization is making greater use of technologies we have today and increasing the productivity of our workforce through richer, easier-to-use collaboration capabilities.”

These offerings, built on HP’s UC&C consulting services, take a comprehensive approach to enterprise communications from strategy and planning through implementation, design and education.

HP helps clients develop a business case, long-term vision and current gap analysis based on their unique requirements. The result is that clients have a complete life cycle of services to ensure their technology is mapped to deliver organizational value.

Avaya Aura is certified for interoperability with HP Networking products as part of the HP AllianceONE Program. HP also is a Platinum- or Gold-certified Avaya Connect channel partner in countries worldwide as well as a Platinum member of the Avaya DevConnect developer program.

Page1 of 1