Speech Technology Magazine

 

Biographical Information

The Editors of Speech Technology



Articles By The Editors of Speech Technology

How Conversational Self-Service Improves the Contact Center Experience (Video)

Omilia's Nikos Kolivas discusses the way an an end-to-end conversational approach in machine-to-human interaction helps deliver satisfying contact center experiences in this clip from SpeechTEK 2018.
Posted 17 Aug 2018 - - by The Editors of Speech Technology

How Machine Learning and AI Can Enhance Virtual Agent Training (Video)

USAA's Brett Knight discusses how USAA has used machine learning and AI in virtual agent training at the enterpise level in this clip from SpeechTEK 2018.
Posted 10 Aug 2018 - - by The Editors of Speech Technology

Why Customers Prefer Conversational Self-Service (Video)

Omilia's Nikos Kolivas discusses the advantages of taking a conversational approach in automated contact center customer care in this clip from SpeechTEK 2018.
Posted 03 Aug 2018 - - by The Editors of Speech Technology

How to Assemble a Conversational Development Team for Virtual Agents (Video)

USAA's Brett Knight describes all the players enterprises should assemble when planning conversational development for virtual agents in this clip from SpeechTEK 2018.
Posted 27 Jul 2018 - - by The Editors of Speech Technology

Video: How to Train Virtual Agents to Recognize Customer Needs

USAA's Brett Knight explains how to train virtual agents to anticipate customer needs more effectively in this clip from SpeechTEK 2018.
Posted 20 Jul 2018 - - by The Editors of Speech Technology

Video: Rules-Based Chatbot Design, Part 2: Visual Representation and Support

Aspect's Andreas Volmer discusses the value of visually representing conversational flow logic in chatbot design, and explores the advantages of a language-based approach over a statistically based approach in this clip from SpeechTEK 2018.
Posted 13 Jul 2018 - - by The Editors of Speech Technology

Video: Rules-Based Chatbot Design, Part 1: Syntactical and Semantical Analysis

Aspect's Andreas Volmer discusses key components of a rules-based approach to chatbot design based on a robust language model in Part 1 of this two-part series from SpeechTEK 2018.
Posted 06 Jul 2018 - - by The Editors of Speech Technology

Video: How Amazon Connect Leverages AI in the Contact Center

Amazon Connect General Manager Pasquale DeMaio demos Amazon Connect AI-driven Lex chatbot in this clip from his keynote at SpeechTEK 2018.
Posted 06 Jul 2018 - - by The Editors of Speech Technology

Video: How Do You Build Engaging Contact Center Experiences?

AWS Head of Product, Language Tech Vikram Anzabhagan outlines 4 essential strategies for leveraging technology to make contact center interactions more personal, conversational, agile, and engaging in this clip from his SpeechTEK 2018 keynote.
Posted 29 Jun 2018 - - by The Editors of Speech Technology

Video: How Hardware Advances Have Transformed NLP

O'Reilly Media's Paco Nathan discusses the explosive growth in CPUs and GPUs that have opened new vistas for natural-language processing applications and rendered old approaches obsolete in this clip from his SpeechTEK 2018 keynote.
Posted 22 Jun 2018 - - by The Editors of Speech Technology

Video: What Can NLP Do for Your Converted Text?

Paco Nathan of O'Reilly Media's R & D Group discusses the benefits of natural-language processing (NLP) when working with text converted from video in this clip from his SpeechTEK 2018 keynote.
Posted 15 Jun 2018 - - by The Editors of Speech Technology

Video: How to Improve UX and User Rating for Your Alexa Skill

Witlingo Product Manager Navya Nayaki Yelloji discusses the successful product development and QA strategy Witlingo created for its Motley Fool Alexa Skill in this presentation from SpeechTEK 2018.
Posted 08 Jun 2018 - - by The Editors of Speech Technology

Philips Voice Technology Helps Law Firm Dismiss Frustration

Attorneys and other employees handle dictations more efficiently using Philips Pocket Memo and SpeechExec

Marketers Are Unprepared for Voice Search

Voice search is becoming more popular, but too many marketers aren't considering it

The 2016 Speech Industry Star Performers

Speech solutions are reaching new heights thanks to our Star Performers

The 2016 Speech Industry Luminaries

These four visionaries are behind technologies that raise the industry's profile, and its value to users

The 2016 Speech Industry Implementation Awards

These companies prove speech technology's value to organizations and end users

The 2015 State of the Speech Technology Industry

In our first State of the Speech Technology Industry issue, we reveal the latest trends and developments in eight market categories.

AT&T and IBM: Which Watson Works for You?

Both companies are committed to reshaping the future of speech-enabled interactions.
Posted 10 Feb 2014 - Spring 2014 - by The Editors of Speech Technology