Speech Technology Magazine

 

Mitel Acquires Oaisys for Contact Center Voice Recording Services

The move is the latest in a flurry of acquisitions to boost Mitel's contact center presence. (Featured on SmartCustomerService.com.)
Posted Mar 7, 2014
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Mitel has acquired Oaisys, a call center recording and quality management solutions provider. Financial terms were not disclosed.

The move underscores Mitel's intent to become a leading player in the contact center industry, with the addition of call recording and quality management solutions offered by Oaisys, a 17-year OEM Mitel partner.

"Oaisys has the best technical integration into Mitel solutions," says Chris Courneya, vice president and general manager of Mitel Contact Centers. "In North America, they have a strong footprint and are the number-one selling quality monitoring solution for Mitel. It's a very logical fit from a channel model. They have in-house capabilities and expertise in the [workforce optimization] world that we don't have."

Read the full www.SmartCustomerService.com article here

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