Speech Technology Magazine


Biographical Information

Paul Korzeniowski

Paul Korzeniowski is a freelance writer based in Sudbury, Mass., who specializes in technology issues. He can be reached at paulkorzen@aol.com.

Articles By Paul Korzeniowski

Speech Compliance Branches Out from the Contact Center into the Enterprise

As industry regulations increase in number, corporations look to speech to ensure adherence
Posted 01 May 2018 - Spring 2018 Issue - by Paul Korzeniowski

Companies Learn Slowly from IVR Mistakes

Prompts that leave customers screaming rather than satisfied are still too common
Posted 10 Nov 2017 - Winter 2017 Issue - by Paul Korzeniowski

The Bots Are Coming, and Fast

To improve customer service, enterprises embrace artificial intelligence, and the change ripples through IVR systems
Posted 24 Apr 2017 - Summer 2017 Issue - by Paul Korzeniowski

Avoid the Phone Slam with a Finely Tuned IVR

Tips for regularly testing and tuning speech-enabled systems
Posted 10 Nov 2016 - Winter 2016 Issue - by Paul Korzeniowski

IVRs Get Set for the Omnichannel Challenge

Enterprises are making progress toward getting different channels to fit together, but a lot more work remains
Posted 14 Jun 2016 - Summer 2016 Issue - by Paul Korzeniowski

Making the Business Case for Speech Analytics

The technology is working its way into organizations, but deployment challenges remain
Posted 09 Nov 2015 - Winter 2015 Issue - by Paul Korzeniowski