Speech Technology Magazine

 

Biographical Information

Daniel Hong
Lead Analyst
Datamonitor
dhong@datamonitor.com
212-652-5375

Daniel Hong is part of Datamonitor’s technology R&A group where he heads the firm’s global voice business research and consulting practice. As an analyst on the Customer Interaction Team, Daniel analyzes trends, strategies and practices for speech recognition and IVR solutions across CRM, enterprise, desktop, mobile and ubiquitous computing environments. Daniel has authored numerous reports, benchmark studies and articles that examine the issues, trends, opportunities and trajectories of the voice business market. Over the years, he has acted as an advisor and consultant to Fortune 500 companies. He has also written many industry white papers on speech self-service and routing, process optimization, open-standards and enterprise IP solutions.

Articles By Daniel Hong

Trendspotting

Pimp my IVR through personalization.
Posted 10 Jan 2010 - January/February 2010 - by Daniel Hong

Trendspotting

Google has another voice.
Posted 27 Aug 2009 - September 2009 - by Daniel Hong , Ryan Joe

Trendspotting

Is the Promise of Outbound IVR All Talk?
Posted 01 Jun 2009 - June 2009 - by Daniel Hong

Industry Dashboard

The Half Empty and the Half Full
Posted 01 Nov 2008 - November/December 2008 - by Daniel Hong

Industry Dashboard

Spotlight on Outbound IVR
Posted 22 Aug 2008 - September 2008 - by Daniel Hong , Aphrodite Brinsmead

Industry Dashboard

IVR's Role in the Changing Contact Center
Posted 01 Jun 2008 - June 2008 - by Daniel Hong

Industry Dashboard: Datamonitor

Only nine global speech recognition deals were announced between August and October. (Network-based speech deals accounted for almost 80 percent of deals, while the remainder was PC-based.) So far, there have been 77 publicly announced customer wins in the speech recognition market in 2006. In 2005, there were 159 publicly announced wins. This means between now and the end of the year there has to be 82 announced wins for speech to equal that of 2005, which is highly unlikely.
Posted 09 Nov 2006 - November/December 2006 - by Daniel Hong

Industry Dashboard: Datamonitor

Over the past five months, (April to August) there has not been strong activity in terms of publicly announced customer wins in the global speech recognition market. The number of publicly announced speech recognition deals grew from 34 during the first three months of 2006 to reach a total of 69 deals year-to-date for 2006. Network-based speech deals continue to account for the majority of customer wins and revenue, as seen in the technology quadrant of the Industry Dashboard.
Posted 12 Sep 2006 - September/October 2006 - by Daniel Hong

Industry Dashboard: Datamonitor

Momentum continues to build in the speech industry. The number of publicly announced speech recognition deals grew from 15 in the January/February timeframe to reach a total of 34 deals year-to-date for 2006.
Posted 08 May 2006 - May/June 2006 - by Daniel Hong

Industry Dashboard: Datamonitor

The first two months in 2006 certainly started off on a strong note for speech recognition. There were 15 publicly announced customer wins across the globe, uptake in the entertainment, media and leisure vertical and some interesting, non-traditional deployments. Not surprisingly, the majority of the wins were network-based speech deals. PC and embedded speech, together, accounted for 20 percent of deals as seen in the technology quadrant in the Industry Dashboard. …
Posted 01 Mar 2006 - March/April 2006 - by Daniel Hong

Industry Dashboard: Datamonitor

This is the first of several studies that Datamonitor will be contributing to Speech Technology Magazine in 2006. These studies, called the Industry Dashboard series, provide insight into the uptake of speech recognition technology across various market segments in the industry. As industry analysts, it is prudent that we constantly track customer wins in order to align our information with the latest trajectory of the industry, identify new trends and provide accurate uptodate market sizing data.…
Posted 01 Jan 2006 - January/February 2006 - by Daniel Hong

Creating Demand for Outsourced Voice Services

Voice business outsourcing is a developing market with huge potential. As the wider voice market grows, standardized applications and new entrants to the space are creating a dynamic and responsive sector whose appeal transcends verticals.
Posted 30 Apr 1997 - April/May 1997 - by Daniel Hong