Speech Technology Magazine

 

Biographical Information

Adam Boretz



Articles By Adam Boretz

On the Move

Speech sets its sights on emerging Eastern European markets.
Posted 03 May 2010 - May/June 2010 - by Adam Boretz

AthletiCo Stretches Its Speech Installation

The physical therapy provider expands its dictation solution to include front-end speech recognition.
Posted 03 May 2010 - May/June 2010 - by Adam Boretz

Overheard/Underheard

Under-the-radar speech news.
Posted 03 May 2010 - May/June 2010 - by Adam Boretz

Pronexus Partners with BludisListen to this article in TTS, powered by Loquendo

The deal will expand the availability of Pronexus' rapid application development toolkit for IVR applications in Italy.
Posted 10 Mar 2010 - - by Adam Boretz

The Driving Need for More Speech

Two initiatives expand Nuance Communications' reach in the automotive sector.
Posted 08 Mar 2010 - March/April 2010 - by Adam Boretz

Nuance's Acquisitions Cement Its Position in Voicemail to Text, Dictation

The company brings its speech technologies to new audiences and devices.
Posted 08 Mar 2010 - March/April 2010 - by Adam Boretz

Overheard/Underheard

Under-the-radar speech news.
Posted 08 Mar 2010 - March/April 2010 - by Adam Boretz

This Call Center Solution Delivers

Interactive Intelligence's CIC 3.0 is making it easier for Pizza Pizza to bring tens of millions of orders to customers across Canada.
Posted 08 Mar 2010 - March/April 2010 - by Adam Boretz

Vendor Deep Dive: Ribbit

Changing the Game: Ribbit enables quantum leaps in productivity.
Posted 08 Mar 2010 - March/April 2010 - by Adam Boretz

Nuance and ZTE Establish Strategic RelationshipListen to this article in TTS, powered by Loquendo

ZTE will ship Nuance VSuite and Nuance Vocalizer across its global mobile phone portfolio.
Posted 03 Mar 2010 - - by Adam Boretz

Inphonite Launches InphoniteVoice 2010Listen to this article in TTS, powered by Loquendo

The messaging system for medical practices is available as a SaaS or an on-premise solution.
Posted 24 Feb 2010 - - by Adam Boretz

Clemson Researchers Deliver Hands-Free, Speech-Enabled MessagingListen to this article in TTS, powered by Loquendo

An application from Juan Gilbert and his team at Clemson University aims to increase driver safety via speech technology.
Posted 18 Feb 2010 - - by Adam Boretz

Nuance VSuite Speech Software Now Available In China and BrazilListen to this article in TTS, powered by Loquendo

VSuite will allow Chinese and Brazilian users to speak commands on the Dell Mini 3i and Dell Mini 3iX.
Posted 27 Jan 2010 - - by Adam Boretz

PhoneFactor Offers Three-Factor Authentication Via Voice BiometricsListen to this article in TTS, powered by Loquendo

The company's integrated voiceprint verification services enable heightened security.
Posted 20 Jan 2010 - - by Adam Boretz

Speech Claws Its Way Forward

A slow speech recovery will follow a slow economic recovery.
Posted 10 Jan 2010 - January/February 2010 - by Adam Boretz

A Preference for Speech

A healthcare provider switches from typing to transcription.
Posted 10 Jan 2010 - January/February 2010 - by Adam Boretz

Speech Analytics Expected to Continue Rapid Growth

DMG's 2009-2010 Speech Analytics Market Report predicts increases through 2013.
Posted 10 Jan 2010 - January/February 2010 - by Adam Boretz

Overheard/Underheard

Under-the-radar speech news
Posted 10 Jan 2010 - January/February 2010 - by Adam Boretz

Nexidia Launches ESI—Quality for Contact CentersListen to this article in TTS, powered by Loquendo

The application offers new features that tie agent performance improvement directly into strategic corporate initiatives.
Posted 15 Dec 2009 - - by Adam Boretz

ParkMobile and VoltDelta Deliver Speech-Enabled Parking SolutionListen to this article in TTS, powered by Loquendo

The solution allows drivers to pay parking meters via a cell phone and voice recognition technology.
Posted 07 Dec 2009 - - by Adam Boretz

DMG Consulting Report: Speech Analytics Continues To Grow RapidlyListen to this article in TTS, powered by Loquendo

The consulting firm releases its 2009-2010 Speech Analytics Market Report and predicts continued annual growth in the coming years.
Posted 02 Dec 2009 - - by Adam Boretz

Nuance Powers AT&T Voicemail to TextListen to this article in TTS, powered by Loquendo

The service allows users to read mobile voicemail on their computers or mobile phones.
Posted 30 Nov 2009 - - by Adam Boretz

Genesis Technologies Offering Dragon Medical 10.1Listen to this article in TTS, powered by Loquendo

The solution helps reduce transcription costs and assists doctors' transition to electronic medical record systems.
Posted 17 Nov 2009 - - by Adam Boretz

Call Genie Partners with StatsFoneListen to this article in TTS, powered by Loquendo

The solution will allow sports fans to vote for the player of the game via speech technology.
Posted 04 Nov 2009 - - by Adam Boretz

Overheard/Underheard

Under-the-radar speech news.
Posted 01 Nov 2009 - November/December 2009 - by Adam Boretz

Speech Primed for Future Elections

Voting system's creator looks to the federal government for support as he continues to improve the voice-based functionality of Prime III.
Posted 01 Nov 2009 - November/December 2009 - by Adam Boretz

The Great Debate

Are standards and universal commands necessary in VUI design?
Posted 01 Nov 2009 - November/December 2009 - by Adam Boretz

Nexidia Launches ESI—Monitor and Agent AssistListen to this article in TTS, powered by Loquendo

The solutions provide real-time analytics and agent support in contact centers.
Posted 26 Oct 2009 - - by Adam Boretz

Me2me Partners with MeMeMe to Power Web and Voice ApplicationsListen to this article in TTS, powered by Loquendo

Voice-to-SMS will be the first me2me application enabled by MeMeMe speech-to-text.
Posted 19 Oct 2009 - - by Adam Boretz

SpinVox and Mutare Software Team Up to Deliver Visual VoiceListen to this article in TTS, powered by Loquendo

The companies' joint offering, Mutare EVM with SpinVox STT, is available in Nortel CallPilot Unified Messaging.
Posted 15 Oct 2009 - - by Adam Boretz

A New Kind of House Call

Outbound messaging lets medical professionals enter the home in a whole new way.
Posted 01 Oct 2009 - October 2009 - by Adam Boretz

Multiple Means of Support

CosmoCom enables the University of Kentucky to support disparate healthcare operations.
Posted 01 Oct 2009 - October 2009 - by Adam Boretz

Companies Can Create Digital Personality with Speech Technology

As customers gain greater power and impact on brands, companies need to use a variety of touchpoints to develop a digital personality.
Posted 01 Oct 2009 - October 2009 - by Adam Boretz

Overheard/Underheard

Under-the-radar speech news/
Posted 01 Oct 2009 - October 2009 - by Adam Boretz

Speech Keeps Students Safe During Hurricane Season

New Caribbean clients are keeping students safe and informed with mass notification.
Posted 01 Oct 2009 - October 2009 - by Adam Boretz

Nexidia Introduces ESI—Capture

The solution is aimed at streamlining the implementation of speech analytics in the contact center.
Posted 30 Sep 2009 - - by Adam Boretz

BlueAnt Releases Q1 Voice-Controlled Headset in CanadaListen to this article in TTS, powered by Loquendo

As new hands-free laws go into effect in Canada, Blue Ant's offers a hands-free driving experience.
Posted 23 Sep 2009 - - by Adam Boretz

Angel.com Integrates Survey Tools from ClicktoolsListen to this article in TTS, powered by Loquendo

Survey Solutions will enables companies to assess and drive caller satisfaction.
Posted 21 Sep 2009 - - by Adam Boretz

ClickFox Partners with GreenplumListen to this article in TTS, powered by Loquendo

The partnership looks to enable companies to better manage and analyze customer experience.
Posted 09 Sep 2009 - - by Adam Boretz

Blackboard Connect Keeps Schools Safe during Hurricane SeasonListen to this article in TTS, powered by Loquendo

New Caribbean clients are keeping students safe and informed with mass notification.
Posted 02 Sep 2009 - - by Adam Boretz

Nuance Acquires Voicemail-to-Text Provider Jott

The deal adds to Nuance's position in the mobile voice services arena.
Posted 27 Aug 2009 - September 2009 - by Adam Boretz

Overheard/Underheard

Under-the-Radar Speech News.
Posted 27 Aug 2009 - September 2009 - by Adam Boretz

Speech Is My Copilot

Continental Airlines dishes on its partnership with Voxify and its success with speech technology.
Posted 26 Aug 2009 - - by Adam Boretz

Companies Can Create Digital Personality with Speech Technology

As customers gain greater power and impact on brands, companies need to utilize a variety of touchpoints to develop digital personality.
Posted 25 Aug 2009 - - by Adam Boretz

Customers Are Now Social Customers

Paul Greenberg provides advice for businesses interacting with a new breed of customers in his keynote address at SpeechTEK 09.
Posted 24 Aug 2009 - - by Adam Boretz

Nuance and IBM to Develop Speech Solutions for Ten IndustriesListen to this article in TTS, powered by Loquendo

IBM names Nuance its preferred business partner for speech technologies and related professional services.
Posted 27 Jul 2009 - - by Adam Boretz

Nuance Acquires JottListen to this article in TTS, powered by Loquendo

Nuance says the move will expand its mobile portfolio.
Posted 15 Jul 2009 - - by Adam Boretz

Remember Me?

IVRs can—or at least should—develop memories when it comes to past and present interactions.
Posted 14 Jul 2009 - July/August 2009 - by Adam Boretz

Voice Picking Delivers for Coca-Cola Enterprises

Datria solution enables distributor to avoid $2 million in costs
Posted 14 Jul 2009 - July/August 2009 - by Adam Boretz

Overheard/Underheard

Under-the-radar speech news.
Posted 14 Jul 2009 - July/August 2009 - by Adam Boretz

TDI Selects Nuance as New Speech Technology PartnerListen to this article in TTS, powered by Loquendo

TDI's Liberation platform features Nuance's RealSpeak TTS engine.
Posted 25 Jun 2009 - - by Adam Boretz

Sheridan Institute Deploys Emergency Notification System Based on Cisco UAE

The system is the first of its kind in North America and serves the school's more than 15,000 students and faculty members on three campuses.
Posted 17 Jun 2009 - - by Adam Boretz

Sensory Launches Truly Hands-Free Voice Control for Bluetooth Devices

The release allows users to use speech to control Bluetooth devices resulting in a safer in-vehicle experience.
Posted 11 Jun 2009 - - by Adam Boretz

Yap Releases iPhone SDK

The release addresses consumer demand for voice interfaces on the iPhone and iPod touch.
Posted 08 Jun 2009 - - by Adam Boretz

Nexidia Adds Partners To Its Center of Excellence Program

U.S. Cellular, Ventura, and Blue Cross of Northeastern Pennsylvania are the latest additions to the program.
Posted 02 Jun 2009 - - by Adam Boretz

Overheard/Underheard

Under-the-radar speech industry news
Posted 01 Jun 2009 - June 2009 - by Adam Boretz

Helping Students Help Themselves

A speech application helps new students adjust to college life.
Posted 01 Jun 2009 - June 2009 - by Adam Boretz

Speech Tech University

What college students are learning today, and what employers need to look for.
Posted 01 Jun 2009 - June 2009 - by Adam Boretz

SpeechCycle Introduces Vendor-Independent Grammar Factory

The offering will automatically tune and enrich IVRs and voice applications.
Posted 27 May 2009 - - by Adam Boretz

Tellme It Ain’t So: McCue to Leave Speech Recognition Company He Co-FoundedListen to this article in TTS, powered by Loquendo

Zig Serafin will take the helm of the Microsoft speech subsidiary in June.
Posted 14 May 2009 - - by Adam Boretz , Eric Felipe-Barkin

Convergys Launches Voice Authentication SolutionListen to this article in TTS, powered by Loquendo

The solution requires no hardware or license purchase and is IVR-platform agnostic.
Posted 07 May 2009 - - by Adam Boretz

Angel.com Releases Spring ForwardListen to this article in TTS, powered by Loquendo

The solution aims to help businesses enhance the call center experience for customers.
Posted 04 May 2009 - - by Adam Boretz

Freedom in the Field

Speech is finding a home far outside the call center.
Posted 01 May 2009 - May 2009 - by Adam Boretz

A Thing of Beauty

Spas and salons benefit from an Angel.com IVR to confirm appointments.
Posted 01 May 2009 - May 2009 - by Adam Boretz

Out of the Outsourcing Business

A dictation solution lets a healthcare system bring transcription back in house, creating a $1 million windfall.
Posted 01 May 2009 - May 2009 - by Adam Boretz

CosmoCom Launches Six Products in One Month

The company upgrades its IP unified communications suite with a host of new offerings, including a smartphone.
Posted 01 May 2009 - May 2009 - by Adam Boretz

Overheard/Underheard

Under-the-radar speech news
Posted 01 May 2009 - May 2009 - by Adam Boretz

Nuance Communications Launches Technical Certification ProgramListen to this article in TTS, powered by Loquendo

The program is aimed at enabling partners to better support Nuance's enterprise solutions.
Posted 29 Apr 2009 - - by Adam Boretz

Lyrix Chooses Loquendo for Its Flagship SolutionListen to this article in TTS, powered by Loquendo

The company's Mobiso will feature Loquendo TTS and ASR.
Posted 27 Apr 2009 - - by Adam Boretz

TradeHarbor and Voxeo Announce Voice Authentication PartnershipListen to this article in TTS, powered by Loquendo

TradeHarbor's Voice Signature Service is now available on the Voxeo platform.
Posted 23 Apr 2009 - - by Adam Boretz

Genesys Launches Cross Channel ConversationsListen to this article in TTS, powered by Loquendo

The initiative aims to connect e-services, contact centers, and next-generation communications into a single customer conversation.
Posted 22 Apr 2009 - - by Adam Boretz

AppTek Grows Its Sphere of InfluenceListen to this article in TTS, powered by Loquendo

The company integrates hybrid machine translation, speech recognition, name entity identification, and multilingual information retrieval into its media monitoring solution.
Posted 15 Apr 2009 - - by Adam Boretz

CFTC Selects Nexidia for Audio ReviewListen to this article in TTS, powered by Loquendo

The U.S. regulatory agency signs an enterprise license agreement for use in its trading investigations.
Posted 13 Apr 2009 - - by Adam Boretz

Quicktate Launches TweetCall for TwitterListen to this article in TTS, powered by Loquendo

The new service allows Twitter users to post tweets via voice over the phone.
Posted 06 Apr 2009 - - by Adam Boretz

I'm Sorry, Dave, I'm Afraid I Can't Do That

Natural Language 2009: A Speech Odyssey
Posted 02 Apr 2009 - March/April 2009 - by Adam Boretz

Overheard/Underheard

Under-the-radar speech news
Posted 02 Apr 2009 - March/April 2009 - by Adam Boretz

CA Taps Verizon Business for Global Unified Communications and Collaboration PlatformListen to this article in TTS, powered by Loquendo

The solution is aimed at enabling the company to better serve its customers worldwide.
Posted 01 Apr 2009 - - by Adam Boretz

Comverse Trying to Bring Visual Voicemail to BlackBerrysListen to this article in TTS, powered by Loquendo

The company's latest visual voicemail solution could deliver messages to the smartphone's inbox complete with vital information about the voicemail and caller.
Posted 31 Mar 2009 - - by Adam Boretz

CosmoCom Debuts CosmoCall Universe Version 6Listen to this article in TTS, powered by Loquendo

CosmoCom offers the most far reaching update in its history and enables enterprise-wide unified customer communications.
Posted 25 Mar 2009 - - by Adam Boretz

David Rennyson Named New President and COO of Angel.comListen to this article in TTS, powered by Loquendo

His ascension follows the resignation of former president Michael Zirngibl.
Posted 23 Mar 2009 - - by Adam Boretz

TuVox Offers New Deal for Speech Application OwnershipListen to this article in TTS, powered by Loquendo

An accelerated ROI program aims to help companies invest in speech during tough economic times.
Posted 18 Mar 2009 - - by Adam Boretz

Verizon Wireless Launches TALKS for Customers with Visual ImpairmentsListen to this article in TTS, powered by Loquendo

The new offering uses TTS to read messages, assist with menu navigation, and much more.
Posted 17 Mar 2009 - - by Adam Boretz

Message Technologies Launches MTI Natural ChatListen to this article in TTS, powered by Loquendo

The company says the offering eliminates entry barriers for natural language IVR applications because developers no longer have to build complex grammars and create back-end artificial intelligence.
Posted 12 Mar 2009 - - by Adam Boretz

AppTek Launches Hybrid Machine Translation SoftwareListen to this article in TTS, powered by Loquendo

The solution provides advances in translation software via a combination of statistical and rule-based methodologies.
Posted 02 Mar 2009 - - by Adam Boretz

Loquendo Releases New Versions of Speech Engine, SDK, TTSListen to this article in TTS, powered by Loquendo

The new releases offer additional features and aim to give designers more control.
Posted 25 Feb 2009 - - by Adam Boretz

Loquendo Releases VoxNauta 7.1.0Listen to this article in TTS, powered by Loquendo

The company makes available the new version of its VoiceXML/CCXML platform.
Posted 23 Feb 2009 - - by Adam Boretz

Microsoft Launches Mobile Voice Search ApplicationListen to this article in TTS, powered by Loquendo

Microsoft Recite makes use of voice pattern matching and is now available for Windows mobile devices.
Posted 19 Feb 2009 - - by Adam Boretz

Enkata Launches First-Call Resolution Cloud Computing ServiceListen to this article in TTS, powered by Loquendo

The new FCR Metric Plug-in provides access to Enkata's FCR algorithm and delivers cloud-based services to call centers.
Posted 12 Feb 2009 - - by Adam Boretz

Ditech to Deliver Voice-Based Web Interaction during Mobile CallsListen to this article in TTS, powered by Loquendo

The new network-based platform will allow users to utilize voice commands to access the Web during mobile phone calls.
Posted 10 Feb 2009 - - by Adam Boretz

Transcription Solution Receives a Radiant Review

A hospital network's radiology department improves report turnaround time by 81 percent.
Posted 06 Feb 2009 - January/February 2009 - by Adam Boretz

Implementation Strategies 2009

A complete guide to deploying speech.

Overheard/Underheard

Under-the-radar speech news
Posted 06 Feb 2009 - January/February 2009 - by Adam Boretz

Voice Elements Integrates Cepstral TTSListen to this article in TTS, powered by Loquendo

.NET telephony tool is now available with affordable text-to-speech software.
Posted 04 Feb 2009 - - by Adam Boretz

Angel.com Phone-Enables SugarCRM with Hosted IVRListen to this article in TTS, powered by Loquendo

With Angel.com's SugarCRM Connector Solutions Suite, SugarCRM users can access, collect, and update customer information via the phone.
Posted 02 Feb 2009 - - by Adam Boretz

SpeechCycle Launches Platform-as-a-Service ModelListen to this article in TTS, powered by Loquendo

RPA OnDemand is a unified platform providing services for the composition, enterprise integration, on-demand delivery, and performance measurement of rich phone applications.
Posted 28 Jan 2009 - - by Adam Boretz

SVOX Acquires Siemens' Speech UnitListen to this article in TTS, powered by Loquendo

The deal allows the company to expand into speech recognition and speech dialogue solutions.
Posted 26 Jan 2009 - - by Adam Boretz

Speech Cards Now Available As a Beta TestListen to this article in TTS, powered by Loquendo

Resorb Networks releases public beta of BlindSpeak, which lets users send synthesized messages to anyone, anywhere.
Posted 21 Jan 2009 - - by Adam Boretz

Avaya Solutions Integrate with IBM Lotus SuiteListen to this article in TTS, powered by Loquendo

Companies integrate their solutions to simplify the user experience and increase worker productivity through unified communications.
Posted 19 Jan 2009 - - by Adam Boretz

Nuance Locks in IBM to Advance Speech SolutionsListen to this article in TTS, powered by Loquendo

Nuance buys IBM speech patents and looks to combine IBM technologies with its own for enhanced speech solutions.
Posted 15 Jan 2009 - - by Adam Boretz

Telrex Offers Pay-As-You-Go AnalyticsListen to this article in TTS, powered by Loquendo

Company's new service gives business intelligence without the high price tag.
Posted 12 Jan 2009 - - by Adam Boretz

PSC Launches Automated Patient Communication SolutionsListen to this article in TTS, powered by Loquendo

CALLERExpress provides on-demand voice applications for healthcare providers and their patients.
Posted 07 Jan 2009 - - by Adam Boretz

Forensic Call Search Service LaunchesListen to this article in TTS, powered by Loquendo

Iocallfinder recognizes and indexes recorded conversations, allowing for call categorization and forensic searching based on spoken content.
Posted 06 Jan 2009 - - by Adam Boretz

Fonix Expands Speech to More Game PlatformsListen to this article in TTS, powered by Loquendo

Playing off the success of its voice controls for Tom Clancy's End War, Fonix expands on and improves its VoiceIn SDK.
Posted 23 Dec 2008 - - by Adam Boretz

With TTS, Tim Speaks to the BlindListen to this article in TTS, powered by Loquendo

Telecom Italia provides TIM Mobile Speak and TIM Mobile Magnifier, accessible solutions based on Code Factory and Loquendo technologies, free to all its clients.
Posted 17 Dec 2008 - - by Adam Boretz

VCG Launches Biometric Payments System

New service offers biometrically authorized payments via phone.
Posted 16 Dec 2008 - - by Adam Boretz

Vangard Extends Its Voice with Nuance EngineListen to this article in TTS, powered by Loquendo

Mobile Voice Platform leverages VoCon 3200 speech engine to voice-enable commercial and government activities.
Posted 10 Dec 2008 - - by Adam Boretz

Visual Self Service Storms Into the 3G Mobile ArenaListen to this article in TTS, powered by Loquendo

SpeechStorm unveils visual IVR applications that add a new dimension to the caller experience.
Posted 08 Dec 2008 - - by Adam Boretz

AVST Offers Voicemail Archiving for E-DiscoveryListen to this article in TTS, powered by Loquendo

Company's deal with Symantec helps users meet regulatory compliance requirements.
Posted 03 Dec 2008 - - by Adam Boretz

With iLane I Hear My Email in My CarListen to this article in TTS, powered by Loquendo

IMS chooses Loquendo ASR and TTS to power its iLane in-vehicle email- and text-reading solution.
Posted 01 Dec 2008 - - by Adam Boretz

Ready for the New Telemarketing Rules?Listen to this article in TTS, powered by Loquendo

Ifbyphone is deploying enhanced tools to make it easier for companies to comply with the new Federal Trade Commission Telemarketing Sales Rule.
Posted 24 Nov 2008 - - by Adam Boretz

Automated Voice Authentication Is Unveiled

Vicorp introduces a new speech self-service solution portfolio focused on credit card fraud prevention.
Posted 19 Nov 2008 - - by Adam Boretz

Google Brings Voice Search To iPhone

An update for the Google Mobile App for iPhone allows users to perform speech-enabled searches.
Posted 18 Nov 2008 - - by Adam Boretz

Voice Enables Web Search Behind the WheelListen to this article in TTS, powered by Loquendo

A new multimodal application from ATX lets users search the Web from inside their cars.
Posted 17 Nov 2008 - - by Adam Boretz

Moshi Introduces IVR ClockListen to this article in TTS, powered by Loquendo

The new touch-free alarm clock features TimeSet technology that allows users to set the time and alarm by voice.
Posted 11 Nov 2008 - - by Adam Boretz

Alelo To Develop Speech-Enabled Learning Portal For ESL StudentsListen to this article in TTS, powered by Loquendo

Alelo is developing an interactive, web-based, speech-enabled learning portal for students of English as a second language after winning a contract from the US Broadcasting Board of Governors.
Posted 10 Nov 2008 - - by Adam Boretz

Google's GAUDI Indexes Audio

The Internet search giant releases a took that makes audio in election-related videos searchable.
Posted 01 Nov 2008 - November/December 2008 - by Adam Boretz

University Project Could Yield a New Mobile Speech Application

MIT Researchers are developing a wheelchair that will navigate on its own in response to voice commands.
Posted 01 Nov 2008 - November/December 2008 - by Adam Boretz

Overheard/Underheard

Under-the-radar speech news.
Posted 01 Nov 2008 - November/December 2008 - by Adam Boretz

Waiting by the Phone

Why the U.S. watches and waits as Europe and Asia roll out interactive voice and video response technology.
Posted 01 Nov 2008 - November/December 2008 - by Adam Boretz

Self-Service Becomes Multichannel

A wireless carrier adds text capabilities to its IVR channel to expand customer choice.
Posted 01 Nov 2008 - November/December 2008 - by Adam Boretz

Social Technologies Can Deliver What Customers and Businesses Need

Forrester analyst and author Josh Bernoff suggests that businesses can help customers help each other, and those businesses can benefit in the process.
Posted 28 Oct 2008 - - by Adam Boretz

Purpose, Passion, and People Make Businesses Beloved

Author and consultant calls delivering a memory at the point of contact critical to bringing people back.
Posted 28 Oct 2008 - - by Adam Boretz

Know What Your Customers Really, Really Want

Driving self-service means understanding customer experience and desires, Nuance Conversations keynoter says.
Posted 27 Oct 2008 - - by Adam Boretz

Mock Election Showcases Voice-Enabled Voting Machine

A revolutionary multimodal speech and touch-screen voting system is used to hold a mock presidential election at Auburn University.
Posted 22 Oct 2008 - - by Adam Boretz

MacSpeech Updates Dictation SoftwareListen to this article in TTS, powered by Loquendo

New features make the software more accurate over time.
Posted 20 Oct 2008 - - by Adam Boretz

CallCopy Extends Reseller PartnershipsListen to this article in TTS, powered by Loquendo

CallCopy today introduced updates to its channel program aimed at making it more profitable for resellers to offer Call Copy's contact center solutions to customers.
Posted 17 Oct 2008 - - by Adam Boretz

OnviSource Introduces Explora Speech Analytics Software

New speech analytics solution is incorporated into company's OnviCenter 6 suite of customer interaction management solutions.
Posted 15 Oct 2008 - - by Adam Boretz

Experian Partners with SmartReply to Improve Marketing Strategies

A new partnership will help marketers expand into mobile channels.
Posted 13 Oct 2008 - - by Adam Boretz

Columbia Bank Chooses Contact Solutions For Shared IVR ServicesListen to this article in TTS, powered by Loquendo

Financial services firm moves from a self-hosting to a shared IVR system.
Posted 06 Oct 2008 - - by Adam Boretz

Speech-To-Text Service Comes To Latin AmericaListen to this article in TTS, powered by Loquendo

Movistar Chile and SpinVox team up to offer voice-to-text service in Chile.
Posted 03 Oct 2008 - - by Adam Boretz

Global Connect and EPP Partner on Automated Billing and Paying IVRListen to this article in TTS, powered by Loquendo

Global Connect and Electronic Payment Providers partner to create an IVR that will allow customers to useautomated payment capabilities.
Posted 02 Oct 2008 - - by Adam Boretz

Former Hacker Tackles IVR and Voice Biometric SecurityListen to this article in TTS, powered by Loquendo

SpeechTEK's Wednesday keynoter details how easy it can be for a professional fraudster to trick speech systems.
Posted 01 Oct 2008 - October 2008 - by Adam Boretz

Market Spotlight: Government

Voice Vote: New Machine Could Revolutionize Elections
Posted 01 Oct 2008 - October 2008 - by Adam Boretz

Nexidia Is Newest Member Of Genesys Partner ProgramListen to this article in TTS, powered by Loquendo

Audio search and speech analytics solution provider Nexidia is selected as a new member of the Genesys Partner Program.
Posted 30 Sep 2008 - - by Adam Boretz

SpinVox Teams With eServGlobal To Convert Voicemail To Text MessagesListen to this article in TTS, powered by Loquendo

SpinVox and eServGlobal team up to deliver Mailis Unified Communications Suite voice messages to mobile devices in the form of text messages.
Posted 29 Sep 2008 - - by Adam Boretz

University Project Could Yield a New Kind of Mobile Speech AppListen to this article in TTS, powered by Loquendo

MIT researchers are working to develop a wheelchair that responds to voice commands to automatically steer riders where they want to go.
Posted 24 Sep 2008 - - by Adam Boretz

Adobe and Autonomy Launch Creative Use of Speech

Autonomy's speech analytics solutions will be incorporated into Adobe Create Suite 4 to make searching and indexing audio clips faster and easier.
Posted 23 Sep 2008 - - by Adam Boretz

Nexidia Raises the Analytical StakesListen to this article in TTS, powered by Loquendo

Company's new ESI version is reportedly faster, more accurate, and gives a clearer picture of customer interactions.
Posted 19 Sep 2008 - - by Adam Boretz

Google Adds Audio to Search Capabilities, Android Is NextListen to this article in TTS, powered by Loquendo

With the release of Google Audio Indexing, the search giant makes videos searchable by audio content through speech-to-text technology.
Posted 17 Sep 2008 - - by Adam Boretz

GotVoice and IVR Technologies Expand Voicemail to Text ServiceListen to this article in TTS, powered by Loquendo

New partnership brings voicemail unification and transformation-to-text to communication providers.
Posted 11 Sep 2008 - - by Adam Boretz

Hospital Responds to 'Ayudame'Listen to this article in TTS, powered by Loquendo

Bayshore Community Hospital will be the first hospital in the United States to adopt Spoken Translation's Converser for Healthcare, English/Spanish.
Posted 05 Sep 2008 - - by Adam Boretz

SpeechTEK Keynoter Highlights the Shrinking Technological WorldListen to this article in TTS, powered by Loquendo

Noted author and futurist Ray Kurzweil predicts the disappearance of computers in favor of smaller, more portable, and more capable devices.
Posted 18 Aug 2008 - October 2008 - by Adam Boretz