Speech Technology Magazine


Biographical Information

Jessica Davies

Articles By Jessica Davies

Sleeping Easy with Web and Phone Integration

Travelodge multiplies occupancy rates with 24/7 phone bookings.
Posted 09 Nov 2006 - November/December 2006 - by Jessica Davies

Raging Against the Machine

Customer frustrations with automated phone systems abound, but easy-to-use systems that provide customers with the option to speak with live reps can help build loyalty and enhance the brand.>
Posted 08 Aug 2006 - - by Jessica Davies