QM/Recording Market Will Grow 9.5 Percent

DMG Consulting has published the 2006 - 2007 Quality Management/Liability Recording Product and Market Report. This comprehensive 400-page document is the only complete analysis of the QM/liability recording markets, vendors, products, pricing and market share written from the end-user perspective.

"It's been a wonderful three-year run for QM/recording suites and complementary modules, contact center performance management, speech analytics, surveying and coaching," notes Donna Fluss, Principal of DMG Consulting and the Report's author. "These suites keep getting better. Vendors large and small have found the formula for success - giving end-user organizations the capabilities they need and want to manage their businesses."  

2005 was a landmark year for the QM/recording market, breaking the billion dollar threshold. The market increased by a strong 10.3 percent to $1.025 billion. DMG Consulting projects that by the end of 2006, the overall market will reach $1.122 billion, reflecting a brisk 9.5 percent growth rate. Market growth is expected to continue at 9 percent during 2007.  "The QM/recording market is robust and the future looks promising.  These products have an increasing value proposition and great benefits for end users. Sales of QM applications are expected to grow by 12.5 percent in 2006 and 10 percent in 2007," predicts Fluss. "Even more exciting is the projected growth of VoIP, performance management, surveying and coaching applications in the next two years, which we cover thoroughly in this Report.