Speech Technology Magazine

Biographical Information

David Myron
Editorial Director
Speech Technology Magazine
dmyron@destinationcrm.com

David Myron is the editorial director for Speech Technology and CRM magazines. David is responsible for the general direction and day-to-day editorial operations of  CRM magazine, its Web site, and its weekly email newsletter. An award-winning writer, David returned to CRM magazine in January 2005 from Primedia, where he covered Generation X trends for American Demographics magazine and developed and launched Demographics Alert, the magazine's weekly email newsletter, targeting marketers, C-level executives, and university professors. Previously David served as a senior editor of CRM magazine, writing call center and customer service features, case studies, and news analysis stories for the magazine, and news stories for destinationCRM.com. He spearheaded several new initiatives at the magazine, including CRM's first annual Service Leader and Service Elite awards issue. David originally joined CRM magazine from Ziff Davis, where as a senior editor he wrote CRM and wireless feature and news stories for PC Magazine's The IT Insider Series, a subscription service for IT executives that provided newsletters, conferences, and gated Web sites. He also served as the founding editor of Small Business Solutions Provider, a monthly supplement inside of Small Business Computing magazine, and as the founding online editor of the Small Business Computing and Home Office Computing Web sites. David was the small-business editor at CMP Media's VARBusiness magazine, where he won an APEX award for feature writing for the article "How E-Savvy Are You?"

David has shared his industry expertise with other business publications. His articles have appeared in CMP's Computer Reseller News, Forbes SIP, Line56.com, and Ziff Davis's Channel Zone. He is the coauthor of the research report "CRM Market Forecast: 2002-2003" (Primedia, 2002) and coauthor of the book Application Service Providing: The Ultimate Guide to Hiring Rather than Buying Applications (SCN Education, 2000). David shares his industry knowledge with reporters from notable publications, including the Wall Street Journal, who have interviewed him as an expert in customer relationships. He received a BA in print journalism from Hofstra University.

Articles By David Myron

Speech Technology’s Decade of Evolution

Has the technology improved during the past 10 years? Absolutely. Has it evolved enough? That's debatable.
Posted 10 Nov 2016 - Winter 2016 Issue Issue - by David Myron

A Decade of Speech Technology Maturation

The industry has come a long way since our annual Speech Industry Awards debuted
Posted 01 Aug 2016 - Fall 2016 Issue Issue - by David Myron

Design Inclusive Speech Systems

Speech and voice systems need to do more than enable transactions; they need to provide a satisfying experience for customers of all kinds.
Posted 09 Nov 2015 - Winter 2015 Issue Issue - by David Myron

Put Customers First When Designing Mobile Apps

Don't ignore your customers or they'll ignore you.
Posted 01 Jan 2012 - January/February 2012 Issue - by David Myron

Voice and the Mobile Consumer

A SpeechTEK West 2007 keynote speaker offers three major trends to watch: speech as a service, voice plus visual, and find and transact capabilities.
Posted 23 Feb 2007 - - by David Myron

Some Positive Press

Here's an interesting turn of events: Despite the recent negative press on speech technology, Newsday, a daily newspaper serving more than 2 million readers on Long Island, NY, countered with a fairly positive piece on the industry. What's more, the story, "If You Prefer Humans, Press 0," by Tania Padgett, (October 19, 2006), even dedicated a significant amount of attention to Paul English, founder of gethuman.com. It behooves those in the industry to welcome English and learn from him, as he's splashing some much-needed water on the industry's face.
Posted 09 Nov 2006 - November/December 2006 Issue - by David Myron

Delivering On Its Promise

It probably shouldn't surprise me that on the day that Information Today Inc. acquired Speech Technology Magazine and its related products I was interacting with a speech-enabled interactive voice response (IVR) system. I was confirming an order with 1-800-flowers.com to buy a gourmet food basket for the family of a friend and colleague who recently lost a devoted father and husband. Because of the sensitive nature of this purchase, I wanted it to be treated with the care, sensitivity, and assurances that I thought only a human could provide. I've had plenty of good experiences with speech-enabled IVR systems, especially recently, but the importance of this purchase and the relative newness of the technology concerned me.
Posted 12 Sep 2006 - September/October 2006 Issue - by David Myron