Speech Technology Magazine


Biographical Information

Jean Thilmany

Articles By Jean Thilmany

Georgia Tourism Voicemails Transcribed to Emails

A custom voicemail-to-email app allows tourism centers to respond quickly to voicemails left after hours and during busy times
Posted 24 Apr 2017 - Summer 2017 Issue - by Jean Thilmany

Dragon Medical One Dictates Big Savings for Edward-Elmhurst Health

The healthcare provider cuts costs and time requirements with the speech recognition solution
Posted 03 Apr 2017 - Spring 2017 Issue - by Jean Thilmany

AI Anna Delivers Fashionable Interactions for JustFab Callers

Interactions' conversational virtual assistant improves the online fashion retailer's call containment by 35 percent
Posted 10 Nov 2016 - Winter 2016 Issue - by Jean Thilmany

VocalVision and Junior Blind Help Visually Impaired Agents Go to Work

Software that reads aloud graphical images—as well as numbers and text—brings visually impaired agents into the contact center
Posted 15 Feb 2016 - Spring 2016 Issue - by Jean Thilmany