Speech Technology Magazine


Biographical Information

Coreen Bailor

Articles By Coreen Bailor

Cisco Buys Another Piece of the Contact Center Puzzle

The networking giant's acquisition of Latigent, a provider of contact center business intelligence software, extends the reach of its Customer Contact Business Unit.
Posted 03 Oct 2007 - - by Coreen Bailor

Speech Gets Loud and Clear

Two sessions at SpeechTEK 2007 center on the importance of speech as a self-service enabler and its ability to serve as a gateway to CRM applications.
Posted 01 Oct 2007 - October 2007 - by Coreen Bailor

Avaya Is Set to Go Private

The telecom giant announced June 4 that it is getting scooped up by private equity firms Silver Lake Partners and TPG Capital for about $8.2 billion.
Posted 09 Jul 2007 - July/August 2007 - by Coreen Bailor

Avaya Is Set to Go Private

Two private equity firms rather than a competitor are acquiring the company in a deal valued at about $8.2 billion; analysts see it as positive, but wonder what might have been under a rival.
Posted 06 Jun 2007 - - by Coreen Bailor

Gartner Eyes IVR and EVP Vendors

Gartner in December revealed its "Magic Quadrant for IVR and Enterprise Voice Portals," earmarking Avaya, Genesys Telecommunications Laboratories, Nortel, and Intervoice as leaders of the market.
Posted 30 Jan 2007 - January/February 2007 - by Coreen Bailor