Speech Technology Magazine


Biographical Information

Julie Knudson

Articles By Julie Knudson

Engaging Younger Audiences with Voice: New Opportunities to Connect with a Younger Demographic

Younger consumers—those 18 to 24 years old—are helping to drive adoption of voice technology, yet a study by PwC shows their use of it remains low. What does this mean for companies in the speech sector, and where can inroads be made?
Posted 06 Jun 2018 - - by Julie Knudson

Self-Service and Assisted Service: Putting It All Together

The customer experience gets a boost when service systems work as one
Posted 04 Jun 2018 - Spring 2018 Issue - by Julie Knudson

Bringing IVR to the Mobile Environment

As consumers go mobile, can interactive voice response platforms follow?
Posted 10 Nov 2017 - Winter 2017 Issue - by Julie Knudson

ReadSpeaker Expands Learning Options at York Technical College

With text-to-speech, the school's students learn how they want
Posted 17 Feb 2017 - Spring 2017 Issue - by Julie Knudson