Speech Technology Magazine

 

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The Editors of Speech Technology



Articles By The Editors of Speech Technology

What Made AI Mainstream, Part 3: Big Models (Video)

Paco Nathan of O'Reilly Media's R & D Group discusses the role of big models in the commoditization of AI in this clip from SpeechTEK 2018.
Posted 16 Nov 2018 - - by The Editors of Speech Technology

What Made AI Mainstream, Part 2: Big Compute (Video)

Paco Nathan of O'Reilly Media's R & D Group discusses the role of big compute in the commodification of AI in this clip from SpeechTEK 2018.
Posted 09 Nov 2018 - - by The Editors of Speech Technology

What Made AI Mainstream, Part 1: Big Data (Video)

Paco Nathan of O'Reilly Media's R & D Group discusses the role of big data in the commoditization of AI in this clip from SpeechTEK 2018.
Posted 02 Nov 2018 - - by The Editors of Speech Technology

How the Millennial Workforce is Changing Customer Care (Video)

Convergys VP, Market & Product Strategy Allyson Boudousquie discusses the impact of a rising millennial workforce on CX in this clip from SpeechTEK 2018.
Posted 26 Oct 2018 - - by The Editors of Speech Technology

Three Keys to Handling Complex Interactions (Video)

Convergys VP, Market & Product Strategy Allyson Boudousquie explains the essential elements of ominchannel interactions present and future in this clip from SpeechTEK 2018.
Posted 19 Oct 2018 - - by The Editors of Speech Technology

Why Are Conversational Interfaces So Difficult to Build? (Video)

Artificial Solutions CEO Andy Peart discusses the complexities of building conversational interfaces that effectively map language in this clip from SpeechTEK 2018.
Posted 12 Oct 2018 - - by The Editors of Speech Technology

The Downside of Directed Dialogue NLU (Video)

Omilia's Quinn Agen discusses the value of context and memory in delivering human-like interactions in self-service contact centers in this clip from SpeechTEK 2018.
Posted 05 Oct 2018 - - by The Editors of Speech Technology

When Will Conversational AI Go Mainstream? (Video)

Artificial Solutions CEO Andy Peart plots out a roadmap for mainstream enterprise-level adoption of conversational AI in this clip from SpeechTEK 2018.
Posted 05 Oct 2018 - - by The Editors of Speech Technology

Best Practices for Active Listening in ASR (Video)

SpeakEasy AI CEO Frank Schneider offers essential tips on using AI and active listening to enhance automatic speech recognition in this clip from SpeechTEK 2018.
Posted 28 Sep 2018 - - by The Editors of Speech Technology

How Intelligent Agents Leverage NLU, Intents, and Entities (Video)

Ulster University Professor Michael McTear discusses how contemporary natural language-based intelligent agents use intents and entities rather than traditional parse trees in this clip from SpeechTEK 2018.
Posted 14 Sep 2018 - - by The Editors of Speech Technology

Guidelines for Designing Chatbots (Video)

Ulster University Professor Michael McTear identifies key resources for chatbot design best practices as well as tools and frameworks for building voice-user interfaces in this clip from SpeechTEK 2018.
Posted 07 Sep 2018 - - by The Editors of Speech Technology

How Users Interact with Different Types of Intelligent Agents (Video)

Ulster University Professor Michael McTear discusses how interactions differ with different intelligent agents, from one-shot dialogue to system-directed dialogue and mixed-initiative in this clip from his presentation at SpeechTech 2018.
Posted 31 Aug 2018 - - by The Editors of Speech Technology

Video: The Downside of Directed Dialogue NLU

Omilia's Nikos Kolivas discusses the value of context and memory in delivering human-like interactions in self-service contact centers in this clip from SpeechTEK 2018.
Posted 24 Aug 2018 - - by The Editors of Speech Technology

The Three Types of Intelligent Agents (Video)

Ulster University Professor Michael McTear breaks down the intelligent agent field in terms of type, technology, and functionality in this clip from SpeechTEK 2018.
Posted 24 Aug 2018 - - by The Editors of Speech Technology

How Conversational Self-Service Improves the Contact Center Experience (Video)

Omilia's Quinn Agen discusses the way an an end-to-end conversational approach in machine-to-human interaction helps deliver satisfying contact center experiences in this clip from SpeechTEK 2018.
Posted 17 Aug 2018 - - by The Editors of Speech Technology

How Machine Learning and AI Can Enhance Virtual Agent Training (Video)

USAA's Brett Knight discusses how USAA has used machine learning and AI in virtual agent training at the enterpise level in this clip from SpeechTEK 2018.
Posted 10 Aug 2018 - - by The Editors of Speech Technology

Why Customers Prefer Conversational Self-Service (Video)

Omilia's Quinn Agen discusses the advantages of taking a conversational approach in automated contact center customer care in this clip from SpeechTEK 2018.
Posted 03 Aug 2018 - - by The Editors of Speech Technology

How to Assemble a Conversational Development Team for Virtual Agents (Video)

USAA's Brett Knight describes all the players enterprises should assemble when planning conversational development for virtual agents in this clip from SpeechTEK 2018.
Posted 27 Jul 2018 - - by The Editors of Speech Technology

Video: How to Train Virtual Agents to Recognize Customer Needs

USAA's Brett Knight explains how to train virtual agents to anticipate customer needs more effectively in this clip from SpeechTEK 2018.
Posted 20 Jul 2018 - - by The Editors of Speech Technology

Video: Rules-Based Chatbot Design, Part 2: Visual Representation and Support

Aspect's Andreas Volmer discusses the value of visually representing conversational flow logic in chatbot design, and explores the advantages of a language-based approach over a statistically based approach in this clip from SpeechTEK 2018.
Posted 13 Jul 2018 - - by The Editors of Speech Technology

Video: Rules-Based Chatbot Design, Part 1: Syntactical and Semantical Analysis

Aspect's Andreas Volmer discusses key components of a rules-based approach to chatbot design based on a robust language model in Part 1 of this two-part series from SpeechTEK 2018.
Posted 06 Jul 2018 - - by The Editors of Speech Technology

Video: How Amazon Connect Leverages AI in the Contact Center

Amazon Connect General Manager Pasquale DeMaio demos Amazon Connect AI-driven Lex chatbot in this clip from his keynote at SpeechTEK 2018.
Posted 06 Jul 2018 - - by The Editors of Speech Technology

Video: How Do You Build Engaging Contact Center Experiences?

AWS Head of Product, Language Tech Vikram Anzabhagan outlines 4 essential strategies for leveraging technology to make contact center interactions more personal, conversational, agile, and engaging in this clip from his SpeechTEK 2018 keynote.
Posted 29 Jun 2018 - - by The Editors of Speech Technology

Video: How Hardware Advances Have Transformed NLP

O'Reilly Media's Paco Nathan discusses the explosive growth in CPUs and GPUs that have opened new vistas for natural-language processing applications and rendered old approaches obsolete in this clip from his SpeechTEK 2018 keynote.
Posted 22 Jun 2018 - - by The Editors of Speech Technology

Video: What Can NLP Do for Your Converted Text?

Paco Nathan of O'Reilly Media's R & D Group discusses the benefits of natural-language processing (NLP) when working with text converted from video in this clip from his SpeechTEK 2018 keynote.
Posted 15 Jun 2018 - - by The Editors of Speech Technology

Video: How to Improve UX and User Rating for Your Alexa Skill

Witlingo Product Manager Navya Nayaki Yelloji discusses the successful product development and QA strategy Witlingo created for its Motley Fool Alexa Skill in this presentation from SpeechTEK 2018.
Posted 08 Jun 2018 - - by The Editors of Speech Technology

Philips Voice Technology Helps Law Firm Dismiss Frustration

Attorneys and other employees handle dictations more efficiently using Philips Pocket Memo and SpeechExec

Marketers Are Unprepared for Voice Search

Voice search is becoming more popular, but too many marketers aren't considering it

The 2016 Speech Industry Star Performers

Speech solutions are reaching new heights thanks to our Star Performers

The 2016 Speech Industry Luminaries

These four visionaries are behind technologies that raise the industry's profile, and its value to users

The 2016 Speech Industry Implementation Awards

These companies prove speech technology's value to organizations and end users

The 2015 State of the Speech Technology Industry

In our first State of the Speech Technology Industry issue, we reveal the latest trends and developments in eight market categories.

AT&T and IBM: Which Watson Works for You?

Both companies are committed to reshaping the future of speech-enabled interactions.
Posted 10 Feb 2014 - Spring 2014 - by The Editors of Speech Technology