Speech Technology Magazine


Biographical Information

Jo Ann Parris

Articles By Jo Ann Parris

Security on Demand

Making voice authentication better for everyone involved.
Posted 01 Jul 2010 - July/August 2010 - by Jo Ann Parris

Is Your Self-Service Millennial-Friendly?

The new generation requires a new form of personalization.
Posted 10 Jan 2010 - January/February 2010 - by Jo Ann Parris

Using Speech for Postcall Notes

Benefits include improved customer and agent satisfaction and lower average call handle time.
Posted 01 Nov 2008 - November/December 2008 - by Jo Ann Parris

How to Deliver a Successful Multichannel Customer Experience

Factors to consider in placing automation in the right place for customers.
Posted 15 Jul 2008 - July/August 2008 - by Jo Ann Parris

Solving the Mystery of Poor Customer Experiences

A data-driven approach works best to analyze the customer experience.
Posted 01 Apr 2008 - April 2008 - by Jo Ann Parris