Speech Technology Magazine


Biographical Information

Alexandra Auckland

Articles By Alexandra Auckland

Spam Calls: The New Outbound Problem

An increase in junk calls requires added vigilance by legitimate firms.
Posted 30 Apr 2014 - Summer 2014 - by Alexandra Auckland

Getting to the Bottom of IVR Abandonment Rates

A shortage of data is not the problem.
Posted 15 Nov 2013 - Winter 2013 - by Alexandra Auckland

VUI Designers Fight a Losing Battle

When project teams lose sight of the big picture, users lose too.
Posted 10 May 2013 - Summer 2013 - by Alexandra Auckland

The Characters You Meet in VUI Design

Working effectively with the other personas can lead to a smoother sales pitch and buy-in process.
Posted 05 Sep 2007 - September 2007 - by Melanie Polkosky , Alexandra Auckland