Speech Technology Magazine

 

Biographical Information

Eric Felipe-Barkin



Articles By Eric Felipe-Barkin

World of Fully Human Robots Still Pretty Far Off: Thoughts from SpeechTEK's Final Day

Not everything needs to—or should—sound like a human.
Posted 21 Aug 2013 - - by Eric Felipe-Barkin

On SpeechTek's First Day, Cross-Channel Integration Is King

Sixty-five percent of contact centers are handling traffic over at least six channels.
Posted 20 Aug 2013 - - by Eric Felipe-Barkin

The Intelligent System: Thoughts From Day Two of SpeechTek 2013

Mobile devices are now expected to "know" their users.
Posted 20 Aug 2013 - - by Eric Felipe-Barkin

Tips for a Successful Voice Biometrics Deployment

From vendor selection to customer outreach, organizations must prepare for the various implementation stages.
Posted 01 Nov 2011 - November/December 2011 - by Eric Felipe-Barkin

How to Know When Your Speech System Is Too Old

Customer dissatisfaction is the first indication, as the IVR begins to cost more to maintain than to replace
Posted 01 Sep 2011 - September/October 2011 - by Eric Felipe-Barkin

Mobile Speech Promises Glittering Prizes and Serious Challenges

SpeechTEK 2011 keynote panel explores why mobility is a game changer for the speech industry
Posted 01 Sep 2011 - September/October 2011 - by Eric Felipe-Barkin

Views from SpeechTEK 2011: Smartphones Set to Revolutionize Self-Service

Explosive growth in this market is also seen in developing world. Is owning a mobile device now "a human right"?
Posted 10 Aug 2011 - - by Eric Felipe-Barkin

SpeechTEK 2011 Theme: We're Drowning in Data

The state of speech analytics takes center stage at annual conference.
Posted 09 Aug 2011 - - by Eric Felipe-Barkin

Mobile Speech Promises Glittering Prizes But Also Serious Challenges

Keynote panel at SpeechTEK 2011 explores smartphone frontier.
Posted 09 Aug 2011 - - by Eric Felipe-Barkin

SendMe Does a High Five(9) Over IVR Savings

Strong growth prompted the mobile content provider to find a new vendor for a ‘rip-and-replace' system
Posted 01 Mar 2011 - March/April 2011 - by Eric Felipe-Barkin

In the Future Everything Will Be Modular—Or at Least VoiceXML

VoiceXML 3.0 looks to solve everything you didn't like about VoiceXML 2.0.
Posted 01 Nov 2009 - November/December 2009 - by Eric Felipe-Barkin

Furnishing Callers with a Better Experience

IKEA's German unit installs an IVR to reduce call times.
Posted 01 Nov 2009 - November/December 2009 - by Eric Felipe-Barkin

Panel Shows How to Run Speech Solutions in Lean Times

Two vendors explain how to squeeze a dime from a speech solution.
Posted 01 Oct 2009 - October 2009 - by Eric Felipe-Barkin

Panel Dishes on the Advantages of Hosted, Managed, and SaaSed Speech

Four high-level executives from top hosted speech firms talk about what makes sense in hosting.
Posted 01 Oct 2009 - October 2009 - by Eric Felipe-Barkin

Speech Poised to Dominate the Mobile Market

Analyst Bill Meisel and designer Philip Hunter look to the future of speech in the mobile space and beyond.
Posted 01 Oct 2009 - October 2009 - by Eric Felipe-Barkin

Going Steady

How to get your vendor relationship off on the right foot.
Posted 01 Oct 2009 - October 2009 - by Eric Felipe-Barkin

Avaya (Finally) Closes Deal for Nortel Assets

After entering into an agreement to purchase the Enterprise Solutions businesses of Nortel Networks, Avaya finally seals the deal.
Posted 01 Oct 2009 - - by Eric Felipe-Barkin

Virgin Airlines Goes for Second Helping of TuVox

Virgin America signs a new deal with IVR provider TuVox that will last until 2012.
Posted 01 Sep 2009 - - by Eric Felipe-Barkin

Nuance Under Antitrust Investigation

The U.S. Justice Department has confirmed that it is looking into Nuance's acquisition of Philips Speech Recognition.
Posted 27 Aug 2009 - September 2009 - by Eric Felipe-Barkin

Avaya Seeks to Buy Nortel's Assets

The two firms have entered into an agreement for Avaya to buy Nortel's Enterprise Solutions business for $475 million.
Posted 27 Aug 2009 - September 2009 - by Eric Felipe-Barkin

KM Supplier Looks to Gain in IVR Space

eGain Communications has launched an interactive voice response system, signaling its entry into the voice self-service market.
Posted 27 Aug 2009 - September 2009 - by Eric Felipe-Barkin

The Advantages of Hosted, Managed, and SaaS’d Speech

Four high-level executives from top hosted speech firms talk about what makes sense in hosting at SpeechTEK 2009.
Posted 26 Aug 2009 - - by Eric Felipe-Barkin

Speech Poised to Dominate Mobile Market

Analyst Bill Meisel and designer Philip Hunter look to the future of speech in the mobile space and beyond.
Posted 25 Aug 2009 - - by Eric Felipe-Barkin

Running Your Speech Solutions Clean in Lean Times

Two vendors explain how to squeeze a dime from a speech solution at SpeechTEK 09.
Posted 24 Aug 2009 - - by Eric Felipe-Barkin

CT ADE 11 Coming to an IVR Near You, Says SyntellectListen to this article in TTS, powered by Loquendo

Syntellect announces the 11th version of CT ADE with simultaneous price reductions on its current offering.
Posted 13 Aug 2009 - - by Eric Felipe-Barkin

Nuance Narrows its Third Quarter LossesListen to this article in TTS, powered by Loquendo

According to postings this week, Nuance Communications has drastically reduced its $10 million Q3 from 2008.
Posted 11 Aug 2009 - - by Eric Felipe-Barkin

SpinVox Looks to Portugal, Brazil, and Italy with APIListen to this article in TTS, powered by Loquendo

SpinVox makes a play for Portuguese- and Italian-speaking markets with new language support for its API.
Posted 06 Aug 2009 - - by Eric Felipe-Barkin

Ipadio Selects SpinVox to Power Android AppListen to this article in TTS, powered by Loquendo

Audio-to-Web provider Ipadia has partnered with SpinVox to add speech recognition to its offering.
Posted 30 Jul 2009 - - by Eric Felipe-Barkin

SVOX Looks to Brazil for Ripe, Untapped Revenue StreamsListen to this article in TTS, powered by Loquendo

Amid the worst global recession in years, the Zurich-based embedded speech provider offers Brazilian Portuguese speakers speech output across its products.
Posted 28 Jul 2009 - - by Eric Felipe-Barkin

Nortel Looking to Sell Enterprise Business to AvayaListen to this article in TTS, powered by Loquendo

Avaya's $475 million bid for Nortel's Enterprise Solutions businesses awaits court approval.
Posted 21 Jul 2009 - - by Eric Felipe-Barkin

UPDATED: Nuance Comes Under Government ScrutinyListen to this article in TTS, powered by Loquendo

Justice Department confirms an antitrust investigation into Nuance's acquisition of Philips Speech Recognition.
Posted 17 Jul 2009 - - by Eric Felipe-Barkin

Nuance Comes Under Government ScrutinyListen to this article in TTS, powered by Loquendo

Justice Department confirms an antitrust investigation into Nuance's acquisition of Philips Speech Recognition
Posted 14 Jul 2009 - - by Eric Felipe-Barkin

Mobile Speech Set to Grow During the Next Five Years

Datamonitor predicts a positive outlook for speech in the mobile space.
Posted 14 Jul 2009 - July/August 2009 - by Eric Felipe-Barkin

Gaining Insight over a Global Network

Speech analytics helps EarthLink better manage outsourced operations.
Posted 14 Jul 2009 - July/August 2009 - by Eric Felipe-Barkin

The Quest for the Gold Foil Stamp

Patents: the ever-changing pitfalls, dangers, and opportunities of intellectual property.
Posted 14 Jul 2009 - July/August 2009 - by Eric Felipe-Barkin

Bookshare Teams Up with Code Factory to Help Visually ImpairedListen to this article in TTS, powered by Loquendo

Code Factory agrees to help Bookshare get its library on mobile devices.
Posted 10 Jul 2009 - - by Eric Felipe-Barkin

Forrester Heralds Nuance, TellMe, Genesys, Avaya, and Cisco as IVR ChampsListen to this article in TTS, powered by Loquendo

Two new Forrester Wave reports rank IVR/voice portal players.
Posted 24 Jun 2009 - - by Eric Felipe-Barkin

EGain Looks to Make Its Mark in the IVR BusinessListen to this article in TTS, powered by Loquendo

The company launches its new self-service IVR platform, eGain IVR.
Posted 23 Jun 2009 - - by Eric Felipe-Barkin

SpinVox Makes Play for Latin America with 12 New Rollouts

The voicemail-to-text provider announces an international partnership with Telefónica.
Posted 18 Jun 2009 - - by Eric Felipe-Barkin

VoiceTrust Looks to iPhone for Revenues, Mindshare

The Munich-based voice biometrics provider has released an iPhone app with the intention of drawing business-to-business customers.
Posted 16 Jun 2009 - - by Eric Felipe-Barkin

Philadelphia Taxpayers Get Relief with IVR

NEC Unified Solutions deploys two customized IVRs for the Philadelphia Revenue Department and the Board of Revision of Taxes.
Posted 11 Jun 2009 - - by Eric Felipe-Barkin

IBM’s Sametime to be First Passenger Aboard Genesys’ UC Connect Initiative

Sametime will be integrated with the Genesys Customer Interaction Management solution.
Posted 10 Jun 2009 - - by Eric Felipe-Barkin

Envision Seeks Greater Reach For Speech Analytics

With the release of InteractionIQ, Envision banks on a new pricing scheme.
Posted 03 Jun 2009 - - by Eric Felipe-Barkin

Nuance Is the Talk of the Town for New York’s Subway System

Nuance will be teaming up with New York City's MTA to launch a speech-enabled version of Trip Planner Voice.
Posted 01 Jun 2009 - - by Eric Felipe-Barkin

Voters Decide in Favor of an IVR

Voter registration and complaint systems were a hit during the 2008 national elections.
Posted 01 Jun 2009 - June 2009 - by Eric Felipe-Barkin

The Big Strike or Fool's Gold?

The truth about the rush in the mobile applications market and the perils of easy money.
Posted 01 Jun 2009 - June 2009 - by Eric Felipe-Barkin

Tellme Upgrades Are in the Clouds and Beyond

The Microsoft subsidiary updates its voice platform as it nears the two-year anniversary of its acquisition.
Posted 01 Jun 2009 - June 2009 - by Eric Felipe-Barkin

What's in a Name?

Kindle takes on the president, with not-so-good results.
Posted 01 Jun 2009 - June 2009 - by Eric Felipe-Barkin

SVOX to Support TTS and ASR on Latest Version of MS Auto

Microsoft Auto 4.0 will be compatible with SVOX's Speech Output and Automated Speech Recognition solutions.
Posted 29 May 2009 - - by Eric Felipe-Barkin

Communications Firms Get Unified: Voxeo Acquires Imified

Voxeo acquires Imified in a bid to expand its reach in the self-service market.
Posted 27 May 2009 - - by Eric Felipe-Barkin

Mobile Speech Set to Grow Over The Next Five Years, Says DatamonitorListen to this article in TTS, powered by Loquendo

Datamonitor reports on the future of speech in the mobile space.
Posted 20 May 2009 - - by Eric Felipe-Barkin

Ifbyphone Ropes Its First Texas Steed, Network CommunicationsListen to this article in TTS, powered by Loquendo

Ifbyphone announces a new partnership with the Longview, Texas-based mid-market telecommunications provider.
Posted 18 May 2009 - - by Eric Felipe-Barkin

Tellme It Ain’t So: McCue to Leave Speech Recognition Company He Co-FoundedListen to this article in TTS, powered by Loquendo

Zig Serafin will take the helm of the Microsoft speech subsidiary in June.
Posted 14 May 2009 - - by Adam Boretz , Eric Felipe-Barkin

One Multimodal Headset to Rule Them AllListen to this article in TTS, powered by Loquendo

Kopin's new speech-enabled headset promises to remotely control any Bluetooth device with speech recognition from Nuance.
Posted 12 May 2009 - - by Eric Felipe-Barkin

EveryZing Is Turning Up Searches for NBCListen to this article in TTS, powered by Loquendo

EveryZing signs an $8.25 million deal with NBC and other partners to make video feeds searchable.
Posted 11 May 2009 - - by Eric Felipe-Barkin

What’s that in the Clouds? Microsoft! And TellMe, Too!Listen to this article in TTS, powered by Loquendo

Microsoft and TellMe make a bid for hosted speech with new innovations.
Posted 05 May 2009 - - by Eric Felipe-Barkin

Google Moves on Voicemail-to-Text Market

The release of Google Voice brings the search engine giant into the telephony space.
Posted 01 May 2009 - May 2009 - by Eric Felipe-Barkin

Romancing the Caller [and the Customer]

Eliciting the best response in a directed dialogue
Posted 01 May 2009 - May 2009 - by Eric Felipe-Barkin

3 Points Scores Extra Points with M5Listen to this article in TTS, powered by Loquendo

The small business provider is claiming an uptick in sales using VoIP technology-provider M5's solutions.
Posted 30 Apr 2009 - - by Eric Felipe-Barkin

Sensory Releases a New SDK for the Apple iPhone.Listen to this article in TTS, powered by Loquendo

iPhone apps to get onboard ASR from Sensory and its partners.
Posted 28 Apr 2009 - - by Eric Felipe-Barkin

SpinVox Keeps the Roll Outs Rolling Down UnderListen to this article in TTS, powered by Loquendo

Optus, Australia's second largest carrier, will soon be offering SpinVox to its customers.
Posted 22 Apr 2009 - - by Eric Felipe-Barkin

Ifbyphone SIPs from the Font of Lower PricesListen to this article in TTS, powered by Loquendo

The company promises carriers more for less with a new sales model.
Posted 20 Apr 2009 - - by Eric Felipe-Barkin

Wall Street Clears a Place at the Table for Rosetta StoneListen to this article in TTS, powered by Loquendo

The language learning firm goes public with a new listing on the NYSE.
Posted 16 Apr 2009 - - by Eric Felipe-Barkin

Vangard Hits the Floors with New Shaw Industries PartnershipListen to this article in TTS, powered by Loquendo

The enterprise voice solutions provider announces that it will be providing its MVP solution to Shaw Industries.
Posted 14 Apr 2009 - - by Eric Felipe-Barkin

Who Mobile Cares? MetroPCS and Nuance DoListen to this article in TTS, powered by Loquendo

Nuance will be providing MetroPCS with its on-device self-service solution.
Posted 08 Apr 2009 - - by Eric Felipe-Barkin

SpinVox Huddles Up with IBM to Tackle Enterprise UCListen to this article in TTS, powered by Loquendo

SpinVox will be joining IBM's Software-as-a-Service Specialty program.
Posted 07 Apr 2009 - - by Eric Felipe-Barkin

Analyze This, with TelStratListen to this article in TTS, powered by Loquendo

TelStrat launches a speech analytics component for its call center solution.
Posted 02 Apr 2009 - - by Eric Felipe-Barkin

But Is It Natural?

Make it clear for callers to know what to say when given an open-ended prompt.
Posted 02 Apr 2009 - March/April 2009 - by Eric Felipe-Barkin

IVR on the Air at Dubai Airport

Traffic volume mandates an automated system for flight information.
Posted 02 Apr 2009 - March/April 2009 - by Eric Felipe-Barkin

Voice Search Will Challenge Contact Centers

More viable mobile Web services will likely lead to an increase in contact center traffic, Voice Search 2009 panelists predict.
Posted 02 Apr 2009 - March/April 2009 - by Eric Felipe-Barkin

Yahoo Looks to Mobile to Increase Its Share of Searches

The search engine provider hints at a move to mobile search.
Posted 02 Apr 2009 - March/April 2009 - by Eric Felipe-Barkin

Utopy Technology Given the P.T.O. Stamp of ApprovalListen to this article in TTS, powered by Loquendo

Utopy is granted a patent to underlying SpeechMiner technology.
Posted 30 Mar 2009 - - by Eric Felipe-Barkin

Cc:Voice Looks to Lock in More Customers with New Compliance RegulationsListen to this article in TTS, powered by Loquendo

CallCopy addresses MIPAA compliance issues with new update.
Posted 26 Mar 2009 - - by Eric Felipe-Barkin

IP Call Recorder 1.5—Bigger, Badder, and a Lot More SelectiveListen to this article in TTS, powered by Loquendo

Newfound Communications promises greater control and targeted recording with its new version of IP Call Recorder.
Posted 24 Mar 2009 - - by Eric Felipe-Barkin

SVOX to Break Ground on New Digs in UlmListen to this article in TTS, powered by Loquendo

In an effort to get close to its partners, SVOX opens a new office in Germany.
Posted 19 Mar 2009 - - by Eric Felipe-Barkin

Hold the Phone: It’s Google Voice and It’s FreeListen to this article in TTS, powered by Loquendo

Google Voice's voicemail-to-text offering may prove a challenge to just about every phone company.
Posted 16 Mar 2009 - - by Eric Felipe-Barkin

Make Mine a Large with Extra Speech TechnologyListen to this article in TTS, powered by Loquendo

800 PBX launches new IVR solution aimed at automating local pizzerias.
Posted 12 Mar 2009 - - by Eric Felipe-Barkin

AT&T Gets a New Voice in Windows for 2009Listen to this article in TTS, powered by Loquendo

Wizzard releases version 4.2 of AT&T Natural Voices Text to Speech.
Posted 10 Mar 2009 - - by Eric Felipe-Barkin

Voice Search Technology Fills the Future of Contact Centers with ChallengesListen to this article in TTS, powered by Loquendo

Speech experts debate the future of contact centers as Voice Search 2009 draws to a close.
Posted 05 Mar 2009 - - by Eric Felipe-Barkin

Yahoo Looks to Mobile to Increase Its Share of Internet SearchesListen to this article in TTS, powered by Loquendo

The company turns to mobile and voice search to reinvigorate its standing in the search engine arena.
Posted 04 Mar 2009 - - by Eric Felipe-Barkin

Opening Keynote at Voice Search 2009 Looks to Future of TechnologyListen to this article in TTS, powered by Loquendo

The future of voice search technology is discussed and debated by industry experts at Voice Search 2009.
Posted 03 Mar 2009 - - by Eric Felipe-Barkin

Market for Speech Analytics Still Growing, Says VerintListen to this article in TTS, powered by Loquendo

Despite the troubled economy, interest in analytics is significant and increasing as companies look to ramp up customer service.
Posted 26 Feb 2009 - - by Eric Felipe-Barkin

SpinVox Postures Itself to Take on Nuance World WideListen to this article in TTS, powered by Loquendo

An extended deal with Telstra solidifies the company's position in Australia.
Posted 24 Feb 2009 - - by Eric Felipe-Barkin

Nuance and Uncle Sam Unleash the Dragon on U.S. Military BasesListen to this article in TTS, powered by Loquendo

The U.S. Army looks to Nuance for medical transcription services at home and abroad.
Posted 18 Feb 2009 - - by Eric Felipe-Barkin

Nuance Unveils Voice Control 2.0Listen to this article in TTS, powered by Loquendo

Nuance Promises Bigger, Faster, Better, More with the Release of NCV2
Posted 11 Feb 2009 - - by Eric Felipe-Barkin

Trio of Tech Firms Go Natural with a More Human InterfaceListen to this article in TTS, powered by Loquendo

Three tech firms team up to build a lifelike, natural language-based digital assistant.
Posted 09 Feb 2009 - - by Eric Felipe-Barkin

2009: A Nail in the Road for Automotive Speech?

The rough economy could place in-car system sales in jeopardy.
Posted 06 Feb 2009 - January/February 2009 - by Eric Felipe-Barkin

AAA Suggests No Safety Benefit in Hands-Free

An Auto Club study shows hands-free devices are just as dangerous as handsets.
Posted 06 Feb 2009 - January/February 2009 - by Eric Felipe-Barkin

2009: What the New Year Will Bring

A slow economy sends mixed messages to the speech industry.
Posted 06 Feb 2009 - January/February 2009 - by Eric Felipe-Barkin

They’re Coming to AmericaListen to this article in TTS, powered by Loquendo

SpinVox opens NYC office, sets sights on a bigger slice of American market.
Posted 05 Feb 2009 - - by Eric Felipe-Barkin

Voxeo Pumps Up VoiceObjects with Release of Version 7.4Listen to this article in TTS, powered by Loquendo

Recently, VoiceObjects announced the release of VoiceObjects 7.4, the latest version of the 7.0 suite that first launched in the spring of 2007.
Posted 29 Jan 2009 - - by Eric Felipe-Barkin

Web Talk on the FlyListen to this article in TTS, powered by Loquendo

VoiceCorp's new webReader server-site solution speech-enables Web sites and blogs.
Posted 27 Jan 2009 - - by Eric Felipe-Barkin

Eureka! Finds a New PartnerListen to this article in TTS, powered by Loquendo

VAR to resell CallMiner solution as part of a package with other contact center technologies from Verint.
Posted 22 Jan 2009 - - by Eric Felipe-Barkin

Nexidia Bags MSNBC in Video Search DealListen to this article in TTS, powered by Loquendo

Major TV network will use speech technologies to render its video content searchable.
Posted 20 Jan 2009 - - by Eric Felipe-Barkin

Vianix Gets the Year Off to a New SPARTListen to this article in TTS, powered by Loquendo

New offering remolds MASC audio compression technology into an ASR heavyweight.
Posted 14 Jan 2009 - - by Eric Felipe-Barkin

Nexidia Gets in Microsoft’s Video Feedback LoopListen to this article in TTS, powered by Loquendo

The company's search technologies will aggregate the software giant's massive storehouse of customer feedback.
Posted 13 Jan 2009 - - by Eric Felipe-Barkin

ATX Brings Telematics to Toyota

New luxury car offering for Lexus features a voice interface.
Posted 09 Jan 2009 - - by Eric Felipe-Barkin

New Apps Let Users Talk to Potential Clients or CelebsListen to this article in TTS, powered by Loquendo

Knowledgeshift releases interactive mobile applications using IVR technology from Ifbyphone.
Posted 05 Jan 2009 - - by Eric Felipe-Barkin

Softbank’s Rising Sun Shines on NuanceListen to this article in TTS, powered by Loquendo

Nuance powers the speech recognition capabilities of BB Softservice's Speeek application for the iPhone.
Posted 30 Dec 2008 - - by Eric Felipe-Barkin

Dictaphone Turns 100

Nuance Communications marks the centennial of its leading dictation brand.
Posted 22 Dec 2008 - January/February 2009 - by Eric Felipe-Barkin

How the West Was Won, by PerSayListen to this article in TTS, powered by Loquendo

West Interactive partners with voice security firm to add hosted voice biometrics to its outsourced solutions set.
Posted 18 Dec 2008 - - by Eric Felipe-Barkin

SpinVox Sends the Homily Home

Anglican church's vicar uses voice-to-text solution to transmit sermons to those not at Sunday services.
Posted 15 Dec 2008 - - by Eric Felipe-Barkin

Kirusa Launches a More Affordable Voice SMS ServiceListen to this article in TTS, powered by Loquendo

Company incorporates Dialogic's Vision VX VoiceXML Server into its Voice SMS service.
Posted 11 Dec 2008 - - by Eric Felipe-Barkin

Radiologists Get Down to Smooth Talkin’ With Brit SpeakListen to this article in TTS, powered by Loquendo

Radiology solutions provider Brit Systems announced the release of a stand-alone dictation, transcription, report distribution, and optional voice recognition solution.
Posted 05 Dec 2008 - - by Eric Felipe-Barkin

iPhone Home, Hands FreeListen to this article in TTS, powered by Loquendo

Melodis today released Voice Dialer, a freeware application that eliminates the need to scroll through a long list of names, addresses, and phone numbers to make a call.
Posted 04 Dec 2008 - - by Eric Felipe-Barkin

Dial West for Emergency ServicesListen to this article in TTS, powered by Loquendo

A proposed acquisition by West will expand the contact center power into the 9-1-1 emergency services segment.
Posted 06 Nov 2008 - - by Eric Felipe-Barkin