Speech Technology Magazine


Biographical Information

Jean Thilmany

Articles By Jean Thilmany

Broadw.ai: Buying Broadway Tickets Out Loud

Broadw.ai had the Broadway marketing and sales experience to know that theatergoers would find a digital ticketing agent appealing, but it needed a partner to develop its AI-based answer engine
Posted 01 Apr 2019 - Winter 2019 Issue - by Jean Thilmany

Toys that Talk to Kids

Toymakers are increasingly incorporating speech technology into their dinosaurs, robots, unicorns, and the like
Posted 17 Dec 2018 - Fall 2018 Issue - by Jean Thilmany

NWEA: Speech Recognition Technology Evaluates Out-Loud Reading for Students

The NWEA sought a way to streamline oral evaluations to save school districts time and money while still ensuring students are on track.
Posted 22 Oct 2018 - Summer 2018 Issue - by Jean Thilmany

Microsoft Set to Bring Alexa into the Business World

Two Seattle-area tech giants, Microsoft and Amazon, are joining forces to integrate their digital personal assistants.
Posted 01 Oct 2018 - Summer 2018 Issue - by Jean Thilmany

Bluegreen Vacations: Using Speech Analytics to Improve Customer Experience

When its customer service call volume had unexplained spikes, the resort vendor turned to CallMiner for answers.
Posted 21 May 2018 - Spring 2018 Issue - by Jean Thilmany

Georgia Tourism Voicemails Transcribed to Emails

A custom voicemail-to-email app allows tourism centers to respond quickly to voicemails left after hours and during busy times
Posted 24 Apr 2017 - Summer 2017 Issue - by Jean Thilmany

Dragon Medical One Dictates Big Savings for Edward-Elmhurst Health

The healthcare provider cuts costs and time requirements with the speech recognition solution
Posted 03 Apr 2017 - Spring 2017 Issue - by Jean Thilmany

AI Anna Delivers Fashionable Interactions for JustFab Callers

Interactions' conversational virtual assistant improves the online fashion retailer's call containment by 35 percent
Posted 10 Nov 2016 - Winter 2016 Issue - by Jean Thilmany

VocalVision and Junior Blind Help Visually Impaired Agents Go to Work

Software that reads aloud graphical images—as well as numbers and text—brings visually impaired agents into the contact center
Posted 15 Feb 2016 - Spring 2016 Issue - by Jean Thilmany