David Myron is the editorial director for Speech Technology and CRM magazines. David is responsible for the general direction and day-to-day editorial operations of CRM magazine, its Web site, and its weekly email newsletter. An award-winning writer, David returned to CRM magazine in January 2005 from Primedia, where he covered Generation X trends for American Demographics magazine and developed and launched Demographics Alert, the magazine's weekly email newsletter, targeting marketers, C-level executives, and university professors. Previously David served as a senior editor of CRM magazine, writing call center and customer service features, case studies, and news analysis stories for the magazine, and news stories for destinationCRM.com. He spearheaded several new initiatives at the magazine, including CRM's first annual Service Leader and Service Elite awards issue. David originally joined CRM magazine from Ziff Davis, where as a senior editor he wrote CRM and wireless feature and news stories for PC Magazine's The IT Insider Series, a subscription service for IT executives that provided newsletters, conferences, and gated Web sites. He also served as the founding editor of Small Business Solutions Provider, a monthly supplement inside of Small Business Computing magazine, and as the founding online editor of the Small Business Computing and Home Office Computing Web sites. David was the small-business editor at CMP Media's VARBusiness magazine, where he won an APEX award for feature writing for the article "How E-Savvy Are You?"
David has shared his industry expertise with other business publications. His articles have appeared in CMP's Computer Reseller News, Forbes SIP, Line56.com, and Ziff Davis's Channel Zone. He is the coauthor of the research report "CRM Market Forecast: 2002-2003" (Primedia, 2002) and coauthor of the book Application Service Providing: The Ultimate Guide to Hiring Rather than Buying Applications (SCN Education, 2000). David shares his industry knowledge with reporters from notable publications, including the Wall Street Journal, who have interviewed him as an expert in customer relationships. He received a BA in print journalism from Hofstra University.