Speech Technology Magazine

Biographical Information

Michele Masterson



Articles By Michele Masterson

Speech Readies Healthcare for ACA Requirements

After proving their mettle, voice solutions continue to help providers and insurers comply with regulations, put a lid on costs, and serve patients.
Posted 10 Nov 2014 - Winter 2014 Issue - by Michele Masterson

Interactions Snaps Up AT&T’s Watson

The deal enables both companies to expand speech solutions to broader markets.
Posted 06 Nov 2014 - - by Michele Masterson

Speech Analytics Gets Real (Time)

The speech analytics market is alive and well, and will only get better with the emergence of instant analysis.
Posted 01 Nov 2014 - Winter 2014 Issue - by Michele Masterson

MotionSavvy’s UNI Converts Sign Language to Audio

Empowering the deaf and hearing-impaired, the new device also translates spoken words to text.
Posted 21 Oct 2014 - - by Michele Masterson

Nuance Powers Tangerine Banks’ Speech Enabled-Virtual Assistant, Voice Biometrics

Tangerine is the first Canadian bank to deploy voice technologies.
Posted 06 Oct 2014 - - by Michele Masterson

Nuance’s Dragon Voicemail-to-Text Platform Tapped by Deutsche Telekom

Visual voicemail service expands into a new market thanks to the popularity of text messaging.
Posted 29 Aug 2014 - - by Michele Masterson

Nuance Dragon NaturallySpeaking 13 Promises Greater Speed and Accuracy

Updated features include a new interface and built-in microphone support.
Posted 22 Jul 2014 - - by Michele Masterson

Nexidia Bulks Up Latest Version of Speech Analytics Software

Interaction Analytics 11.0 makes it easier to organize topics, categories, and metrics.
Posted 23 Jun 2014 - - by Michele Masterson

Oracle Adds Nuance Speech Recognition to Its Mobile Apps

Nuance cloud services to provide enhanced mobile productivity and convenience for Oracle applications.
Posted 22 May 2014 - - by Michele Masterson

Is Voice Biometrics Right for You?

Voice biometrics solutions are emerging from the periphery of the technology landscape and growing at a staggering rate. Can your company afford to ignore them?
Posted 05 May 2014 - Summer 2014 Issue - by Michele Masterson

Battle of the IVR Designs: Conversational Versus Phone Trees

When it comes to IVR design, are you seeing the forest for the trees?
Posted 05 May 2014 - Summer 2014 Issue - by Michele Masterson

Global Voice Recognition Market Forecasted to Reach $113 Billion by 2017

CompaniesandMarkets.com says the global market for biometric technologies is expected to surge as well.
Posted 23 Apr 2014 - - by Michele Masterson

Nuance Enhances Dragon Mobile Assistant with Voice Biometrics

Solution offers new personalization feature, Nuance Voice Print
Posted 03 Apr 2014 - - by Michele Masterson

M*Modal Files for Chapter 11

Move comes amid declining sales and mounting debt.
Posted 21 Mar 2014 - - by Michele Masterson

VoiceKey OnePass Offers Touchless Bimodal Biometrics for Smartphones

The new version of VoiceKey OnePass provides hands-free voice and facial recognition.
Posted 12 Mar 2014 - - by Michele Masterson

Nuance Revamps Dragon Dictate for Mac

Version 4 of speech recognition software adds speed and accuracy.
Posted 04 Mar 2014 - - by Michele Masterson

Pindrop Security Combines Voice Biometrics and Phoneprinting Fraud Detection

System offers voice biometrics-based caller authentication to ensure credibility.
Posted 20 Feb 2014 - - by Michele Masterson

Speech Analytics Keeps Green Mountain Coffee Grinding

Calabrio ONE's speech and desktop analytics turn unstructured data into usable information.
Posted 10 Feb 2014 - Spring 2014 Issue - by Michele Masterson

AT&T's Watson Answers the Call

Spanning decades, AT&T's Watson engine continues to evolve and entice developers.
Posted 10 Feb 2014 - Spring 2014 Issue - by Michele Masterson

The Hidden Potential of Segmenting Customer Calls

Analyzing caller data can provide a gold mine of information that, when acted upon, can keep businesses and customers happy.
Posted 10 Feb 2014 - Spring 2014 Issue - by Michele Masterson

Oracle Teams with Nuance to Work on Voice-Enabled Clinical Trials

Speech solution will be used in Oracle software for clinical investigators and researchers.
Posted 07 Feb 2014 - - by Michele Masterson

Beyond Verbal Debuts Moodies Emotions Analytics App

Beyond Verbal's new Moodies app can analyze more than 400 emotions using voice.
Posted 24 Jan 2014 - - by Michele Masterson

Make Way for Mobile: Wearables Will Rely on Speech

In an exclusive Q&A, Yankee Group analyst Raul Castañón explains why voice-controlled mobile apps will be all the rage in 2014.
Posted 17 Jan 2014 - - by Michele Masterson

Agnitio and Nok Nok Labs Demo Mobile Transactions with FIDO Ready Voice ID

Solution offers online, mobile, and point-of-sale application users secure site and service access.
Posted 10 Jan 2014 - - by Michele Masterson

Vuzix Adds Nuance Voice Technology to Its Smart Glasses

M100 Smart Glasses enhanced with voice recognition for menu commands and application navigation.
Posted 09 Jan 2014 - - by Michele Masterson

Can VUI and GUI Survive an Interface Marriage?

Even though voice user and graphical user interface designs differ greatly, some practitioners are committed to making their union work.
Posted 15 Nov 2013 - Winter 2013 Issue - by Michele Masterson

Do In-Car Voice-Enabled Devices Distract Drivers?

Speech industry experts question a recent AAA study that says eyes-free, hands-free technologies are not safe on the road.
Posted 15 Nov 2013 - Winter 2013 Issue - by Michele Masterson

Nuance Readies Virtual Assistant Florence for 2014

Florence combines speech recognition with clinical language understanding to help clinicians manage workflows.
Posted 11 Nov 2013 - - by Michele Masterson

Verint Enters Voice Biometrics Market with Victrio Acquisition

Victrio brings to Verint solutions to mitigate fraud using passive voiceprint enrollment.
Posted 30 Oct 2013 - - by Michele Masterson

Next IT Debuts Alme Virtual Assistant Healthcare Platform

Alme's artificial intelligence-based agent lessens the load for healthcare providers.
Posted 18 Oct 2013 - - by Michele Masterson

Audience Releases earSmart eS320 for Mobile Computing

Advanced voice processor is the first created specifically for tablets, ultrabooks, and hybrid all-in-one PCs.
Posted 19 Sep 2013 - - by Michele Masterson

Nuance Adds Voice to New Samsung Galaxy Gear and Galaxy Note 3

Nuance's voice and language technologies debut on Samsung's new smartwatch device.
Posted 06 Sep 2013 - - by Michele Masterson

Facebook to Acquire Mobile Technologies

Jibbigo translator solution to be integrated into the social networking site.
Posted 13 Aug 2013 - - by Michele Masterson

LinguaSys to License and Distribute OPI Translate Application

Solution provides mobile device translation of text and speech.
Posted 07 Aug 2013 - - by Michele Masterson

Authentify Debuts xFA Voice Security Service

Voice biometrics are combined with digital certificates and cryptographs for multifactor authentication.
Posted 24 Jul 2013 - - by Michele Masterson

Nuance Upgrades Voice Biometrics Solution

New release improves accuracy by 50 percent.
Posted 16 Jul 2013 - - by Michele Masterson

Aspect Software to Acquire Voxeo

The $150 million deal strengthens Aspect's IVR and multichannel self-service offerings.
Posted 10 Jul 2013 - - by Michele Masterson

Calabrio Launches Desktop Analytics Solution

Module complements speech analytics on company's WFO suite.
Posted 03 Jul 2013 - - by Michele Masterson

New System Brings the Speech-Enabled Home Within Reach

Partnership yields voice and vision controls for some home systems.
Posted 26 Jun 2013 - - by Michele Masterson

J.D. Power Finds Consumer Dissatisfaction with In-Car Speech

Appetite for speech is keen, but solutions have yet to catch up with expectations.
Posted 20 Jun 2013 - - by Michele Masterson

Nuance Launches Dragon Medical Practice Edition

Solution seeks to address EHR usability resistance.
Posted 13 Jun 2013 - - by Michele Masterson

Nuance Acquires Tweddle

The deal adds to Nuance's automotive business.
Posted 31 May 2013 - - by Michele Masterson

McAfee Debuts Voice and Facial Recognition Feature

Biometric solution incorporates Intel technology.
Posted 15 May 2013 - - by Michele Masterson

Speech Recognition Helps Lawyers Cut Through Backlog

Australian firm makes a case for BigHand's voice productivity and speech solutions.
Posted 10 May 2013 - Summer 2013 Issue - by Michele Masterson

There's Gold in Healthcare Mandates

Speech solutions companies see opportunities in government changes.
Posted 10 May 2013 - Summer 2013 Issue - by Michele Masterson

Barclays Deploys Nuance Voice Biometrics Solution

Customers embrace authentication of use.
Posted 08 May 2013 - - by Michele Masterson

Voxeo Launches CXP 13 Platform

Technology includes multichannel and mobile capabilities.
Posted 08 May 2013 - - by Michele Masterson

U.S. Bank Trials Nuance's Nina

The voice-based mobile virtual assistant app offers customers more self-service options.
Posted 01 May 2013 - - by Michele Masterson

Speech Providers Embrace the Cloud

The forecast is bright for hosted solutions.
Posted 01 May 2013 - Summer 2013 Issue - by Michele Masterson

Foodservice Distributor Gets Taste of Improved Efficiency

With Vocollect's Voice Solution, Jordano's boosts order accuracy.
Posted 01 May 2013 - Summer 2013 Issue - by Michele Masterson

Convergys Calls on Verint and Avaya

Companies to provide WFO and CEM management solutions.
Posted 24 Apr 2013 - - by Michele Masterson

[24]7 Releases Visual Speech

Multimodal solution delivers a unified customer experience across IVR and mobile.
Posted 20 Mar 2013 - - by Michele Masterson

Nuance App Makes Resetting Employee Passwords Fast

Solution uses secure voiceprints to automate requests.
Posted 12 Mar 2013 - - by Michele Masterson

Nuance Expands Nina to the Web and Beyond

Nuance's virtual assistant now provides greater cross-platform customer service.
Posted 05 Mar 2013 - - by Michele Masterson

Genesys to Acquire Angel

The $110 million deal brings more cloud offerings to Genesys.
Posted 26 Feb 2013 - - by Leonard Klie , Michele Masterson

CBE Lets Companies Collect with CallMiner Platform

Eureka Speech Analytics helps extract meaningful business intelligence.
Posted 10 Feb 2013 - Spring 2013 Issue - by Michele Masterson

The Government Is Listening

Speech technology sees government growth spurt.
Posted 10 Feb 2013 - Spring 2013 Issue - by Michele Masterson

Speech Developer Programs Have Hit Prime Time

From the novice to the experienced, it's boom time for developers.
Posted 10 Feb 2013 - Spring 2013 Issue - by Michele Masterson

Nuance Updates Its Nina Virtual Assistant

The mobile phone app now speaks and understands 38 languages.
Posted 06 Feb 2013 - - by Michele Masterson

Genesys Acquires Utopy

The deal strengthens Genesys' workforce optimization offerings.
Posted 29 Jan 2013 - - by Michele Masterson

Amazon Buys TTS Provider Ivona

The company was already providing the TTS for Amazon's Kindle tablets.
Posted 24 Jan 2013 - - by Michele Masterson

NICE Rolls Out Fraud Prevention Solution

Technology will track fraud patterns and screen interactions in contact centers.
Posted 09 Jan 2013 - - by Michele Masterson

VoiceVault Ramps Up Voice Biometrics Offering

Solution features replaceable capability.
Posted 04 Jan 2013 - - by Michele Masterson

Your Voice Is Your Password

Voice biometrics is gaining momentum in the enterprise.

Leveraging the Voice of the Customer Pays Off for Voxline

Brazilian contact center business finds NICE solutions are just what it needs.

Opus Research Banks on Biometrics

The market has matured, and vendors have done what's been expected of them, a report concludes.
Posted 07 Nov 2012 - - by Michele Masterson

Nuance Introduces Dragon NaturallySpeaking 12 Legal Edition

Latest version of Dragon Legal delivers increased accuracy.
Posted 01 Nov 2012 - - by Michele Masterson

Nuance Launches Dragon Mobile Assistant for Android

Available for immediate download in beta.
Posted 24 Oct 2012 - - by Michele Masterson

Otay Water District Calls on Flexible Solution to Improve Customer Service

Interactive Intelligence software keeps the public utility's call center operations flowing smoothly.

Speech Goes to School

A window into the future of speech technology.

Enabling the Disabled

Developments in assistive technologies are removing barriers for many.

Nuance Unveils Dragon Dictate for Mac 3

Updated voice recognition solution offers features based on user feedback.
Posted 05 Sep 2012 - - by Michele Masterson

Voice Biometrics Grows Up

Preventing fraud is not the only benefit.
Posted 16 Aug 2012 - - by Michele Masterson

The Customer Moved My Cheese

Mulitmodality use and design success means understanding your customer.
Posted 15 Aug 2012 - - by Michele Masterson

Angel Unveils Lexee

Self-service solution enables voice activation on all mobile apps.
Posted 13 Aug 2012 - - by Michele Masterson

The Cross-Channel Experience Challenges the IVR

Companies need to tear down the siloes to make the most of their opportunities.
Posted 13 Aug 2012 - - by Michele Masterson

Nuance Introduces Nina, Its Own Virtual Assistant

Nina provides an open SDK for the enterprise.
Posted 06 Aug 2012 - - by Michele Masterson

ICSI Partners with Microsoft

Collaboration will focus on human-machine interaction.
Posted 27 Jul 2012 - - by Michele Masterson

Nuance Unveils Dragon NaturallySpeaking 12

The company adds more than 100 enhancements to its voice recognition solution.
Posted 26 Jul 2012 - - by Michele Masterson

Spansion Unveils Voice-Enabled Electronics with Human Interface Coprocessor

Leverages Nuance technology to improve voice applications
Posted 22 Jun 2012 - - by Michele Masterson

Nexidia Releases New OnDemand Program

Offers process improvement and performance management accessible to contact centers of all sizes
Posted 13 Jun 2012 - - by Michele Masterson

Nexidia Unveils Interaction Analytics

Software provides multichannel searching
Posted 12 Jun 2012 - - by Michele Masterson

Nuance Launches Voice Biometrics for Mobile

Dragon ID now available for consumer device OEMs
Posted 05 Jun 2012 - - by Michele Masterson

Synchronoss Acquires SpeechCycle

The cloud services provider sought to add voice technologies to automate transactions.
Posted 11 May 2012 - - by Michele Masterson

Creating Fluidity Between Channels

From single-channel to cross-channel interactions, customers must be able to move seamlessly among them without data loss.
Posted 01 May 2012 - May/June 2012 Issue - by Michele Masterson

How Natural Is NLU?

Technological advances are making interactions engaging, valuable, and even fun.
Posted 01 May 2012 - May/June 2012 Issue - by Michele Masterson

Vonage Calls on Nexidia for Improved Contact Center Operations

Expanded quality monitoring reduces costs and improves agent training.
Posted 01 May 2012 - May/June 2012 Issue - by Michele Masterson

AT&T to Release Watson Voice Recognition APIs

Software development kit will also be available
Posted 20 Apr 2012 - - by Michele Masterson

Voxeo Rolls Out Location-Based Intelligence with Voice Self-Service Apps

Companies will be able to identify customer locations.
Posted 27 Mar 2012 - - by Michele Masterson

Nuance Research Reveals Consumers' Preference for Mobile Apps

Natural language, voice biometrics poised to trigger wider adoption.
Posted 07 Mar 2012 - - by Michele Masterson

Aspect and Nexidia Team Up

Integration of Nexidia's speech analytics to improve customer experience.
Posted 02 Mar 2012 - - by Michele Masterson

Improving Agent Skills Generates Healthy Return

UTOPY speech analytics solution puts healthcare collection group on the road to recovery.
Posted 01 Mar 2012 - March/April 2012 Issue - by Michele Masterson

LVA: The New Fraud Detector?

You can't hide malicious intentions from Layered Voice Analysis.
Posted 01 Mar 2012 - March/April 2012 Issue - by Michele Masterson

Speech Analytics: Turn Conversations into Dollars

Organizations that listen and respond to customers reap the rewards.
Posted 01 Mar 2012 - March/April 2012 Issue - by Michele Masterson

Roberto Pieraccini Leaves SpeechCycle

Former CTO takes the helm at ICSI.
Posted 23 Feb 2012 - - by Michele Masterson

Microsoft Teams Up with 24/7 on Customer Service Software

Deal includes further development of Tellme speech recognition software; 24/7 also confirms its acquisition of Voxify.
Posted 07 Feb 2012 - - by Michele Masterson

Voxeo's New CCO Puts the Focus on Customers

Anne Bowman, the company's new chief customer officer, obsesses about customers.
Posted 06 Feb 2012 - - by Michele Masterson

Auraya Launches ArmorVox Speaker Identity System

The new application allows solutions providers to implement voice biometrics in the enterprise and cloud.
Posted 30 Jan 2012 - - by Michele Masterson

Techies Say Vlingo App Leads To Security Breaches

The company is in the process of fixing bugs.
Posted 27 Jan 2012 - - by Michele Masterson

VoiceHIT Unveils Speech-Enabled Mobile Medical Dictation

Better Day EHR & Documentation Solution readies for launch.
Posted 11 Jan 2012 - - by Michele Masterson

UC Market to Reach $27.3 Billion This Year

The unified communication and collaboration market sees growth despite challenges.
Posted 04 Jan 2012 - - by Michele Masterson

New Technology Reveals 130-Year Old Recordings

Optical technique recovers Volta disk recordings.
Posted 03 Jan 2012 - - by Michele Masterson

Strong Growth Projected for IVR Market

A new report says the global market could reach $2.78 billion by 2017.

HP Marries Vertica and Autonomy

New solutions will aid companies in analyzing information from multiple sources.

New Swype Beta Features Dragon Dictation

The text input provider rolls Nuance technology into its latest offering.
Posted 22 Dec 2011 - - by Michele Masterson

Nuance Acquires Bitter Rival Vlingo

The two companies have a storied past that involves many court battles.
Posted 20 Dec 2011 - - by Michele Masterson

Future Apple TV Might Find Its Voice

The tech giant might be looking to add TV to its lineup.
Posted 19 Dec 2011 - - by Michele Masterson

Voice Biometrics Poised for Takeoff

IBM research calls it one of top five innovations with life-changing potential
Posted 19 Dec 2011 - - by Michele Masterson

Is Google Developing a Siri Killer?

New voice capabilities are reported in the works for Google's Android phones.
Posted 14 Dec 2011 - - by Michele Masterson

Apple’s New Patent Points To 3D Display, Voice Tech Systems

A new patent application covers the use of speech for providing user feedback.
Posted 09 Dec 2011 - - by Michele Masterson

Amazon Not Yapping About Yap

World's largest e-tailer has kept acquisition of speech recognition service company under wraps since September.
Posted 08 Dec 2011 - - by Michele Masterson

Pioneer’s Zypr Lets Developers Find Their Voices

New voice-powered API lets users access online services.
Posted 06 Dec 2011 - - by Michele Masterson

Nuance Forecasts a Rosy 2012

The company expects top growth from mobile and consumer units and healthcare and enterprise segments.
Posted 05 Dec 2011 - - by Michele Masterson