Speech Technology Magazine

Biographical Information

Michele Masterson



Articles By Michele Masterson

McAfee Debuts Voice and Facial Recognition Feature

Biometric solution incorporates Intel technology.
Posted 15 May 2013 - - by Michele Masterson

There's Gold in Healthcare Mandates

Speech solutions companies see opportunities in government changes.
Posted 10 May 2013 - Summer 2013 Issue - by Michele Masterson

Speech Recognition Helps Lawyers Cut Through Backlog

Australian firm makes a case for BigHand's voice productivity and speech solutions.
Posted 10 May 2013 - Summer 2013 Issue - by Michele Masterson

Genesys Acquires Angel.com

Posted 10 May 2013 - Summer 2013 Issue - by Leonard Klie , Michele Masterson

Barclays Deploys Nuance Voice Biometrics Solution

Customers embrace authentication of use.
Posted 08 May 2013 - - by Michele Masterson

Voxeo Launches CXP 13 Platform

Technology includes multichannel and mobile capabilities.
Posted 08 May 2013 - - by Michele Masterson

U.S. Bank Trials Nuance's Nina

The voice-based mobile virtual assistant app offers customers more self-service options.
Posted 01 May 2013 - - by Michele Masterson

Analytics and Compliance Increase Call Recording Investments

Posted 01 May 2013 - Summer 2013 Issue - by Michele Masterson

Consumers Want More, Better Voice Capabilities

Posted 01 May 2013 - Summer 2013 Issue - by Michele Masterson

Speech Providers Embrace the Cloud

The forecast is bright for hosted solutions.
Posted 01 May 2013 - Summer 2013 Issue - by Michele Masterson

Convergys Calls on Verint and Avaya

Companies to provide WFO and CEM management solutions.
Posted 24 Apr 2013 - - by Michele Masterson

[24]7 Releases Visual Speech

Multimodal solution delivers a unified customer experience across IVR and mobile.
Posted 20 Mar 2013 - - by Michele Masterson

Nuance App Makes Resetting Employee Passwords Fast

Solution uses secure voiceprints to automate requests.
Posted 12 Mar 2013 - - by Michele Masterson

Nuance Expands Nina to the Web and Beyond

Nuance's virtual assistant now provides greater cross-platform customer service.
Posted 05 Mar 2013 - - by Michele Masterson

Genesys to Acquire Angel

The $110 million deal brings more cloud offerings to Genesys.
Posted 26 Feb 2013 - - by Leonard Klie , Michele Masterson

CBE Lets Companies Collect with CallMiner Platform

Eureka Speech Analytics helps extract meaningful business intelligence.
Posted 10 Feb 2013 - Spring 2013 Issue - by Michele Masterson

The Government Is Listening

Speech technology sees government growth spurt.
Posted 10 Feb 2013 - Spring 2013 Issue - by Michele Masterson

Speech Developer Programs Have Hit Prime Time

From the novice to the experienced, it's boom time for developers.
Posted 10 Feb 2013 - Spring 2013 Issue - by Michele Masterson

Speech Pioneer Ray Kurzweil Joins Google

Posted 10 Feb 2013 - Spring 2013 Issue - by David Myron , Michele Masterson

Nuance Updates Its Nina Virtual Assistant

The mobile phone app now speaks and understands 38 languages.
Posted 06 Feb 2013 - - by Michele Masterson

Genesys Acquires Utopy

The deal strengthens Genesys' workforce optimization offerings.
Posted 29 Jan 2013 - - by Michele Masterson

Amazon Buys TTS Provider Ivona

The company was already providing the TTS for Amazon's Kindle tablets.
Posted 24 Jan 2013 - - by Michele Masterson

NICE Rolls Out Fraud Prevention Solution

Technology will track fraud patterns and screen interactions in contact centers.
Posted 09 Jan 2013 - - by Michele Masterson

VoiceVault Ramps Up Voice Biometrics Offering

Solution features replaceable capability.
Posted 04 Jan 2013 - - by Michele Masterson

The Cloud Will Drive Growth in Mobile Speech Recognition

Posted 10 Nov 2012 - November/December 2012 Issue - by Michele Masterson

Voxeo Taps Bob Ingalls as CEO

Posted 10 Nov 2012 - November/December 2012 Issue - by Michele Masterson

Your Voice Is Your Password

Voice biometrics is gaining momentum in the enterprise.
Posted 10 Nov 2012 - November/December 2012 Issue - by Michele Masterson

Leveraging the Voice of the Customer Pays Off for Voxline

Brazilian contact center business finds NICE solutions are just what it needs.
Posted 10 Nov 2012 - November/December 2012 Issue - by Michele Masterson

Opus Research Banks on Biometrics

The market has matured, and vendors have done what's been expected of them, a report concludes.
Posted 07 Nov 2012 - - by Michele Masterson

Nuance Introduces Dragon NaturallySpeaking 12 Legal Edition

Latest version of Dragon Legal delivers increased accuracy.
Posted 01 Nov 2012 - - by Michele Masterson

Nuance Launches Dragon Mobile Assistant for Android

Available for immediate download in beta.
Posted 24 Oct 2012 - - by Michele Masterson

Otay Water District Calls on Flexible Solution to Improve Customer Service

Interactive Intelligence software keeps the public utility's call center operations flowing smoothly.
Posted 10 Sep 2012 - September/October 2012 Issue - by Michele Masterson

Speech Goes to School

A window into the future of speech technology.
Posted 10 Sep 2012 - September/October 2012 Issue - by Michele Masterson

Enabling the Disabled

Developments in assistive technologies are removing barriers for many.
Posted 10 Sep 2012 - September/October 2012 Issue - by Michele Masterson

Siri, Meet Nina

Posted 10 Sep 2012 - September/October 2012 Issue - by Michele Masterson

ICSI Partners with Microsoft on Speech Research

Posted 10 Sep 2012 - September/October 2012 Issue - by Michele Masterson

Nuance Unleashes a New Dragon

Posted 10 Sep 2012 - September/October 2012 Issue - by Michele Masterson

Nuance Unveils Dragon Dictate for Mac 3

Updated voice recognition solution offers features based on user feedback.
Posted 05 Sep 2012 - - by Michele Masterson

Voice Biometrics Grows Up

Preventing fraud is not the only benefit.
Posted 16 Aug 2012 - - by Michele Masterson

The Customer Moved My Cheese

Mulitmodality use and design success means understanding your customer.
Posted 15 Aug 2012 - - by Michele Masterson

Angel Unveils Lexee

Self-service solution enables voice activation on all mobile apps.
Posted 13 Aug 2012 - - by Michele Masterson

The Cross-Channel Experience Challenges the IVR

Companies need to tear down the siloes to make the most of their opportunities.
Posted 13 Aug 2012 - - by Michele Masterson

Nuance Introduces Nina, Its Own Virtual Assistant

Nina provides an open SDK for the enterprise.
Posted 06 Aug 2012 - - by Michele Masterson

ICSI Partners with Microsoft

Collaboration will focus on human-machine interaction.
Posted 27 Jul 2012 - - by Michele Masterson

Nuance Unveils Dragon NaturallySpeaking 12

The company adds more than 100 enhancements to its voice recognition solution.
Posted 26 Jul 2012 - - by Michele Masterson

Synchronoss Acquires SpeechCycle

Posted 10 Jul 2012 - July/August 2012 Issue - by Michele Masterson

Spansion Unveils Voice-Enabled Electronics with Human Interface Coprocessor

Leverages Nuance technology to improve voice applications
Posted 22 Jun 2012 - - by Michele Masterson

Nexidia Releases New OnDemand Program

Offers process improvement and performance management accessible to contact centers of all sizes
Posted 13 Jun 2012 - - by Michele Masterson

Nexidia Unveils Interaction Analytics

Software provides multichannel searching
Posted 12 Jun 2012 - - by Michele Masterson

Nuance Launches Voice Biometrics for Mobile

Dragon ID now available for consumer device OEMs
Posted 05 Jun 2012 - - by Michele Masterson

Synchronoss Acquires SpeechCycle

The cloud services provider sought to add voice technologies to automate transactions.
Posted 11 May 2012 - - by Michele Masterson

Microsoft Demos a Translator That Re-Creates the User's Own Voice

Posted 01 May 2012 - May/June 2012 Issue - by Michele Masterson

Creating Fluidity Between Channels

From single-channel to cross-channel interactions, customers must be able to move seamlessly among them without data loss.
Posted 01 May 2012 - May/June 2012 Issue - by Michele Masterson

How Natural Is NLU?

Technological advances are making interactions engaging, valuable, and even fun.
Posted 01 May 2012 - May/June 2012 Issue - by Michele Masterson

Vonage Calls on Nexidia for Improved Contact Center Operations

Expanded quality monitoring reduces costs and improves agent training.
Posted 01 May 2012 - May/June 2012 Issue - by Michele Masterson

AT&T to Release Watson Voice Recognition APIs

Software development kit will also be available
Posted 20 Apr 2012 - - by Michele Masterson

Voxeo Rolls Out Location-Based Intelligence with Voice Self-Service Apps

Companies will be able to identify customer locations.
Posted 27 Mar 2012 - - by Michele Masterson

Microsoft and 24/7 Merge Contact Center Solutions

Posted 15 Mar 2012 - March/April 2012 Issue - by Michele Masterson

Nuance Research Reveals Consumers' Preference for Mobile Apps

Natural language, voice biometrics poised to trigger wider adoption.
Posted 07 Mar 2012 - - by Michele Masterson

Aspect and Nexidia Team Up

Integration of Nexidia's speech analytics to improve customer experience.
Posted 02 Mar 2012 - - by Michele Masterson

Nuance Acquires Bitter Rival Vlingo

Posted 01 Mar 2012 - March/April 2012 Issue - by Michele Masterson

Global Speech Rec Market to Approach $70 Billion by 2015

Posted 01 Mar 2012 - March/April 2012 Issue - by Michele Masterson

Improving Agent Skills Generates Healthy Return

UTOPY speech analytics solution puts healthcare collection group on the road to recovery.
Posted 01 Mar 2012 - March/April 2012 Issue - by Michele Masterson

Speech Analytics: Turn Conversations into Dollars

Organizations that listen and respond to customers reap the rewards.
Posted 01 Mar 2012 - March/April 2012 Issue - by Michele Masterson

LVA: The New Fraud Detector?

You can't hide malicious intentions from Layered Voice Analysis.
Posted 01 Mar 2012 - March/April 2012 Issue - by Michele Masterson

Roberto Pieraccini Leaves SpeechCycle

Former CTO takes the helm at ICSI.
Posted 23 Feb 2012 - - by Michele Masterson

Microsoft Teams Up with 24/7 on Customer Service Software

Deal includes further development of Tellme speech recognition software; 24/7 also confirms its acquisition of Voxify.
Posted 07 Feb 2012 - - by Michele Masterson

Voxeo's New CCO Puts the Focus on Customers

Anne Bowman, the company's new chief customer officer, obsesses about customers.
Posted 06 Feb 2012 - - by Michele Masterson

Auraya Launches ArmorVox Speaker Identity System

The new application allows solutions providers to implement voice biometrics in the enterprise and cloud.
Posted 30 Jan 2012 - - by Michele Masterson

Techies Say Vlingo App Leads To Security Breaches

The company is in the process of fixing bugs.
Posted 27 Jan 2012 - - by Michele Masterson

VoiceHIT Unveils Speech-Enabled Mobile Medical Dictation

Better Day EHR & Documentation Solution readies for launch.
Posted 11 Jan 2012 - - by Michele Masterson

UC Market to Reach $27.3 Billion This Year

The unified communication and collaboration market sees growth despite challenges.
Posted 04 Jan 2012 - - by Michele Masterson

New Technology Reveals 130-Year Old Recordings

Optical technique recovers Volta disk recordings.
Posted 03 Jan 2012 - - by Michele Masterson

Strong Growth Projected for IVR Market

A new report says the global market could reach $2.78 billion by 2017.
Posted 01 Jan 2012 - January/February 2012 Issue - by Michele Masterson

HP Marries Vertica and Autonomy

New solutions will aid companies in analyzing information from multiple sources.
Posted 01 Jan 2012 - January/February 2012 Issue - by Michele Masterson

New Swype Beta Features Dragon Dictation

The text input provider rolls Nuance technology into its latest offering.
Posted 22 Dec 2011 - - by Michele Masterson

Nuance Acquires Bitter Rival Vlingo

The two companies have a storied past that involves many court battles.
Posted 20 Dec 2011 - - by Michele Masterson

Future Apple TV Might Find Its Voice

The tech giant might be looking to add TV to its lineup.
Posted 19 Dec 2011 - - by Michele Masterson

Voice Biometrics Poised for Takeoff

IBM research calls it one of top five innovations with life-changing potential
Posted 19 Dec 2011 - - by Michele Masterson

Is Google Developing a Siri Killer?

New voice capabilities are reported in the works for Google's Android phones.
Posted 14 Dec 2011 - - by Michele Masterson

Apple’s New Patent Points To 3D Display, Voice Tech Systems

A new patent application covers the use of speech for providing user feedback.
Posted 09 Dec 2011 - - by Michele Masterson

Amazon Not Yapping About Yap

World's largest e-tailer has kept acquisition of speech recognition service company under wraps since September.
Posted 08 Dec 2011 - - by Michele Masterson

Pioneer’s Zypr Lets Developers Find Their Voices

New voice-powered API lets users access online services.
Posted 06 Dec 2011 - - by Michele Masterson

Nuance Forecasts a Rosy 2012

The company expects top growth from mobile and consumer units and healthcare and enterprise segments.
Posted 05 Dec 2011 - - by Michele Masterson