Speech Technology Magazine

Biographical Information

Leonard Klie
Senior News Editor, Speech Technology and CRM magazines
lklie@infotoday.com
212-251-0608 x 110

Len is responsible for assigning and editing content for Speech Technology and CRM magazines and their related Web sites, eNewsletters, and other materials. He writes at least one feature and Deployments story and compiles the FTI section in each issue of the magazine and contributes to daily news coverage and blog postings on the Web site. 

Len got his start in journalism 20 years ago. Various reporting, photography, and editing roles at several weekly newspapers in the New York metropolitan area preceded his switch to trade publishing. He has served as the managing editor at publications covering foodservice and recreational activities for U.S. military and government entities, and at college campuses around the country. Immediately prior to joining the Speech Technology staff in November 2006, he served as managing editor at Food Logistics magazine, covering the warehousing and transportation of food and related products in the retail supermarket and foodservice industry.   

An award-winning writer and editor, Len is a graduate of Marist College in Poughkeepsie, N.Y., where he earned a bachelor's degree in communications, with a concentration in journalism. He also has minors in Spanish and history.

Articles By Leonard Klie

Smart Home Technology Faces Adoption Challenges

Of those who own smart home systems, roughly a third use voice functionality, a ReportLinker survey found.
Posted 18 May 2017 - - by Leonard Klie

Overheard Underheard

Under-the-radar speech news
Posted 24 Apr 2017 - Summer 2017 Issue - by Leonard Klie

If Speech Will Help, Bring It On!

The companies bold enough to deploy speech technologies to combat fraud have seen tremendous results.
Posted 24 Apr 2017 - Summer 2017 Issue - by Leonard Klie

Market Spotlight: Advertising Has More Draw When Speech Is Included

Voice technologies are hard at work ensuring advertisers that their messages are getting out
Posted 17 Feb 2017 - Spring 2017 Issue - by Leonard Klie

OVERHEARD UNDERHEARD

Under-the-radar speech news
Posted 17 Feb 2017 - Spring 2017 Issue - by Leonard Klie

IBM Eyes Speech to Spot Mental Maladies

IBM Research predicts that in five years, patterns in speech and writing analyzed by cognitive systems will provide clinicians tell-tale signs of early-stage mental and neurological conditions
Posted 17 Feb 2017 - Spring 2017 Issue - by Leonard Klie

Digital Assistants to Bring in $623 Billion by 2020

Digital assistants are expected to generate $7.9 billion in revenue this year, but that amount is expected to balloon to $623 billion by 2020, says an industry expert
Posted 10 Nov 2016 - Winter 2016 Issue - by Leonard Klie

Nuance Adds Deep Learning to Dragon

Nuance Communications has begun leveraging its work with Nuance Deep Learning technology in the latest version of its suite of Dragon professional productivity solutions for PCs and Macs.
Posted 10 Nov 2016 - Winter 2016 Issue - by Leonard Klie

Market Spotlight: Speech Technology Eases the Pain of Electronic Healthcare Records

Healthcare organizations today are being pulled in many directions as they try to provide higher quality care while at the same time reducing costs and maintaining regulatory compliance.
Posted 10 Nov 2016 - Winter 2016 Issue - by Leonard Klie

Overheard/Underheard: Kenmore Unveils the Alfie App

The voice-controlled intelligent shopper can help you find the right product at the best price
Posted 10 Nov 2016 - Winter 2016 Issue - by Leonard Klie

Samsung Acquires Virtual Assistant Viv

Samsung moves further into voice-enabled, natural language interfaces for developers.
Posted 06 Oct 2016 - - by Leonard Klie

Google's DeepMind Develops an Entirely New Approach to TTS

The revolutionary WaveNet technology creates sound waves to generate audio that is more natural sounding than traditional TTS, the company says.
Posted 12 Sep 2016 - - by Leonard Klie

NICE Introduces Engage 6.5

The latest release of NICE's recording platform provides deeper business insights across channels, including chat and Skype for Business. (Featured on SmartCustomerService.com.)
Posted 08 Jul 2016 - - by Leonard Klie

Cyara Launches Virtual Agent

The new solution can test how efficiently contact center agents interact with desktop systems and apps. (Featured on SmartCustomerService.com.)
Posted 04 May 2016 - - by Leonard Klie

Verint Acquires Contact Solutions

The deal extends Verint's Actionable Intelligence vision with real-time, contextual self-service software. (Featured on SmartCustomerService.com.)
Posted 22 Feb 2016 - - by Leonard Klie

BBC Pilots Automatic Translation Tool

Technology automatically converts news scripts to other languages and speaks them aloud with text-to-speech synthesis.
Posted 21 Dec 2015 - - by Leonard Klie

The Art and Science of Error Handling

A conversation with an IVR is still a conversation, and the same rules have to be applied. A Q&A with Google's Nandini Stocker.
Posted 09 Nov 2015 - Winter 2015 Issue - by Leonard Klie

eBay Finds a NICE Way to Save

NICE Systems' Interaction Analytics helps eBay dramatically cut average handling times
Posted 09 Nov 2015 - Winter 2015 Issue - by Leonard Klie

Enacomm and VoiceVault Provide Voice e-Signature Solution

Voice biometric identity verification allows organizations to eliminate ink-based signatures for authentication.
Posted 26 Oct 2015 - - by Leonard Klie

W3C's Voice Browser Working Group to Disband

The World Wide Web Consortium's subgroup created the VoiceXML standard, but sees interest shifting away from IVRs to smartphone apps.
Posted 29 Sep 2015 - - by Leonard Klie

Speech Industry Sees a Flurry of Patent Activity

More than 21,000 patents have been granted in the United States since 2000, a report from iRunway finds.
Posted 14 Sep 2015 - - by Leonard Klie

Speech Will Be a Main Interface for Mobile Devices by 2020, Tractica Predicts

Tractica expects speech recognition to achieve 82 percent penetration in smartphones, tablets, and wearables in five years.
Posted 26 Aug 2015 - - by Leonard Klie

[24]7 Adds Deep Neural Networks to IVR

Microsoft's DNN technology brings greater speech recognition accuracy to the [24]7 Customer Engagement Platform.
Posted 14 Aug 2015 - - by Leonard Klie

Sensory Adds Deep Learning to TrulyHandsfree Platform

New speech extraction techniques in TrulyHandsfree 4.0 allow spoken commands to cut through real-world noise.
Posted 06 Aug 2015 - - by Leonard Klie

Wells Fargo to Pilot SpeechPro’s Face and Voice Biometrics

The banking firm is rolling out SpeechPro's VoiceKey OnePass technology to its mobile business customers.
Posted 29 Jul 2015 - - by Leonard Klie

USAA and Nuance Create a Financial Virtual Assistant

The Savings Coach's virtual assistant and gaming features prove successful with first-time savers.
Posted 24 Jul 2015 - - by Leonard Klie

Verint Releases Identity Authentication Solution

Solution leverages speech biometrics, speech analytics, and other technologies to separate customers from fraudsters.
Posted 14 Jul 2015 - - by Leonard Klie

MindMeld, Sense.ly Partner on Virtual Nurse App

Users can use voice to describe conditions and connect with the proper information or personnel for diagnosis and treatment.
Posted 30 Jun 2015 - - by Leonard Klie

CallMiner Introduces Eureka Fall 2015

The latest iteration of CallMiner's interaction analytics solution increases speed to intelligence.
Posted 17 Jun 2015 - - by Leonard Klie

Call Center Recording Market Sees Tremendous Growth

The market is predicted to grow from $1.05 billion currently to $1.6 billion by 2020.
Posted 12 Jun 2015 - - by Leonard Klie

VoiceBase Teams up with Genband to Offer Embedded Solutions with On-Demand Speech Analytics

Automatic transcription, keyword detection, and call scoring power a new breed of voice applications.
Posted 18 May 2015 - - by Leonard Klie

Sensory Releases TrulyNatural Deep Neural Net Speech Recognition

Jibo has signed on as the first TrulyNatural customer.
Posted 11 May 2015 - - by Leonard Klie

Speech Technology Speeds Police Response

Philips's dictation and transcription technology helps a Minnesota police force increase efficiency and reduce costs
Posted 08 May 2015 - Summer 2015 Issue - by Leonard Klie

Natural Language Processing Strives to Meet Star Trek Standard

Systems are not yet fully conversational, but they're on their way
Posted 08 May 2015 - Summer 2015 Issue - by Leonard Klie

CallMiner Adds SpeechPro Voice Biometrics to Eureka Apps

SpeechPro's technology can separate speakers in call center recordings. (Featured on DestinationCRM.com.)
Posted 04 May 2015 - - by Leonard Klie

Dictionary.com Unveils Voice App for Apple Watch

Voice-activated definitions are available with a flick of the wrist.
Posted 28 Apr 2015 - - by Leonard Klie

Convergys Analytics and Nexidia Announce Partnership

Convergys Analytics partners with Nexidia to expand speech analytics capabilities.
Posted 14 Apr 2015 - - by Leonard Klie

Microsoft Adds More Speech Capabilities to Skype Translator

New languages, vocal warnings, and control options round out Phase 2 of Skype Translate.
Posted 09 Apr 2015 - - by Leonard Klie

Verbatim-VR Launches Error-Free Voice Recognition

New shared correction and knowledgebase technology helps improve speech recognition accuracy.
Posted 07 Apr 2015 - - by Leonard Klie

NICE Releases IVR Journey Analytics

IVR Journey Analytics presents a visual map of everything that happens within IVR interactions.
Posted 27 Mar 2015 - - by Leonard Klie

Honeywell Tests Voice Recognition in Plane Cockpits

Pilots will be able to use voice to perform some routine commands.
Posted 20 Feb 2015 - - by Leonard Klie

LinguaSys Launches Natural Language User Interface Server

With LinguaSys' new NLUI Server, developers can create natural language conversational interfaces in more than 20 languages.
Posted 11 Feb 2015 - - by Leonard Klie

Nexidia Brings Neural Phonetic Speech Analytics to Audio Discovery

Enhancements provide visual data analysis and improved tools for review and workflow for the legal market.
Posted 02 Feb 2015 - - by Leonard Klie

Aspect to Offer SpeechPro's VoiceKey on Its Innovation Exchange

SpeechPro's VoiceKey voice biometric solution selected for Aspect's new software marketplace for customer engagement solutions.
Posted 29 Jan 2015 - - by Leonard Klie

Jibo Names New CEO, Raises $25 Million

Former Nuance executive Steve Chambers takes on the role of CEO as founder Cynthia Breazeal becomes chief scientist.
Posted 21 Jan 2015 - - by Leonard Klie

EasyAsk Releases Voice Shopper

New EasyAsk Voice Shopper lets customers query e-commerce sites with their voices.
Posted 16 Jan 2015 - - by Leonard Klie

Sensory Expands Market for TrulyHandsfree Speech

Intel is just one of the firms to implement the voice trigger and speaker verification technology.
Posted 08 Jan 2015 - - by Leonard Klie

Alorica Acquires West's Agent Services Businesses

The $275 million deal expands Alorica's capabilities, service offerings, and delivery options. (Originally appeared on DestinationCRM.com)
Posted 08 Jan 2015 - - by Leonard Klie

Skype Translator Emerges in Preview Version

Microsoft yesterday released a limited version of its real-time, speech-enabled translator.
Posted 16 Dec 2014 - - by Leonard Klie

NoteSwift Takes Medical Dictation to the Next Level

NoteSwift takes dictated speech and integrates it directly into doctors' electronic health records.
Posted 09 Dec 2014 - - by Leonard Klie

TCN Launches Platform 3 VocalVision

VocalVision is optimized for the JAWS screen reader to enable visually impaired call center agents.
Posted 02 Dec 2014 - - by Leonard Klie

Amazon's Echo Is a New Voice-Controlled Device

The Echo speaker doubles as a speech-enabled personal assistant.
Posted 14 Nov 2014 - - by Leonard Klie

Genesys Helps Michigan Put Kids First

Call center technology assures timely access to child support and other services for parents in need.
Posted 10 Nov 2014 - Winter 2014 - by Leonard Klie

HTML5 Is Live

The programming language will become the platform of choice for designing and deploying multimodal applications.
Posted 10 Nov 2014 - Winter 2014 - by Leonard Klie

Li Creative Technologies Enters the Voice Biometrics Arena

The company's solution boasts nearly 100 percent accuracy.
Posted 11 Sep 2014 - - by Leonard Klie

On SpeechTEK's Third Day, Hollywood Challenges the Industry

Pop culture has been both a help and a hindrance to the perception of the speech industry, panelists contend.
Posted 21 Aug 2014 - - by Leonard Klie

On SpeechTEK's Second Day, the Future Is on Display

Conference speakers bring light to technologies that are no longer science fiction.
Posted 20 Aug 2014 - - by Leonard Klie

SpeechTEK Speakers Call for Conversational Technologies

Speech will always come up short until it can engage in two-way dialogues, panelists point out.
Posted 19 Aug 2014 - - by Leonard Klie

Domino’s Adds Voice Ordering to Mobile Apps

Domino's new virtual assistant is based on Nuance's Nina Mobile technology.
Posted 16 Jun 2014 - - by Leonard Klie

Speech Is Helping to Identify Concussions

Waveform Communications is developing a speech recognition product that compares how people produce vowel sounds to zero in on brain injuries.
Posted 02 Jun 2014 - - by Leonard Klie

County Jails Unlock the Secret to Fewer Calls

Stanislaus County Sheriff's Department turns to Telerus to deliver information about inmates.
Posted 01 May 2014 - Summer 2014 - by Leonard Klie

Speech Is Set to Dominate the Wearables Market

A voice interface opens a world of possibilities for wearable devices.
Posted 01 May 2014 - Summer 2014 - by Leonard Klie

SpeechTrans Updates SpeechTrans Ultimate for Windows 8.1

SpeechTrans Ultimate for Windows 8.1 offers real-time speech-to-speech translation, dictation, and instant messaging on Facebook, Google Talk, Yahoo!, and AIM.
Posted 17 Apr 2014 - - by Leonard Klie

Vonjour Releases Virtual Voicemail Dashboard

Vonjour.com releases virtual voicemail dashboard to provide businesses a central hub to communicate with customers.
Posted 07 Apr 2014 - - by Leonard Klie

VoiceVault Releases the ViGo Development Platform

ViGo is a development platform for mobile voice security applications.
Posted 25 Mar 2014 - - by Leonard Klie

Honeywell Releases New Version of VoiceCatalyst

Vocollect VoiceCatalyst 2.1 makes it easier to implement voice picking in the warehouse.
Posted 17 Mar 2014 - - by Leonard Klie

AppTek Releases Omnifluent Mobile Speech Translation Apps

Bidirectional apps provide real-time speech and text translation on iOS devices.
Posted 10 Feb 2014 - - by Leonard Klie

Nautilus Puts Speech Analytics to Work

CallMiner Eureka is the right fit for the home exercise brand.
Posted 10 Feb 2014 - Spring 2014 - by Leonard Klie

IBM's Watson Brings Cognitive Computing to Customer Engagement

While the technology is still new, early developments are piquing interest in its future potential.
Posted 10 Feb 2014 - Spring 2014 - by Leonard Klie

Intel Is Working on a Smart, Voice-Enabled Headset

Intel's "Jarvis" is a smart, wearable personal assistant that doesn't need an Internet connection.
Posted 04 Feb 2014 - - by Leonard Klie

Voice Stress Analysis Technology Is Replacing Polygraphs

CVSA boasts more than 95 percent accuracy and lower cost of operation than polygraphs.
Posted 28 Jan 2014 - - by Leonard Klie

Genesys Further Ventures into the Cloud with Ventriloquist Acquisition

The Ventriloquist acquisition strengthens Genesys' capabilities to personalize proactive customer interactions.
Posted 21 Jan 2014 - - by Leonard Klie

Jabra Releases BIZ 2300 Headset Purpose-Built for the Contact Center

Jabra's new BIZ 2300 headsets offer improved speech recognition, durability and comfort for contact center environments.
Posted 21 Jan 2014 - - by Leonard Klie

RingPlus Launches In-Call Mobile Voice Apps

Several of the speech-enabled apps available now include real-time transcription, recording, and translation.
Posted 10 Jan 2014 - - by Leonard Klie

Expect Labs Launches MindMeld Intelligent Conversation Assistant

MindMeld listens to conversations and finds related information before users have to search for it.
Posted 17 Dec 2013 - - by Leonard Klie

Frost & Sullivan Finds Integration of Biometrics in Consumer Electronics a Fast-Emerging Trend

Frost & Sulivan predicts that fingerprint recognition will remain the leading biometric technology, but voice is also expected to grow.
Posted 10 Dec 2013 - - by Leonard Klie

The Global Voice Recognition Market to Grow at a CAGR of 22 Percent Through 2016

Analyst firm TechNavio predicts voice biometrics to dominate the market growth opportunities.
Posted 03 Dec 2013 - - by Leonard Klie

Overheard Underheard

Posted 15 Nov 2013 - Winter 2013 - by Leonard Klie

Amcom Speech Recognition Answers a College's Call

Middlesex County College benefits from a voice-based call attendant solution.
Posted 15 Nov 2013 - Winter 2013 - by Leonard Klie

Nuance Adds Speech to Aldebaran's NAO Robots

The NAO robot delivers natural and conversational interactions with Nuance's voice recognition and text-to-speech.
Posted 29 Oct 2013 - - by Leonard Klie

Natural Language Processing Market To Grow Rapidly

MarketsandMarkets predicts the natural language processing market will grow at 21.1 percent annually through 2018.
Posted 15 Oct 2013 - - by Leonard Klie

Nuance Introduces Clinic 360 Suite for Medical Documentation

Clinic 360 integrates speech recognition and transcription to drive improved medical workflows.
Posted 07 Oct 2013 - - by Leonard Klie

Transcription Outsourcing Releases Free Dictation App

The company's iPhone app is free to use; customers pay per minute of transcription time.
Posted 30 Sep 2013 - - by Leonard Klie

Business Booms for Voice-Over Talent

A movie has sparked interest in voice-overs for everything from TV commercials to wedding videos.
Posted 24 Sep 2013 - - by Leonard Klie

Demand Favors Hosted IP Telephony and Unified Communications

Frost & Sullivan research finds improving technologies and evolving business models expand customer choices.
Posted 17 Sep 2013 - - by Leonard Klie

BT, Truphone Partner on Mobile Recording Solution

The new app will allow U.S. financial services firms to record calls and text messages for federal regulatory compliance.
Posted 09 Sep 2013 - - by Leonard Klie

Overheard Underheard

Posted 12 Aug 2013 - Fall 2013 - by Leonard Klie

Phantom Data Services Releases Voice Scrambler

The real-time audio processing app features voice changer, pitch shifter, voice scrambler, and descrambler.
Posted 05 Aug 2013 - - by Leonard Klie

Fonetic and ASC Telekom Partner on Solution for Banks

New solution fosters compliance with government regulations around the world for recording and analysis of transaction records.
Posted 08 Jul 2013 - - by Leonard Klie

AAA Urges Drivers to Stop Using Speech

New research finds hands-free does not mean distraction-free.
Posted 14 Jun 2013 - - by Leonard Klie

Space Flights Bring Speech Technology Home

IEEE experts explore space technology advancements' impact on consumer electronics.
Posted 07 Jun 2013 - - by Leonard Klie

Genesys to Acquire SoundBite Communications

Genesys further extends its cloud-based contact center solutions portfolio with proactive collections and payments, mobile marketing, and customer service applications.
Posted 21 May 2013 - - by Leonard Klie

Building a Sound Social Presence

Microblogging enhanced with audio could bring personality to posts.
Posted 10 May 2013 - Summer 2013 - by Leonard Klie

Voice and Email Merge in Skype for Outlook

Microsoft integrates voice and video calling service into its popular email app.
Posted 06 May 2013 - - by Leonard Klie

Toronto Transforms City Services with 311

Canada's largest city improves customer service with updated contact center technologies.
Posted 01 May 2013 - Summer 2013 - by Leonard Klie

Overheard Underheard

Posted 01 May 2013 - Summer 2013 - by Leonard Klie

Research Finds Danger in Voice-Based Texting While Driving

A new study finds drivers are also distracted while using hands-free technologies in the car.
Posted 29 Apr 2013 - - by Leonard Klie

NeoSpeech Turns TTS Over to Amazon Hosting

Developers can now access more reliable TTS Web Services.
Posted 22 Apr 2013 - - by Leonard Klie

Genesys to Acquire Angel

The $110 million deal brings more cloud offerings to Genesys.
Posted 26 Feb 2013 - - by Leonard Klie , Michele Masterson

Sensory Announces TrulyHandsfree Voice Control 3.0

TrulyHandsfree is enhanced with user-defined triggers and passphrases.
Posted 20 Feb 2013 - - by Leonard Klie

Overheard Underheard

Posted 10 Feb 2013 - Spring 2013 - by Leonard Klie

Mobile Technology Solves TV Troubles

Synchronoss' SmartCare IVR gives Mediacom subscribers on-the-go options via their smartphones.
Posted 10 Feb 2013 - Spring 2013 - by Leonard Klie

Speech Finds a Home

Talking to the walls might not mean you're crazy.
Posted 10 Feb 2013 - Spring 2013 - by Leonard Klie

Oracle Buys Acme Packet

The deal adds session border control technology to Oracle's communications offering to speed the deployment of all-IP networks.
Posted 04 Feb 2013 - - by Leonard Klie

Customer Service Metrics That Matter

One-third of companies are missing the mark. Don't let yours be one of them.
Posted 10 Nov 2012 - November/December 2012 - by Leonard Klie

IVR Delivers for a Propane Gas Supplier

AmeriGas sees business improvements with a speech-enabled phone system from Message Technologies Inc.
Posted 10 Nov 2012 - November/December 2012 - by Leonard Klie

IVR Is the Right Prescription for This Pharmacy

TalkRx keeps small, independent stores competitive with retail giants.
Posted 10 Sep 2012 - September/October 2012 - by Leonard Klie

HD Voice: A Crystal-Clear Connection

Wideband audio can make enterprise applications more accurate.
Posted 10 Sep 2012 - September/October 2012 - by Leonard Klie

CereProc Signs on for New UK Education Initiative Using Speech

The U.K. government-sponsored program launches two TTS voices for use in England's education system.
Posted 30 May 2012 - - by Leonard Klie

NICE Debuts First Session Recording Solution Based on SIPREC Protocol

Industry-driven session recording protocol enables standardized, consolidated, and simplified session recording capabilities.
Posted 22 May 2012 - - by Leonard Klie

Sensory Introduces Speaker Verification for Mobile Devices and Consumer Electronics

Speaker verification is designed with a small footprint and low power consumption for integration into all types of devices
Posted 02 May 2012 - - by Leonard Klie

CallCopy Connects for Columbus Team

The NHL's Blue Jackets improve call center staff with intelligent call recording technology.
Posted 01 May 2012 - May/June 2012 - by Leonard Klie

A Small Firm Takes on the Big Smartphone Makers over Voice Patents

Potter Voice Technologies is suing Apple, Microsoft, Google, and others over a patent that covers natural language voice control of a computer.
Posted 26 Apr 2012 - - by Leonard Klie

Avaya Unveils “Collaborative Cloud” Strategy and Solutions

Avaya Collaborative Cloud provides a strategic framework for cloud-based collaboration solutions using Avaya unified communications, contact center, networking and services.
Posted 28 Mar 2012 - - by Leonard Klie

EasyAsk Debuts Mobile Quiri Platform

Corporate mobile app combines voice, search, mobile display, and interactions.
Posted 20 Mar 2012 - - by Leonard Klie

American Customers Have a NICE Flight

Airline improves the customer experience with NICE Systems' SmartCenter suite.
Posted 01 Mar 2012 - March/April 2012 - by Leonard Klie

Aspect Inks a UC Distribution Deal with Dell

Dell Services will deliver Aspect's unified communications solutions for next-generation customer contact centers.
Posted 24 Feb 2012 - - by Leonard Klie

SpeechCycle Awarded Patent for Repeat Caller Process

New patent covers call back disposition and re-evaluation in IVR-based customer care.
Posted 08 Feb 2012 - - by Leonard Klie

Genesys Sets a New Course

Under its new ownership, the company will enhance its core product portfolio and strengthen its offerings in cloud computing, analytics, workforce optimization, process workflow, and social engagement.
Posted 01 Feb 2012 - - by Leonard Klie

New Players Join the Speech Industry

Powerful new players are piquing the interest of analysts.
Posted 01 Jan 2012 - January/February 2012 - by Leonard Klie

Voice Rec Is a Pain Point with Vehicle Navigation Systems

Voice recognition is one of the key areas affecting customer satisfaction with in-car navigation systems.
Posted 01 Jan 2012 - January/February 2012 - by Leonard Klie

New Speech Solutions Treat Smaller Practices

New tools ease small healthcare providers' transition to electronic health records.
Posted 01 Jan 2012 - January/February 2012 - by Leonard Klie

IVR Identifies At-Risk Students

Vocantas IVR helps Avila University reach out to students in danger of transferring or dropping out.
Posted 01 Jan 2012 - January/February 2012 - by Leonard Klie

A Matter of Convenience

A c-store distributor realizes double-digit gains with a voice-driven warehouse application.
Posted 01 Jan 2012 - January/February 2012 - by Leonard Klie

Can Mobile and IVR Coexist?

Customer interaction technologies should support one another, not compete.
Posted 01 Jan 2012 - January/February 2012 - by Leonard Klie

A New Voice Biometric Vendor Emerges

Australia's Auraya launches the ArmorVox voice security application suite.
Posted 09 Dec 2011 - - by Leonard Klie

LumenVox Now Offers TTS

New Speech Engine now features text-to-speech, a completely new functionality for LumenVox
Posted 15 Nov 2011 - - by Leonard Klie

VoiceHub Launches Low-Cost Call Router with Speech Recognition

VoiceHub brings a speech recognition-based phone service to entrepreneurs, mobile workers, and small to medium businesses.
Posted 04 Nov 2011 - - by Leonard Klie

Can Voice Biometrics Hack Computer Security?

Speech technology can protect customer data against small-scale attacks.
Posted 01 Nov 2011 - November/December 2011 - by Leonard Klie

Call Recording Resolves Disputes at Medical Practice

Oaisys Talkument and Tracer help North Scottsdale Family Medicine avert malpractice suits.
Posted 01 Nov 2011 - November/December 2011 - by Leonard Klie

IVR Investment Pays Off for Bank

Australia's Westpac overcomes service issues with a more automated platform.
Posted 01 Nov 2011 - November/December 2011 - by Leonard Klie

Nuance and Vlingo Battle in Court

A federal jury in Boston in early August settled one patent case leveled against Vlingo by Nuance Communications, but the legal battles between the two rival Massachusetts speech companies are far from over.
Posted 01 Nov 2011 - November/December 2011 - by Leonard Klie

Alcatel-Lucent Unveils Mobile Capabilities for Genesys

One piece of Alcatel-Lucent's Enterprise Business Unit, Genesys Telecommunications Labs, received the equivalent of a corporate makeover that places it at the forefront of the mobile revolution.
Posted 01 Nov 2011 - November/December 2011 - by Leonard Klie

Speech Is a Key Component of iPhone 4S

Apple, on October 4, unveiled its iPhone 4S, packed with a host of speech capabilities, including an intelligent assistant that helps users get things done simply by asking.
Posted 01 Nov 2011 - November/December 2011 - by Leonard Klie

Market Spotlight: Retail

NFC as a talking shopping aid.
Posted 01 Nov 2011 - November/December 2011 - by Leonard Klie

Avaya Acquires Speech Analytics Vendor Aurix

Acquisition will enable Avaya to add speech analytics to contact center and unified communications portfolio.
Posted 20 Oct 2011 - - by Leonard Klie

Interactive Intelligence to Launch Cloud-based Communications Trial Program

"Quick Spin" program designed to further reduce risk of migrating to communications-as-a-service.
Posted 17 Oct 2011 - - by Leonard Klie

Nuance Launches Its First Mobile Advantage Apps

The first two apps in the suite are designed to steer customers to mobile smartphone applications.
Posted 13 Sep 2011 - - by Leonard Klie

The Prescription for Speech Delivered at SpeechTEK 2011

In closing keynote, co-chairs Jim Larson and Susan Hura urge attendees to improve IVR systems at all costs
Posted 01 Sep 2011 - September/October 2011 - by Leonard Klie

Nuance Agrees to Acquire Loquendo

Deal is valued at $75.5 million
Posted 01 Sep 2011 - September/October 2011 - by Leonard Klie

Nuance, Ford Collaborate on Speech Understanding and Intent

Pair aims to make voice recognition more intuitive in SYNC in-car telematics system
Posted 01 Sep 2011 - September/October 2011 - by Leonard Klie

Aetna Members Get Answers

The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more
Posted 01 Sep 2011 - September/October 2011 - by Leonard Klie

A Window of Opportunity

Call center software helps Blinds.com boost revenue, cut service calls
Posted 01 Sep 2011 - September/October 2011 - by Leonard Klie

Suite Evolution Drives Contact Centers

Bundling apps improves data management, customer experience
Posted 01 Sep 2011 - September/October 2011 - by Leonard Klie

Alcatel-Lucent Unveils a New Strategy for Genesys

Genesys Mobile Customer Engagement Strategy evolves companies from transactional, service-only apps to mobile customer conversations.
Posted 24 Aug 2011 - - by Leonard Klie

Google to Acquire Motorola

The deal is worth $12.5 billion and brings a hardware manufacturer to the Android platform provider.
Posted 15 Aug 2011 - - by Leonard Klie

Nuance to Acquire Loquendo

The deal is worth $75.5 million and brings together two speech technology leaders.
Posted 15 Aug 2011 - - by Leonard Klie

Writing a Prescription for Speech

Companies need to start thinking about IVRs in a mobile and multimodal context.
Posted 11 Aug 2011 - - by Leonard Klie

Voxeo Announces Prophecy 11 and VoiceObjects 11

Prophecy adds HD audio and IPv6 and fax support while VoiceObjects brings greater scalability and ease of use.
Posted 10 Aug 2011 - - by Leonard Klie

Speech Takes on New Roles

A growing interest in speech as part of a larger solution set is emerging.
Posted 08 Aug 2011 - - by Leonard Klie

Nexidia to Release ESI 9.0

New product suite version includes increased scalability and enhanced performance management capabilities.
Posted 08 Aug 2011 - - by Leonard Klie

Angel Voice-Enables Social Networks

New applications let users post voice files to Facebook and Twitter.
Posted 03 Aug 2011 - - by Leonard Klie

Verint Will Acquire Vovici

The combination will create a comprehensive VoC solution with multichannel analytics, including speech, social media, email, Web chat, and enterprise feedback.
Posted 20 Jul 2011 - - by Leonard Klie

SpeechCycle Awarded Patent for Spoken Language Understanding

New patent deals with error recovery when an utterance can't easily be mapped to a specific path in the call flow.
Posted 12 Jul 2011 - - by Leonard Klie

Microsoft to Acquire Skype for $8.5 Billion

Software giant targets Internet and smartphone markets
Posted 01 Jul 2011 - July/August 2011 - by Leonard Klie

Nokia Turns to Windows Phone Platform

Microsoft, Finnish company team on Windows Phone 7-based global mobile ecosystem
Posted 01 Jul 2011 - July/August 2011 - by Leonard Klie

Hosted Solutions Slash Cost of Ownership

Cloud-based offerings bring substantial savings over on-premises systems
Posted 01 Jul 2011 - July/August 2011 - by Leonard Klie

Nuance Releases New Dragon Version and New Dragon Remote Mic App

Version 11.5 adds new social media sharing capabilities, correction and editing features, and more.
Posted 13 Jun 2011 - - by Leonard Klie

Interactive Intelligence Releases Customer Interaction Center 4.0

Major new release of flagship IP communications software suite adds real-time speech analytics, increased scalability, Web portal access, and private cloud deployment model.
Posted 13 Jun 2011 - - by Leonard Klie

One Call Now Acquires Vontoo

The mass message notification systems supplier acquires a permission-based automated marketing solutions provider.
Posted 09 Jun 2011 - - by Leonard Klie

Nuance Launches Complete Care Multichannel Solutions

Nuance Complete Care engages consumers over the customer contact life cycle with integrated inbound and outbound customer care
Posted 06 Jun 2011 - - by Leonard Klie

Xbox 360 Brings Voice Searches to TV

New offering combines Micrososft's Xbox and Bing technologies to let users request content by voice.
Posted 06 Jun 2011 - - by Leonard Klie

Firms in Europe Aren't Using Analytics Fully

New research from Accenture finds that companies don't take advantage of analytics to help them market to and service customers.
Posted 13 May 2011 - - by Leonard Klie

Microsoft Plans to Acquire Skype

Microsoft hopes the $8.5 billion purchase will give it a greater share of the Internet and smartphone market.
Posted 10 May 2011 - - by Leonard Klie

Verint Unveils Voice of the Customer Analytics Platform

Voice of the Customer Analytics combines all sources of customer interaction data into a single platform.
Posted 03 May 2011 - - by Leonard Klie

ClickFox Reveals Customer Identification Pitfalls During Self-Service

Ten percent of customers can't be identified by automated customer service systems, driving down customer satisfaction.
Posted 02 May 2011 - - by Leonard Klie

SpeechCycle Dedicates Division to Smartphone Customers

The goal is to support leading operating systems, such as Apple's iPhone, Google's Android, and RIM's BlackBerry
Posted 01 May 2011 - May/June 2011 - by Leonard Klie

Call Centers Receive Guidance on Protecting Credit Card Data

PCI Security Standards Council releases document titled "Protecting Telephone-Based Payment Card Data Information Supplement"
Posted 01 May 2011 - May/June 2011 - by Leonard Klie

Mobile: The New Frontier for Voice Security

A Twitter poll shows that 84 percent of consumers contact customer service through their mobile phones, and more than half (53 percent) said that security risks are a main concern when they complete transactions
Posted 01 May 2011 - May/June 2011 - by Leonard Klie

Market Spotlight: Government

Voice R&D responds to homeland security requests
Posted 01 May 2011 - May/June 2011 - by Leonard Klie

Speech Analytics Captures Consumer Sentiment

Technologies blend data from different sources, emotional states, and moments in time
Posted 01 May 2011 - May/June 2011 - by Leonard Klie

IVR Is Good News for Scripps

Media company leverages Pronexus system to standardize subscription services for 14 newspapers
Posted 01 May 2011 - May/June 2011 - by Leonard Klie

Rural Arizona Connects With Residents

Pinal County speeds service and cuts costs by switching from a hosted to an on-premises contact center suite
Posted 01 May 2011 - May/June 2011 - by Leonard Klie

W3C Advances EmotionML

The Multimodal Interaction Working Group has published a last call working draft and preliminary vocabularies standard.
Posted 11 Apr 2011 - - by Leonard Klie

Global Alert Network Launches Hands-Free Service for Drivers

The new app uses GPS and TTS to deliver relevant information when and where the driver needs it.
Posted 08 Apr 2011 - - by Leonard Klie

Verint Releases Audiolog 5 for SMBs

Contact center software enhancements support mobile and multimedia customer interactions.
Posted 04 Apr 2011 - - by Leonard Klie

VoIP Services Market Nears $50 Billion

Business adoption fuels strong growth; industry should reach nearly $75 million by 2015, Infonetics data reveals.
Posted 01 Apr 2011 - - by Leonard Klie

Nuance Takes Natural Language on the Fast Track

New Call Steering Fast Start offering cuts the cost and time to deploy a natural language interface in half.
Posted 30 Mar 2011 - - by Leonard Klie

SpeechCycle Launches SmartCare Mobile

The voice-enabled solution is the first customer care solution developed specifically for the smartphone.
Posted 21 Mar 2011 - - by Leonard Klie

PCI Council Releases Supplemental Guidance for Protecting Telephone-Based Payment Card Data

New resource helps merchants and service providers understand and implement PCI DSS requirements for voice recordings.
Posted 18 Mar 2011 - - by Leonard Klie

SpeechCycle Launches Mobile Division

Customer interaction management solutions vendor creates a new division to meet demand for business-to-consumer smartphone applications.
Posted 10 Mar 2011 - - by Leonard Klie

Call Recording System Identifies Agents by Voice

New system uses speaker recognition to identify agents on call recordings.
Posted 01 Mar 2011 - - by Leonard Klie

Speech Is the True Blue Choice

Nexidia's QuickStart helps BlueCross BlueShield of Tennessee save more than $1 million a year
Posted 01 Mar 2011 - March/April 2011 - by Leonard Klie

What's In A Name?

Personalization means more than being on a first-name basis with customers
Posted 01 Mar 2011 - March/April 2011 - by Leonard Klie

Hotels Should Be Doing More with IVRs

Market Spotlight: Hospitality
Posted 01 Mar 2011 - March/April 2011 - by Leonard Klie

Free Voice-to-Twitter Services Keep Egyptians Connected

Google has created a way for Egyptians to call in their Twitter feeds and have them posted online.
Posted 03 Feb 2011 - - by Leonard Klie

W3C Solicits Comments on Multimodal Architecture

The standards body has published a last-call draft of Multimodal Architecture and Interfaces.
Posted 02 Feb 2011 - - by Leonard Klie

For Full Benefit, Speech Use Has to Be Meaningful

Market Spotlight: Healthcare.
Posted 05 Jan 2011 - January/February 2011 - by Leonard Klie

A Gray Area

Today's seniors can't be left out of VUI design decisions.
Posted 05 Jan 2011 - January/February 2011 - by Leonard Klie

Reducing the Cost of Every Dialogue

An all-in-one IP communications software suite helps Dialogue Marketing consolidate infrastructure.
Posted 05 Jan 2011 - January/February 2011 - by Leonard Klie

Contact Center Recording Systems Market Expected to Grow 55 Percent by 2015Listen to this article in TTS, powered by Loquendo

Pelorus Associates expects the total worldwide market to hit $1.24 billion in five years, up from $800 million today.
Posted 10 Dec 2010 - - by Leonard Klie

RightNow Introduces Voice Experience ManagerListen to this article in TTS, powered by Loquendo

RightNow's new Voice Experience Manager and communications-enabled desktop for Cisco and Avaya deliver highly personalized, branded phone interactions.
Posted 19 Nov 2010 - - by Leonard Klie

VoIP and Voicemail-to-Text Make a Better Network

A broadband voice and data provider sees improved customer service with solutions from Junction Networks and PhoneTag.
Posted 01 Nov 2010 - November/December 2010 - by Leonard Klie

Saving Costs Vs. Saving the Customer

Companies need to balance cost savings with customer service when determining the success of a speech system.
Posted 01 Nov 2010 - November/December 2010 - by Leonard Klie

Standards Hit Speech on the Web and Voice Biometrics

ANSI and W3C capped a busy summer with the release of new recommendations that provide more global reach.
Posted 01 Nov 2010 - November/December 2010 - by Leonard Klie

Market Spotlight: Assistive Technologies for the Disabled

Speech as an enabler has room to grow.
Posted 01 Nov 2010 - November/December 2010 - by Leonard Klie

New App Brings Social Media to Standard Voicemail

TTS and speech recognition combine with traditional voicemail platforms to make for a more interactive messaging experience.
Posted 26 Oct 2010 - - by Leonard Klie

Sensory Releases Truly Handsfree Trigger SDK for iPhone and Android OS

Total hands-free control is now possible for new, popular voice search applications.
Posted 22 Oct 2010 - - by Leonard Klie

Google to Hang Up on Free DAListen to this article in TTS, powered by Loquendo

The search engine giant will end its voice-powered Goog-411 service in mid-November.
Posted 11 Oct 2010 - - by Leonard Klie

FurstPerson Releases Interactive Hiring SimulationListen to this article in TTS, powered by Loquendo

CC Audition Talk & Note helps contact centers meet hiring challenges by using speech to screen job applicants.
Posted 05 Oct 2010 - - by Leonard Klie

Verint Extends Customer Interaction Analytics Portfolio with Sentiment and Text Analytics Software

Customers will benefit from a unified, multichannel view of customer experiences and behaviors.
Posted 29 Sep 2010 - - by Leonard Klie

SpeakerText Creates Interactive Video TranscriptsListen to this article in TTS, powered by Loquendo

New service makes online video social and searchable.
Posted 27 Sep 2010 - - by Leonard Klie

SSML 1.1 Becomes a W3C Recommendation

Speech Synthesis Markup Language (SSML) offers developers a way to control synthetic speech.
Posted 10 Sep 2010 - - by Leonard Klie

Keynoter: Natural Language Processing Has Huge Potential

A university professor calls NLP the wave of the future in speech.
Posted 01 Sep 2010 - September/October 2010 - by Leonard Klie

Microsoft Continues Its Pledge to Speech

Lunchtime panelists stay the course toward speech as the natural user interface.
Posted 01 Sep 2010 - September/October 2010 - by Leonard Klie

Global Market for UC Projected to Reach $16.8 Billion by 2015

A new report predicts continued growth after two years of almost inactivity.
Posted 01 Sep 2010 - September/October 2010 - by Leonard Klie

Market Spotlight: Education

TTS hits the broader student market.
Posted 01 Sep 2010 - September/October 2010 - by Leonard Klie

Speech in the Path of the Storm

Mass-messaging systems help communities prepare for hurricane season.
Posted 01 Sep 2010 - September/October 2010 - by Leonard Klie

Weathering the Storm

A call center solution helps a credit union improve member services, increase reliability, and support future growth.
Posted 01 Sep 2010 - September/October 2010 - by Leonard Klie

ANSI Publishes Voice Biometric Data StandardListen to this article in TTS, powered by Loquendo

The standard lays out the type and format of information that should accompany recordings.
Posted 17 Aug 2010 - - by Leonard Klie

Voxeo Acquires Cloud Communications Startup TelekuListen to this article in TTS, powered by Loquendo

The deal expands Voxeo's voice and text messaging application development environment.
Posted 13 Aug 2010 - - by Leonard Klie

Alelo Has a Busy SummerListen to this article in TTS, powered by Loquendo

The interactive language-learning programs manufacturer wins some prime contracts and launches new programs.
Posted 10 Aug 2010 - - by Leonard Klie

Day 2 Keynoter: Natural Language Processing Has Huge PotentialListen to this article in TTS, powered by Loquendo

Interactive planning, human-robot interaction, medical advising, and interactive data exploration are among the potential use cases.
Posted 03 Aug 2010 - - by Leonard Klie

U.S. Rep. Giffords Adds Speech Technology to Her Web SiteListen to this article in TTS, powered by Loquendo

Audio Eye makes congresswoman's official Web site accessible to the disabled via TTS and video captioning.
Posted 27 Jul 2010 - - by Leonard Klie

West Interactive Acquires TuVoxListen to this article in TTS, powered by Loquendo

The deal increases West's speech applications and professional services expertise.
Posted 22 Jul 2010 - - by Leonard Klie

Avaya Launches Next-Generation Customer Service and Collaboration Applications

Avaya Aura Communications Platform powers new applications and redefines the economics of real-time businesses communications and collaboration.
Posted 20 Jul 2010 - - by Leonard Klie

Speech Tech Names Its Annual Industry Awards Winners

Leading vendors, user companies, and visionaries are honored in fourth-annual awards issue.
Posted 06 Jul 2010 - - by Leonard Klie

Speech Luminary: Dictation Everywhere

Peter Mahoney, senior vice president and general manager of Nuance Communications' Dragon product line.
Posted 01 Jul 2010 - July/August 2010 - by Leonard Klie

Speech Luminary: Powerful Friends

Craig Walker and Vincent Paquet, product managers of Google Voice.
Posted 01 Jul 2010 - July/August 2010 - by Leonard Klie

Speech Luminaries: From Recognition to Understanding

Michael Finke, CEO and founder of M*Modal
Posted 01 Jul 2010 - July/August 2010 - by Leonard Klie

Speech Luminaries: Answering the Call

Torsten Brand, 1963-2010
Posted 01 Jul 2010 - July/August 2010 - by Leonard Klie

Star Performer: Google

Expansion mania hits
Posted 01 Jul 2010 - July/August 2010 - by Leonard Klie

Star Performer: Volt Delta

Speech is the ticket
Posted 01 Jul 2010 - July/August 2010 - by Leonard Klie

Star Performer: Oddcast

Better with baby talk
Posted 01 Jul 2010 - July/August 2010 - by Leonard Klie

Star Performer: BBN Technologies

A multimedia mogul
Posted 01 Jul 2010 - July/August 2010 - by Leonard Klie

A Glimpse of What's to Come

Students develop speech apps as part of a new engineering class at MIT.
Posted 01 Jul 2010 - July/August 2010 - by Leonard Klie

Google Voice Is Now Available to AllListen to this article in TTS, powered by Loquendo

After a year of use by invitation only, Google finally makes its communications platform open to the general public.
Posted 24 Jun 2010 - - by Leonard Klie

Metaswitch Enhances Unified Messaging Portfolio with Voicemail-to-TextListen to this article in TTS, powered by Loquendo

New partnership with Nuance enables a fully integrated, multiscreen, multilingual voicemail experience.
Posted 22 Jun 2010 - - by Leonard Klie

AudioMicro Acquires Audioo, Launches Outrageous New Voicemail Sharing ServiceListen to this article in TTS, powered by Loquendo

The Audioo platform lets users auto-stream, publicly share, and store voicemails from handsets and services like Google Voice.
Posted 25 May 2010 - - by Leonard Klie

Nuance and IBM Team to Advance Next-Generation Natural Language Speech TechnologyListen to this article in TTS, powered by Loquendo

Research collaboration aims to break barriers with conversational and intelligent speech products.
Posted 21 May 2010 - - by Leonard Klie

Interactive Intelligence Enhances Communications-as-a-Service OfferingListen to this article in TTS, powered by Loquendo

Company adds Web portal, workforce management, and agentless dialing applications to more effectively address rapidly growing hosted business.
Posted 18 May 2010 - - by Leonard Klie

Loquendo Lends Its Voice to Virtual Assistant for Government Health Services

María, a new virtual assistant, provides free health information to Andalusian citizens 24/7.
Posted 18 May 2010 - - by Leonard Klie

Survey of 16 Countries Shows a Lack of Cross-Channel Communications

Companies across the globe are facing customer service challenges by not meeting consumer demand for multiple means of contact.
Posted 11 May 2010 - - by Leonard Klie

Smartphones: The New Frontier for Voice BiometricsListen to this article in TTS, powered by Loquendo

Conference speakers tout the technology's potential for making mobile transactions more secure.
Posted 07 May 2010 - - by Leonard Klie

Nuance Introduces Speak & See Suite With Dragon NaturallySpeakingListen to this article in TTS, powered by Loquendo

The solution makes reading, writing, language learning, and interaction with the PC easier.
Posted 03 May 2010 - - by Leonard Klie

Talking Dictionaries

Posted 03 May 2010 - May/June 2010 - by Leonard Klie

Are Consumers More Responsive to Male or Female Voices?

A new survey reveals customer sentiment in advertising messages.
Posted 03 May 2010 - May/June 2010 - by Leonard Klie

Market Spotlight: Travel and Transportation

Speech takes flight among pilots and tower personnel.
Posted 03 May 2010 - May/June 2010 - by Leonard Klie

YouTube Expands Video Transcription Option for All

Businesses can benefit from an expanded audience base.
Posted 03 May 2010 - May/June 2010 - by Leonard Klie

When in Rome...

To successfully launch a speech system in Italy—or any other part of Europe—translations should be done at the local level.
Posted 03 May 2010 - May/June 2010 - by Leonard Klie

Delivering the Intangibles

A call recording and monitoring solution brings out the best in agents and managers.
Posted 03 May 2010 - May/June 2010 - by Leonard Klie

UTOPY Unveils New Solutions to Maximize Customer Satisfaction and RetentionListen to this article in TTS, powered by Loquendo

Built atop UTOPY's speech analytics platform, UTOPY Customer Satisfaction and UTOPY Customer Retention deliver insights into the customer experience.
Posted 28 Apr 2010 - - by Leonard Klie

Newfound Launches Free 48-Port Version of Its Call RecorderListen to this article in TTS, powered by Loquendo

New IP Call Recorder 2.0 is now available for immediate download,
Posted 27 Apr 2010 - - by Leonard Klie

Google Expands Voice Search in Google MapsListen to this article in TTS, powered by Loquendo

Search by Voice comes to Google Maps 4.1 for Windows Mobile and Symbian S60 phones.
Posted 22 Apr 2010 - - by Leonard Klie

New Genesys 8 Software Suite LaunchesListen to this article in TTS, powered by Loquendo

New customer service suite includes all the tools to manage customer conversations across channels and time.
Posted 14 Apr 2010 - - by Leonard Klie

Sangoma NetBorder Call Analyzer 2.0 Now AvailableListen to this article in TTS, powered by Loquendo

New release of Call Progress Analysis engine improves outbound call accuracy and facilitates international deployments.
Posted 13 Apr 2010 - - by Leonard Klie

Angel.com Merges Business Intelligence with IVR TechnologiesListen to this article in TTS, powered by Loquendo

New Caller First Analytics provides call data and application performance reporting to improve customer experiences and business results.
Posted 05 Apr 2010 - - by Leonard Klie

Speech Rec Gets a Boost in Medical JournalListen to this article in TTS, powered by Loquendo

Nuance takes comfort from the support that the technology receives.
Posted 30 Mar 2010 - - by Leonard Klie

UTOPY Announces Three New Powerful SolutionsListen to this article in TTS, powered by Loquendo

First Call Resolution, Handle Time Optimization, and Call Volume Reduction harness the power of UTOPY's speech analytics platform.
Posted 17 Mar 2010 - - by Leonard Klie

Voicemail-to-Text

Posted 08 Mar 2010 - March/April 2010 - by Leonard Klie

Messaging System Passes the Test

In a drill at the University of Pennsylvania, an emergency notification system reaches 53,000 people in less than eight minutes.
Posted 08 Mar 2010 - March/April 2010 - by Leonard Klie

Security in the Cloud

Your data is secure with low-cost hosting options for voice biometrics.
Posted 08 Mar 2010 - March/April 2010 - by Leonard Klie

Is Google's New Phone Sparking a Mobile War?

With its Nexus One 'superphone,' Google looks to take on Apple.
Posted 08 Mar 2010 - March/April 2010 - by Leonard Klie

Market Spotlight: Nonprofits

Low-cost solutions could make a contribution.
Posted 08 Mar 2010 - March/April 2010 - by Leonard Klie

YouTube Expands Video Transcription Option for AllListen to this article in TTS, powered by Loquendo

The move is seen as a shot in the arm for speech technologies.
Posted 05 Mar 2010 - - by Leonard Klie

Avaya Introduces Unified Communications Solutions for HealthcareListen to this article in TTS, powered by Loquendo

New solutions address patient flow, care coordination, and other key challenges for healthcare providers.
Posted 01 Mar 2010 - - by Leonard Klie

Nexidia and HyperQuality Partner for a More Powerful Customer Intelligence SolutionListen to this article in TTS, powered by Loquendo

Technologies and services combined to allow for a deeper analysis of call center interactions.
Posted 29 Jan 2010 - - by Leonard Klie

Yap Sees Gains in Voicemail to TextListen to this article in TTS, powered by Loquendo

The company signs two big clients, demonstrating growing interest among enterprises and carriers.
Posted 22 Jan 2010 - - by Leonard Klie

Adeptra Survey Reveals Banks and Card Issuers Are Investing in Technology to Battle FraudListen to this article in TTS, powered by Loquendo

Banks and card issuers recognize a need to improve fraud reporting and prefer to use direct methods to contact customers.
Posted 12 Jan 2010 - - by Leonard Klie

Call Centers Violate PCI Standards

Ninety-seven percent still retain credit card information in call recordings.
Posted 10 Jan 2010 - January/February 2010 - by Leonard Klie

W3C Tackles Emotion and Multimodality

New working drafts of standards are released by the Multimodal Interaction Working Group.
Posted 10 Jan 2010 - January/February 2010 - by Leonard Klie

Market Spotlight: Telecommunications

Speech is right for directory assistance
Posted 10 Jan 2010 - January/February 2010 - by Leonard Klie

With Hard Work Comes Prosperity

In 2009, speech made the best of a bad economy.
Posted 10 Jan 2010 - January/February 2010 - by Leonard Klie

A Delivery Service Configures Its Way to Savings

Outbound IVR saves Go Configure $70,000 in its first year.
Posted 10 Jan 2010 - January/February 2010 - by Leonard Klie

Google Showcases New Voice-Enabled SmartphoneListen to this article in TTS, powered by Loquendo

The company calls its new NexusOne mobile device a "superphone."
Posted 05 Jan 2010 - - by Leonard Klie

Avaya Completes Nortel AcquisitionListen to this article in TTS, powered by Loquendo

New product roadmap expected within 30 days.
Posted 21 Dec 2009 - - by Leonard Klie

Cbeyond Launches Cloud-Based Virtual ReceptionistListen to this article in TTS, powered by Loquendo

The service offers call answering, call routing, voicemail integration, company directory, and more.
Posted 18 Dec 2009 - - by Leonard Klie

W3C Tackles Emotion and MultimodalityListen to this article in TTS, powered by Loquendo

New working drafts of standards are released by the Multimodal Interaction Working Group.
Posted 11 Dec 2009 - - by Leonard Klie

Speech Is Right for Directory AssistanceListen to this article in TTS, powered by Loquendo

New research finds speech recognition outperforms operators and databases in accuracy and speed.
Posted 01 Dec 2009 - - by Leonard Klie

Interactive Intelligence Releases SIP StationListen to this article in TTS, powered by Loquendo

New communications device offers an affordable, simple alternative to IP desk phones.
Posted 16 Nov 2009 - - by Leonard Klie

Intel Reader Transforms Printed Text to Spoken WordListen to this article in TTS, powered by Loquendo

Intel launches a mobile, speech-enabled handheld device for people with reading or vision problems.
Posted 10 Nov 2009 - - by Leonard Klie

Google Extends Voice Search to ChineseListen to this article in TTS, powered by Loquendo

The company says Mandarin Chinese is the first of many languages to be available.
Posted 03 Nov 2009 - - by Leonard Klie

Federal Judge Approves Voice Technology To Monitor Sex OffendersListen to this article in TTS, powered by Loquendo

U.S. district court validates voice stress analysis as being as reliable as polygraph examinations.
Posted 02 Nov 2009 - - by Leonard Klie

A Matter of Time

An IVR helps electronics retailer Comet dedicate more time to high-value customers who need extra help.
Posted 01 Nov 2009 - November/December 2009 - by Leonard Klie

Speech Declares Its Independence

Warehousing systems evolve to the point where they can act with any kind of hardware, software, vendor, and voice.
Posted 01 Nov 2009 - November/December 2009 - by Leonard Klie

Voxeo Acquires Motorola’s VoiceXML Browser Technology

The deal includes all of Motorola's rights to and interests in the VoxGateway VoiceXML browser.
Posted 01 Nov 2009 - November/December 2009 - by Leonard Klie

Avaya's Nortel Bid Goes Through

As the bidding process ends, Avaya comes out on top with its offer for Nortel's Enterprise Solutions, Government Solutions, and DiamondWare business units
Posted 01 Nov 2009 - November/December 2009 - by Leonard Klie

Preference Low for Voice Channels

Convergys research finds favor growing for online channels over speech-enabled systems.
Posted 01 Nov 2009 - November/December 2009 - by Leonard Klie

Defense Logistics Agency to Test Vangard Voice in Warehouse Operations

DLA awards the speech provider a contract to create a voice prototype solution for its worldwide supply chain.
Posted 30 Oct 2009 - - by Leonard Klie

KLAS-TV Turns to Pronexus to Create Time and Weather IVR SolutionListen to this article in TTS, powered by Loquendo

IVR toolkit VBVoice used to quickly develop self-service application.
Posted 27 Oct 2009 - - by Leonard Klie

New Unified Messaging App Goes Out for BetaListen to this article in TTS, powered by Loquendo

Rocketvox integrates voice technologies from Ribbit and PhoneTag and provides a single inbox for all types of messages.
Posted 16 Oct 2009 - - by Leonard Klie

Verint Upgrades Speech Analytics for Public SafetyListen to this article in TTS, powered by Loquendo

New product lets 9-1-1 call centers mine recorded calls, spot trends quicker.
Posted 09 Oct 2009 - - by Leonard Klie

Voxeo Acquires Motorola's VoiceXML TechnologyListen to this article in TTS, powered by Loquendo

Deal includes all of Motorola's rights to and interest in the VoxGateway VoiceXML browser.
Posted 06 Oct 2009 - - by Leonard Klie

Managed Services Get a Boost in the Down Economy

Mobility, unified communications, and VoIP top the list of technology investments.
Posted 01 Oct 2009 - October 2009 - by Leonard Klie

Property of ??????????

Who owns a speech analytics application determines how the data is distributed.
Posted 01 Oct 2009 - October 2009 - by Leonard Klie

Across the Digital Divide

A police department gains efficiency with digital recording and transcription software.
Posted 01 Oct 2009 - October 2009 - by Leonard Klie

MyVocal Serves Up Mobile Audio ContentListen to this article in TTS, powered by Loquendo

Startup unveils personalized mobile audio content service for commuters.
Posted 25 Sep 2009 - - by Leonard Klie

Arabic Voice Translator Debuts for iPhoneListen to this article in TTS, powered by Loquendo

A new English-to-Arabic speech translator for iPhone is available at Apple's App Store.
Posted 22 Sep 2009 - - by Leonard Klie

Avaya’s Nortel Bid Goes ThroughListen to this article in TTS, powered by Loquendo

As the bidding process ends, Avays comes out on top with its offer for Nortel's Enterprise Solutions, Government Solutions, and DiamondWare business units.
Posted 15 Sep 2009 - - by Leonard Klie

New Service Lets Consumers Listen to the Web's Top NewsListen to this article in TTS, powered by Loquendo

BuzzVoice converts breaking stories to audio in real time, letting consumers listen and multitask everywhere.
Posted 11 Sep 2009 - - by Leonard Klie

Market Spotlight: Education

TTS to Start the School Year
Posted 27 Aug 2009 - September 2009 - by Leonard Klie

Voice-Based Lie Detector Technology Gets a PatentListen to this article in TTS, powered by Loquendo

Voice stress analyzer measures frequencies to get to the truth.
Posted 14 Aug 2009 - - by Leonard Klie

Spy Software Now Available for iPhoneListen to this article in TTS, powered by Loquendo

Users can remotely track, log, and record activity on one phone from another phone.
Posted 24 Jul 2009 - - by Leonard Klie

Loquendo Brings Its Voice Technologies to the Asterisk CommunityListen to this article in TTS, powered by Loquendo

Loquendo and Digium partner to allow creation of multilingual speech applications based on the Asterisk developer platform.
Posted 17 Jul 2009 - - by Leonard Klie

Swine Flu Outbreak Increases Schools' Use of Speech

Schools across the country have turned to voice broadcasting to reassure parents and address concerns.
Posted 14 Jul 2009 - July/August 2009 - by Leonard Klie

IVR Market Expected to Continue Growing Through 2011

While IVR and voice portals have a bright future, VoIP sees a slowdown.
Posted 14 Jul 2009 - July/August 2009 - by Leonard Klie

Speech in Need of a Bailout?

Problems persist with speech automation, but banks are looking at expanding its use anyway.
Posted 14 Jul 2009 - July/August 2009 - by Leonard Klie

Speech Takes Airline to New Heights

By providing a voice-powered virtual assistant on its Web site, Alaska Airlines improves customer self-service.
Posted 14 Jul 2009 - July/August 2009 - by Leonard Klie

Microsoft to Halt Response Point OfferingListen to this article in TTS, powered by Loquendo

The software giant announced this week plans to scale back its Response Point small business VoIP and UC solution.
Posted 10 Jul 2009 - - by Leonard Klie

Swine Flu Outbreak Increases Schools’ Use of Speech

Schools across the country turned to voice broadcasting to reassure parents and address concerns.
Posted 05 Jun 2009 - - by Leonard Klie

We Want YOU to Get This Call

With outbound IVR, it's all about getting the message to the right person.
Posted 01 Jun 2009 - June 2009 - by Leonard Klie

Tellme Pushes One-Button Voice Access to Mobile Communications

Voice features will be a big part of Microsoft Windows Mobile 6.5 phones.
Posted 01 Jun 2009 - June 2009 - by Leonard Klie

AT&T Launches Multitenant Hosting on Call Center Technologies

The company offers business customers a virtual call center.
Posted 01 Jun 2009 - June 2009 - by Leonard Klie

Vlingo Users Gain More ControlListen to this article in TTS, powered by Loquendo

Vlingo 3.0 adds enhanced hands-free features and supports more devices.
Posted 08 May 2009 - - by Leonard Klie

Visual Voicemail Captures Consumer Interest

Most people would prefer to receive voicemail displayed in an email-like inbox, a survey finds.
Posted 01 May 2009 - May 2009 - by Leonard Klie

Emerging Analytics Tools Could Cut Costs by 10 Percent

Customer experience analytics are expected to make a big splash in the next three years, DMG predicts.
Posted 01 May 2009 - May 2009 - by Leonard Klie

For the Best Hires, Retailers Hire Speech

Voice technologies help retailers prescreen an overflowing pool of job applicants.
Posted 01 May 2009 - May 2009 - by Leonard Klie

Speech Makes an Impact

A customer care solutions package from Verint Systems is helping Pitney Bowes address agent and customer turnover.
Posted 01 May 2009 - May 2009 - by Leonard Klie

Voicemail Moves to GmailListen to this article in TTS, powered by Loquendo

New visual voicemail service available for Android G1 smartphone users.
Posted 17 Apr 2009 - - by Leonard Klie

AT&T Offers Collect Calls to Wireless CustomersListen to this article in TTS, powered by Loquendo

The new service will allow users to make collect calls to mobile phones.
Posted 03 Apr 2009 - - by Leonard Klie

Speech Gives the Orders

A medical supplies distributor improves order accuracy with a voice-directed logistics system.
Posted 02 Apr 2009 - March/April 2009 - by Leonard Klie

Taming the Multichannel Monster

The right tools and technologies can bring together all of your customer contact channels seamlessly.
Posted 02 Apr 2009 - March/April 2009 - by Leonard Klie

Kindle 2's TTS Flare-Up Quickly Extinguished

Amazon will let authors and publishers decide whether text-to-speech will be available for their specific titles.
Posted 02 Apr 2009 - March/April 2009 - by Leonard Klie

Market Spotlight: Insurance

Voice 'Insures' Greater Efficiency: Speech solutions move to help the industry overcome its dependence on paper.
Posted 02 Apr 2009 - March/April 2009 - by Leonard Klie

ATX Introduces In-Vehicle Audio MessagingListen to this article in TTS, powered by Loquendo

New voice channel enables automakers and dealerships to reach out to customers with important information about their cars.
Posted 27 Mar 2009 - - by Leonard Klie

Voxeo Puts API in the CloudsListen to this article in TTS, powered by Loquendo

New Tropo platform expands the developer community's programming language choices.
Posted 06 Mar 2009 - - by Leonard Klie

Mass Messaging Use Grows Among SchoolsListen to this article in TTS, powered by Loquendo

Schools use Blackboard to communicate with the parents of 11 million students to enhance attendance and safety.
Posted 20 Feb 2009 - - by Leonard Klie

W3C Drafts New Multimodal StandardListen to this article in TTS, powered by Loquendo

EMMA facilitates interaction through keyboard, mouse, voice, touch, or gesture.
Posted 17 Feb 2009 - - by Leonard Klie

Microsoft Launches Upgrade of Key UC PlatformListen to this article in TTS, powered by Loquendo

The new Office Communications Server 2007 Release 2 that had been in beta testing since October officially launches for worldwide distribution.
Posted 06 Feb 2009 - - by Leonard Klie

Gartner Names Contact Center Leaders

Alcatel-Lucent, Aspect, Avaya, Cisco, Genesys, Interactive Intelligence, and Nortel comprise the Leaders Quadrant.
Posted 06 Feb 2009 - January/February 2009 - by Leonard Klie

Market Spotlight: Telecommunications

Hold the phone! Economic strain and increasing competition force telcos to seek revenue-generation over technology upgrades.
Posted 06 Feb 2009 - January/February 2009 - by Leonard Klie

Implementation Strategies 2009

A complete guide to deploying speech.

Making Public Records Public

An ambitious archiving project involving audio indexing and search technologies puts Washington state on the map.
Posted 06 Feb 2009 - January/February 2009 - by Leonard Klie

Amcom Software Acquires SDC SolutionsListen to this article in TTS, powered by Loquendo

The addition of SDC Solutions' product line and customer base strengthens Amcom's call center and emergency management software business.
Posted 03 Feb 2009 - - by Leonard Klie

Genesys Acquires SDE, Creators of the Genesys Customer InteractionListen to this article in TTS, powered by Loquendo

The acquisition expands Genesys’ hosted contact center solutions portfolio.
Posted 23 Jan 2009 - - by Leonard Klie

Nortel Files for Chapter 11

Telecommunications systems and services provider seeks credit protection and reorganization in light of faltering global economy.
Posted 16 Jan 2009 - - by Leonard Klie

Gartner Names Contact Center Leaders

Alcatel-Lucent, Aspect Software, Avaya, Cisco Systems, Genesys Telecommunications Laboratories, Interactive Intelligence, and Nortel share Gartner's Leaders Quadrant spots.
Posted 12 Dec 2008 - - by Leonard Klie

Voxeo Acquires VoiceObjects

Voice platform provider expands solutions for enterprise and mobile carriers and extends its European footprint
Posted 09 Dec 2008 - January/February 2009 - by Leonard Klie

With TTS, Santa Can Call Your Kid

Children's Christmas wishes can be confirmed by a phone call from St. Nick, all with a goal of raising money for charity.
Posted 05 Dec 2008 - - by Leonard Klie

Flash Games Get New Voice CapabilitiesListen to this article in TTS, powered by Loquendo

Green-Ear adds color to gaming arena by designing voice applications for multiplayer games on the Flash platform.
Posted 02 Dec 2008 - - by Leonard Klie

Cincinnati Bell Brings SpinVox HomeListen to this article in TTS, powered by Loquendo

Phone service carrier to offer wireless functionality on landline home telephones.
Posted 25 Nov 2008 - - by Leonard Klie

SpeechStorm Prepares to Unveil Mobile IVVRListen to this article in TTS, powered by Loquendo

New video applications expected to add a visual dimension to the caller experience through expanded self-service options.
Posted 21 Nov 2008 - - by Leonard Klie

Avaya Delivers New Outreach Solutions For Financial and Healthcare IndustriesListen to this article in TTS, powered by Loquendo

New contact center solutions reach out to customers and use automated services to improve customer satisfaction and business efficiency.
Posted 14 Nov 2008 - - by Leonard Klie

Avaya Announces Unified Communications All Inclusive

Single, flexible package consolidates Avaya Communication Manager, desktop and mobility communications tools for little to no additional cost.
Posted 13 Nov 2008 - - by Leonard Klie

Avaya Enhances UC with Voicemail-to-TextListen to this article in TTS, powered by Loquendo

Avaya, Mutare, and SpinVox team to deliver the first-of-its-kind solution for corporate environments.
Posted 12 Nov 2008 - - by Leonard Klie

YouMail Announces New Voicemail Transcription ServicesListen to this article in TTS, powered by Loquendo

Users Can Receive High-Quality Transcriptions of All Voicemails via SMS or Email
Posted 07 Nov 2008 - - by Leonard Klie

SVOX Introduces Polyglot TTSListen to this article in TTS, powered by Loquendo

With new text-to-speech system, foreign words or phrases can be spoken like a native.
Posted 05 Nov 2008 - - by Leonard Klie

Speech Helps Hurricane Evacuees

Voxify's speech solutions handle call spikes from those forced out of their homes.
Posted 01 Nov 2008 - November/December 2008 - by Leonard Klie

Market Spotlight: Financial Services

A Market Is Ready to Make Money Mobile.
Posted 01 Nov 2008 - November/December 2008 - by Leonard Klie

Digium and Skype Collaborate on Business Phone Systems

Vendors combine on low-cost Skype for Asterisk for smaller firms.
Posted 01 Nov 2008 - November/December 2008 - by Leonard Klie

Communications Unified

The pieces of the puzzle are coming together as companies start taking UC seriously.
Posted 01 Nov 2008 - November/December 2008 - by Leonard Klie

Voice-Based Text Messaging Rides the WaveListen to this article in TTS, powered by Loquendo

TravellingWave integrates its VoicePredict speech recognition products with Zi's text-prediction products to speed the typing of text messages.
Posted 29 Oct 2008 - - by Leonard Klie

Vangard Voice Systems Introduces Mobile Voice PlatformListen to this article in TTS, powered by Loquendo

Mobile Voice Platform, powered by Vangard's Rapid Development Environment, extends to mobile applications anywhere across the enterprise.
Posted 24 Oct 2008 - - by Leonard Klie

Enghouse to Acquire Envox Worldwide for $14 Million

Acquisition brings Syntellect and Envox together, strengthening their global reach, distribution channels, market focus, and technology portfolio.
Posted 21 Oct 2008 - - by Leonard Klie

Victrio Launches Voice-Based Call Screening SystemListen to this article in TTS, powered by Loquendo

System creates voiceprint database to stop credit card fraud and identity theft.
Posted 16 Oct 2008 - - by Leonard Klie

W3C Standard Simplifies Creation of Speech-Enabled ApplicationsListen to this article in TTS, powered by Loquendo

Pronunciation Lexicon Specification lowers costs and effort through reuse of dictionary components.
Posted 14 Oct 2008 - - by Leonard Klie

The Case for Call Recording

Legal issues abound regarding notification and privacy when call centers monitor and capture customer contacts.
Posted 01 Oct 2008 - October 2008 - by Leonard Klie

Unified in Care and Communications

Cancer Treatment Centers of America rolls out VoIP and IP contact center solutions to improve patient care
Posted 01 Oct 2008 - October 2008 - by Leonard Klie

A New Dragon Emerges

Dragon NaturallySpeaking 10 is faster and more accurate than the previous version.
Posted 01 Oct 2008 - October 2008 - by Leonard Klie

Overheard/Underheard

Under-the-radar speech news
Posted 01 Oct 2008 - October 2008 - by Leonard Klie

Speech Helped Hurricane EvacueesListen to this article in TTS, powered by Loquendo

Speech solutions helped travel and hospitality companies to manage unplanned call volume spikes as thousands of people evacuated from hurricanes' paths.
Posted 18 Sep 2008 - - by Leonard Klie

SpinVox Logs a Cross-Country RunListen to this article in TTS, powered by Loquendo

Charlie Engle is using speech-to-text technologies from SpinVox to post blogs and other highlights of his cross-America run.
Posted 16 Sep 2008 - - by Leonard Klie

Alltel Wireless Lets Users Send Animated Talking MessagesListen to this article in TTS, powered by Loquendo

New Alltel Avatars, powered by Vidiator's Xend platform, offer a new way to create and send multimedia messaging.
Posted 10 Sep 2008 - - by Leonard Klie

Moviefone to Monetize Phone CallsListen to this article in TTS, powered by Loquendo

Advertisers can target specific voice ads to movie-goers with Apptera's MobileAd technology.
Posted 08 Sep 2008 - - by Leonard Klie

Nortel to Acquire 3-D Voice Provider DiamondWareListen to this article in TTS, powered by Loquendo

Acquisition promises to strengthen Nortel's ability to create real-life virtual communications and conferencing experience for customers.
Posted 29 Aug 2008 - - by Leonard Klie

Dial Directions Gives Evite Guests a Voice-Activated Mobile Service for DirectionsListen to this article in TTS, powered by Loquendo

Evite Mobile Reminders let guests call, say their start location, and receive directions to the event on any mobile phone.
Posted 28 Aug 2008 - - by Leonard Klie

Automated Patient Notifications Help Mom Take Her Meds

On-demand patient notification service helps pharmacies reach more patients, improve refill efficiency, and optimize pharmacist's time.
Posted 27 Aug 2008 - - by Leonard Klie

Consumers Voice Their Banking Concerns

Customers are worried about security issues when giving information over the phone to a contact center agent.
Posted 22 Aug 2008 - September 2008 - by Leonard Klie

Market Spotlight: Retail

Talking to Customers Goes High Tech
Posted 22 Aug 2008 - September 2008 - by Leonard Klie

Overheard/Underheard

Under-the-radar speech news
Posted 22 Aug 2008 - September 2008 - by Leonard Klie

Google Speaks to Voters and Drivers

The search engine giant launched two speech-enabled search products in July.
Posted 22 Aug 2008 - September 2008 - by Leonard Klie

The 2008 Star Performers

Recognizing four speech technology vendors that have greatly contributed to industry growth through innovative product launches and corporate leadership.
Posted 22 Aug 2008 - September 2008 - by Leonard Klie

The 2008 Implementation Awards

Recognizing four user companies that garnered impressive returns as a direct result of the speech deployments.
Posted 22 Aug 2008 - September 2008 - by Leonard Klie , Gayle Kesten , Ryan Joe

The 2008 Market Leaders

Recognizing the leading speech engine, speech self-service suite, speech security, speech analytics, professional services, and mobile application vendors.
Posted 22 Aug 2008 - September 2008 - by Leonard Klie , Ryan Joe

ConvoCast Selects blinkx to Power Audience-Generated Content and ConversationListen to this article in TTS, powered by Loquendo

Blinkx has partnered with ConvoCast, the provider of a voice-enabled platform that lets broadcast and print media companies improve audience participation and interaction, by indexing live broadcast content for posting to the Web.
Posted 12 Aug 2008 - - by Leonard Klie

GIPS Enables VoIP on the iPhoneListen to this article in TTS, powered by Loquendo

New platform lets developers build VoIP applications specifically for Apple's smartphone.
Posted 11 Aug 2008 - - by Leonard Klie

Digium Offers Cepstral “Allison Voice” TTS for Asterisk Telephony SystemsListen to this article in TTS, powered by Loquendo

Interactive voice response application integrates custom dynamic messaging with prerecorded prompts.
Posted 07 Aug 2008 - - by Leonard Klie

Verint and NICE Resolve Patent DisputesListen to this article in TTS, powered by Loquendo

Out-of-court settlement puts to rest a four-year patent war related to analytics solutions and call recording solutions.
Posted 06 Aug 2008 - - by Leonard Klie

Philips Unveils Dictation Solution for BlackBerryListen to this article in TTS, powered by Loquendo

SpeechExec Enterprise 2.5 empowers BlackBerry device users with mobile dictation functionality, including enhanced security, intuitive operation, and easy administration.
Posted 05 Aug 2008 - - by Leonard Klie

Skype Gets a New VoiceListen to this article in TTS, powered by Loquendo

Skype Communicator starts to speak thanks to IVO Software's Expressivo software.
Posted 04 Aug 2008 - - by Leonard Klie

OKI Brings a Unique Voice to TTSListen to this article in TTS, powered by Loquendo

Japanese software developer builds a text-to-speech product that lets users communicate with their own voices.
Posted 25 Jul 2008 - - by Leonard Klie

AT&T Developing iPhone Speech AppsListen to this article in TTS, powered by Loquendo

The exclusive U.S. carrier of Apple's iPhone is developing a voice mashup that will give users of that device voice access to the mobile Web.
Posted 24 Jul 2008 - - by Leonard Klie

Is Speech to Blame for Bad Transcripts?

A New York-based transcription services company suggests a few techniques to enhance digital audio recordings for transcription purposes.
Posted 23 Jul 2008 - - by Leonard Klie

Good Enough for the G-Men

Audio search and mining has its roots in the intelligence community, but the corporate world is where it will really flourish.
Posted 15 Jul 2008 - July/August 2008 - by Leonard Klie

On the Road to Success

Phone self-service puts Volkswagen Financial customers in control of their money 24/7.
Posted 15 Jul 2008 - July/August 2008 - by Leonard Klie

Market Spotlight: Education

Speech as a Reading Aid: Voice solutions that combine speech recognition, speech -to-text, and text-to-speech technologies with properly timed interventions are solving problems for those learning to read and write.
Posted 15 Jul 2008 - July/August 2008 - by Leonard Klie

Speech Fills the Docket

Since mid-May, the courts have decided a number of high-profile patent disputes between speech technology vendors, while many more cases have been filed or still await a decision.
Posted 15 Jul 2008 - July/August 2008 - by Leonard Klie

Verizon Launches Hosted Speech PlatformListen to this article in TTS, powered by Loquendo

OHSS offers customers the benefits of hosted service with the security and control that were previously only available in premises-based solutions.
Posted 10 Jul 2008 - - by Leonard Klie

Google Tests Maps with VoiceListen to this article in TTS, powered by Loquendo

A new speech-enabled service from Google lets users of select BlackBerry smartphones search for businesses on Google Maps.
Posted 03 Jul 2008 - - by Leonard Klie

Nuance Sued for $30 Million in Fees by VianixListen to this article in TTS, powered by Loquendo

Suit alleges contract violations with regard to licensing and fees of audio compression system.
Posted 01 Jul 2008 - - by Leonard Klie

A Virtual Assistant Even SMBs Can AffordListen to this article in TTS, powered by Loquendo

Calendar based outbound appointment reminders keep calendars filled and up to date.
Posted 27 Jun 2008 - - by Leonard Klie

Vlingo Offers Total Voice Control of BlackBerry SmartphonesListen to this article in TTS, powered by Loquendo

New Voice Powered User Interface speech-enables email, text messaging, Web search, dialing, address book, launching applications, and a new "Note2Self."
Posted 26 Jun 2008 - - by Leonard Klie

Speech Jumps into the NCAAsListen to this article in TTS, powered by Loquendo

Strategic agreement combines voice applications with communications-based sports relationship management solution.
Posted 24 Jun 2008 - - by Leonard Klie

Nuance Files Patent Suit Against VlingoListen to this article in TTS, powered by Loquendo

Company claims that vlingo violates its patent related to "Adaptation of a Speech Recognition System across Multiple Remote Sessions with a Speaker."
Posted 19 Jun 2008 - - by Leonard Klie

Skype Starts Beta Testing of Version 4.0.Listen to this article in TTS, powered by Loquendo

New VoIP solution makes video chat a central part of its service.
Posted 18 Jun 2008 - - by Leonard Klie

Yahoo Extends oneSearch with Voice to AsiaListen to this article in TTS, powered by Loquendo

Yahoo! today launched Yahoo! oneSearch with voice for English speakers in Singapore and India.
Posted 17 Jun 2008 - - by Leonard Klie

Buy Speech, Get BooksListen to this article in TTS, powered by Loquendo

IVO Software's latest TTS version includes free eBook downloads.
Posted 13 Jun 2008 - - by Leonard Klie

Acapela Empowers Dolphin Easy ReaderListen to this article in TTS, powered by Loquendo

Latest version of the software provides the missing link in Microsoft's 'Save as DAISY XML' plug-in.
Posted 12 Jun 2008 - - by Leonard Klie

Dial2Do Does More for the Cell PhoneListen to this article in TTS, powered by Loquendo

Hands-free service provider voice-activates cell phones with JAJAH applications.
Posted 10 Jun 2008 - - by Leonard Klie

YouMail Delivers Free Visual Voicemail For SmartphonesListen to this article in TTS, powered by Loquendo

Free consumer voicemail service brings Visual Voicemail to iPhone, BlackBerry, Blackjack, Treo, and more.
Posted 06 Jun 2008 - - by Leonard Klie

Group Messaging Works Both WaysListen to this article in TTS, powered by Loquendo

Group2Call adds a feature that allows group messaging recipients to send text or audio replies.
Posted 05 Jun 2008 - - by Leonard Klie

Ifbyphone Launches on the iPhoneListen to this article in TTS, powered by Loquendo

New application enables SMBs to broadcast messages from Apple devices.
Posted 03 Jun 2008 - - by Leonard Klie

Genesys Opens the Customer Front Door

Partners and enterprises are already lining up for the latest contact center technology.
Posted 01 Jun 2008 - June 2008 - by Leonard Klie

Mission-Critical Communications

Phoenix's new unified communications solution supports 14,000 city employees.
Posted 01 Jun 2008 - June 2008 - by Leonard Klie

Breaking Windows

New dictation products threaten to end Windows PCs' lock on the market.
Posted 01 Jun 2008 - June 2008 - by Leonard Klie

Healthcare Spending on Telecom, IT to SoarListen to this article in TTS, powered by Loquendo

Industry spending on telecommunications services will hit $55 billion by 2013, according to a report by Insight Research.
Posted 30 May 2008 - - by Leonard Klie

Speech for the FutureListen to this article in TTS, powered by Loquendo

Visitors to Lacoste's Web site can voice their thoughts on tennis in 2083.
Posted 29 May 2008 - - by Leonard Klie

A Kitchen First: A Fully Voice-Controlled OvenListen to this article in TTS, powered by Loquendo

Working with appliance manufacturer Indesit, Loquendo and Amuser take the voice interface into the home.
Posted 28 May 2008 - - by Leonard Klie

Microsoft Add-On Lets Anyone Create Talking Documents (Almost)

Users of Microsoft Word can now produce content in popular assistive technology format.
Posted 23 May 2008 - - by Leonard Klie

Medical Transcriptionists Take Their Case to WashingtonListen to this article in TTS, powered by Loquendo

Industry associations discuss their industry and speech recognition's affect on it with members of Congress.
Posted 16 May 2008 - - by Leonard Klie

AT&T, Stream Energy Take Genesys’ North American Customer Innovations Awards

Companies are singled out for transforming customer service with Dynamic Contact Centers.
Posted 01 May 2008 - - by Leonard Klie

Speech on a Network

Tear down the silos before adding voice to a services-oriented architecture.
Posted 01 May 2008 - May 2008 - by Leonard Klie

Declaration of Independence

A speaker-independent voice system proves valuable for a Midwest warehousing firm.
Posted 01 May 2008 - May 2008 - by Leonard Klie

Market Spotlight: Travel & Hospitality

The Sky's the Limit for IVRs
Posted 01 May 2008 - May 2008 - by Leonard Klie

The Phone Keeps Pace with the Web

Despite a rise in Web traffic for customer interactions, phone traffic has not gone down, Genesys reports.
Posted 30 Apr 2008 - - by Leonard Klie

Momentum Builds for ICFD

Just a few days after officially launching its Intelligent Customer Front Door (ICFD) solution to help enterprises optimize the critical first touch point in customer care, Genesys Telecommunications Laboratories announced at its G-Force customer conference that partners and enterprises are already lining up.
Posted 29 Apr 2008 - - by Leonard Klie

Making Sure Agents Stick to the ScriptListen to this article in TTS, powered by Loquendo

KomBea's ProtoCall solution uses predefined call flows and prerecorded audio files to regulate the contact center call flow.
Posted 18 Apr 2008 - - by Leonard Klie

Audiopoint ‘Links’ Internet and Phone with VoiceListen to this article in TTS, powered by Loquendo

Personalized Voice Portal allows customized access to EarthLink's news and information using voice commands.
Posted 18 Apr 2008 - - by Leonard Klie

TTS to Bring Stories and Screenplays to LifeListen to this article in TTS, powered by Loquendo

Screaming Bee this week released ScriptVOX Studio, a text-to-speech software application to help writers prototype their stories.
Posted 11 Apr 2008 - - by Leonard Klie

Market Spotlight: Healthcare

Speech Is the Cure for Medical Records
Posted 01 Apr 2008 - April 2008 - by Leonard Klie

Getting It Right the First Time

A call center boosts first-call resolutions with call recording technology.
Posted 01 Apr 2008 - April 2008 - by Leonard Klie

NLP on Fertile Ground

But despite its promise, going natural will take work.
Posted 01 Apr 2008 - April 2008 - by Leonard Klie

Fort Hood Purchases Wearable Language TranslatorsListen to this article in TTS, powered by Loquendo

Hands-free, eyes-free system provides voice-activated, one-way translation capabilities to deploying soldiers in Mid East
Posted 28 Mar 2008 - - by Leonard Klie

Speech Pioneer to Be Honored by IEEEListen to this article in TTS, powered by Loquendo

Raj Reddy receives international recognition for applying tools of artificial intelligence in the development of speech recognition technologies.
Posted 21 Mar 2008 - - by Leonard Klie

Say 'Goodbye' to IVR Menus

New services promise to ease caller frustration when dealing with large companies.
Posted 14 Mar 2008 - - by Leonard Klie

Transcription Makes a Call to Salesforce.comListen to this article in TTS, powered by Loquendo

The addition of Simulscribe voicemail-to-text expands Salesforce.com services available by phone through Angel.com IVR.
Posted 05 Mar 2008 - - by Leonard Klie

Don't Spend It All at Once

How to get the most out of your speech tech budget
Posted 01 Mar 2008 - March 2008 - by Leonard Klie

Retailer Is Sold on Hosted IVR

A speech application lets salespeople concentrate on closing sales rather than opening unnecessary phone dialogues.
Posted 01 Mar 2008 - March 2008 - by Leonard Klie

Speech in the Next 'Digital Decade'

Microsoft pledged to continue development of more natural user interfaces, including voice, as part of a new technical revolution
Posted 01 Mar 2008 - March 2008 - by Leonard Klie

The Personal TouchListen to this article in TTS, powered by Loquendo

Wireless carrier lets customers personalize voicemail greetings with famous voices.
Posted 29 Feb 2008 - - by Leonard Klie

Free Phone Interpreters Available in NYCListen to this article in TTS, powered by Loquendo

Your World. Your Language connects residents and tourists with vital businesses and services.
Posted 22 Feb 2008 - - by Leonard Klie

Conferencing Goes Hi-Def

GIPS releases the first software-based multiparty high-definition video conferencing solution.
Posted 08 Feb 2008 - - by Leonard Klie

Microsoft Bids for Yahoo!—Again!

Software giant looks to swallow up search provider for $44.6 billion.
Posted 01 Feb 2008 - - by Leonard Klie

Holiday Smartphone Buyers Want Their Money Back

While electronics were very popular gift items this holiday season, slightly less than a quarter of those who bought smartphones this year ended up returning them to the retailer, according to new research by Opinion Research.
Posted 25 Jan 2008 - - by Leonard Klie

Market Spotlight: Automotive -- Voice Fuels the Car's Future

We're not likely to see Michael Knight and his talking supercar KITT cruising the highways anytime soon, but by 2013, people speaking to their cars will be commonplace.
Posted 25 Jan 2008 - January/February 2008 - by Leonard Klie

Taking Doctors Off the Line

Following a special program partnership between NotifyMD and the Iroqois Healthcare Alliance, doctors throughout most of upper New York State may almost never have to pick up their office phones again.
Posted 18 Jan 2008 - - by Leonard Klie

Need Directions? Give Your Thumbs a Rest

Ask.com Mobile launches speech-activated mobile driving and walking directions.
Posted 04 Jan 2008 - - by Leonard Klie

Language Weaver Expands Automated Translation Roster

Traditional machine translation software uses English as a bridge between other languages, but Language Weaver is breaking the mold by offering direct translation pairs that remove English as the middle step.
Posted 21 Dec 2007 - - by Leonard Klie

One for All: UC to See Huge Growth

Wainhouse Research and In-Stat earlier this week released a global forecast that predicts that the unified communications products and services market will hit the $48.7 billion mark by 2012, a 13 percent increase from current levels.
Posted 14 Dec 2007 - - by Leonard Klie

Ai Squared Lets Users Take Screen Reader with Them

Software on a USB drive gives universal access for visually-impaired computer users.
Posted 11 Dec 2007 - - by Leonard Klie

HP, Mouscan Team Up for Mobile Text-to-Speech Solution

Korean start-up company Mouscan, a company with scanning and mouse expertise, today announced a licensing agreement with HP that will offer people a way to listen to printed text.
Posted 07 Dec 2007 - - by Leonard Klie

Gaining Control Over All Aspects of the Call Center

Unified Command and Control (UCC) from Aspect Software centralizes reporting, routing, administration, and workflow management in a single console capable of handling 40,000 agents within a single site or across multiple locations.
Posted 04 Dec 2007 - - by Leonard Klie

NEC Puts Speech-to-Text Translation on Cell Phone

Pilot with Japanese-to-English technology is the first on a cell phone that didn't require external help.
Posted 30 Nov 2007 - - by Leonard Klie

Paltalk Expands Videoconferencing to Thousands at Once

Online community pulled out all the stops in a multimedia conference involving author Stephen King.
Posted 16 Nov 2007 - - by Leonard Klie

Automotive Voice Technology Market Expected to Hit $6.5 Billion by 2013

Phone, navigation, and entertainment systems to remain hot, but other applications are possible.
Posted 09 Nov 2007 - - by Leonard Klie

Solution Presents a NICE Way to Handle Cranky Holiday Calls

NICE Systems SmartCenter application suite isolates only those calls that require managers to follow up.
Posted 08 Nov 2007 - - by Leonard Klie

Leading Dutch Grocer Uses Voxware to Voice-Enable Warehouses

Albert Heijn, a unit of the worldwide retail food conglomerate Royal Ahold, has deployed Voxware's voice picking solution in four regional distribution centers (DC's) throughout the Netherlands, and plans to begin installing it in two national DC's in January.
Posted 02 Nov 2007 - - by Leonard Klie

Documented Savings Abound

Dictation/transcription software is the perfect remedy for a medical group's high report-generating costs.
Posted 01 Nov 2007 - November/December 2007 - by Leonard Klie

The User Becomes a Standard Bearer

Designing speech applications with the user in mind is the closest thing you'll find to an industry standard.
Posted 01 Nov 2007 - November/December 2007 - by Leonard Klie

Speech Technologies Take to the Skies in Newest Fighter Jet

When the U.S. Air Force rolls out its newest fighter jet, the F-35 Lightning II Joint Strike Fighter, pilots will be talking to it instead of physically manipulating controls and display panels in the cockpit.
Posted 19 Oct 2007 - - by Leonard Klie

Northern Ireland Electricity Powers Customer Service with Voice

The arrival of competition in the energy market drove Northern Ireland Electicity (NIE) Supply, a power utility serving 758,000 home and business customers in Northern Ireland, to implement a speech-enabled customer self-service application recently.
Posted 12 Oct 2007 - - by Leonard Klie

Speech Takes the Pain out of Jury Duty

Jury Systems, a provider of jury management systems for courts around the country, added interactive voice response (IVR) capabilities to its JURY+ Next Generation suite of products. Jury Systems is branding the IVR product as the Jury+ Voice solution.
Posted 05 Oct 2007 - - by Leonard Klie

Nuance Names Wes Hayden to Head New Enterprise Division

Genesys Telecommunications Laboratories CEO Wes Hayden joined Nuance Communications Oct. 1 as president of the company's new Enterprise Division. In this new position, Hayden will be responsible for managing strategy operations, marketing, professional services, and engineering for Nuance's enterprise products and solutions.
Posted 01 Oct 2007 - - by Leonard Klie

Bridging the Gap

Companies are unifying their self-service strategies to tightly integrate all self-service channels, including speech
Posted 01 Oct 2007 - October 2007 - by Leonard Klie

IVR Ensures the Validity of Foreign Elections

A global election watchdog group uses Virtual Call Center to monitor and report voting irregularities
Posted 01 Oct 2007 - October 2007 - by Leonard Klie

Blind Customers Demand a Voice in Cell Phones

Blind and visually impaired customers have started legal action against the cell phone industry to improve cell phone accessibility with features like speech output for people who cannot read the phone's display screen.
Posted 01 Oct 2007 - October 2007 - by Leonard Klie

Flight Simulators Get a Voice

Voice analysis technologies provider Nemesysco will provide its layered voice analysis (LVA) technologies to BVR Systems, a provider of training and simulation solutions, for use in its virtual flight simulators for the military.
Posted 28 Sep 2007 - - by Leonard Klie

VoiceVerified Expands Marketing Effort

Under a co-marketing agreement reached yesterday, ICT Group, a provider of customer management and business process outsourcing solutions, will begin offering voice biometrics solutions from VoiceVerified to its customers.
Posted 21 Sep 2007 - - by Leonard Klie

Microsoft Finds The First Client for Its Tellme Technology

Beginning today, U.S. wireless carrier Sprint-Nextel is offering customers a new Microsoft Web and local business search application using GPS and voice recognition technologies.
Posted 18 Sep 2007 - - by Leonard Klie

With EVA, the Office Is Just a Call Away

Excendia, a developer of speech-enabled unified communications and speech mobility solutions, recently signed a deal with IBM to include its Excendia Virtual Assistant (EVA) on IBM WebSphere Voice Server.
Posted 14 Sep 2007 - - by Leonard Klie

The Problems You See with UC

Network General Corp. recently released survey findings showing that unified communications (UC) applications are contributing significantly to network traffic and performance problems, something that it says is poised to become even more pronounced.
Posted 07 Sep 2007 - October 2007 - by Leonard Klie

ASR Technologies Seen as Key to Growth in the IVR Market

With about 90 percent saturation in the large enterprise segment, vendors in the North American interactive voice response (IVR) market are looking to small- and mid-sized businesses for future growth opportunities, according to a research report from Frost & Sullivan.
Posted 05 Sep 2007 - September 2007 - by Leonard Klie

New Patent Claims Priority in NLP Development

Parus Interactive, a provider of speech-enabled unified communications software solutions, received a Notice of Allowance from the U.S. Patent Office July 19 for a patent covering natural language processing (NLP) technologies.
Posted 05 Sep 2007 - September 2007 - by Leonard Klie

The 2007 Speech Luminaries

Selecting this year's winners for the Speech Luminaries awards was no easy task. We received nominations for candidates in the areas of research and development, speech science, systems engineering, system implementation, and corporate and organizational leadership. All of these individuals have had a hand in advancing the causes of their respective companies and the industry as a whole, and worked tirelessly to increase awareness and acceptance of speech technologies during the past 12 months.
Posted 01 Sep 2007 - September 2007 - by Leonard Klie

Nuance Powers Latest TomTom Navigation Devices

Portable navigation device provider TomTom has selected speech solutions from Nuance Communications to power its TomTom GO family: the TomTom GO 520, TomTom GO 720 and the TomTom GO 920.
Posted 31 Aug 2007 - - by Leonard Klie

SVOX Adds Languages to Its TTS Technology

SVOX yesterday enhanced its text-to-speech offerings to include Japanese, bringing to 18 the number of languages its speech technologies support.
Posted 29 Aug 2007 - - by Leonard Klie

IBM Makes Major Moves on UC Front

IBM earlier this week acquired Web conferencing service provider WebDialogs in a flurry of activity surrounding its unified communications offerings.
Posted 24 Aug 2007 - - by Leonard Klie

AAA Joins the Mobile Search Spree

The Automobile Club of America is well-known for providing travel information, mapping expertise and road service. Now, AAA's southern California chapter is bringing those services to mobile phones, allowing members to gain information and turn-by-turn directions, spoken to them through their cell phone.
Posted 17 Aug 2007 - - by Leonard Klie

Marchex Adds Call-Based Advertising Services with VoiceStar Acquisition

Marchex, an online advertising company and publisher of local content, will acquire VoiceStar, a provider of call-based advertising services, including pay-per-phone-call and call tracking, for local advertisers, for $28 million.
Posted 14 Aug 2007 - - by Leonard Klie

Blind Customers Target Cell Phones

Blind and visually impaired customers are taking legal action against the cell phone industry to force cell phone manufacturers and service providers to better incorporate assistive technologies for the blind into their products.
Posted 03 Aug 2007 - - by Leonard Klie

One Voice Technologies and LTB Audio Partner to Create the Digital Home

Imagine using your voice to tell your Media Center to play MP3 or iTunes music, call to order a pizza, set the thermostat or home theater lighting, play a photo slideshow, watch and record live TV, read and send email, or initiate a video chat session with a friend.
Posted 01 Aug 2007 - - by Leonard Klie , Lauren Shopp

U.S. Attorneys Office Standardizes on Nuance Dictation Software

As part of a productivity initiative, the U.S. Attorneys Office will roll out Nuance Communications' Dragon NaturallySpeaking Professional dictation solution to its 15,000 employees across multiple locations throughout the country.
Posted 27 Jul 2007 - - by Leonard Klie

NSC Will Supply Key Word Spotting Technology to European Government

RISHON LEZION, Israel - Natural Speech Communication (NSC) and Tadiran Communication will team up to provide a major European Defense Ministry with a solution for improving the sound quality of intercepted communications and then analyzing the audio for key words that could indicate a potential security risk.
Posted 20 Jul 2007 - - by Leonard Klie

AT&T’s Free DA Rolls-Out Across California

SAN BRUNO, Calif. -- Upon the successful completion of a controlled trial in three U.S. cities, AT&T officially rolled out its free 1-800-YELLOWPAGES directory assistance service across California yesterday.
Posted 13 Jul 2007 - - by Leonard Klie

Wes Hayden, CEO and President, Genesys Telecommunications Laboratories

As the speech industry continues to advance, customers are learning to accept IVR technology, Hayden says in an exclusive interview with Speech Technology magazine.
Posted 09 Jul 2007 - July/August 2007 - by Leonard Klie

Small: The Next Big Thing?

Small and mid-sized businesses (SMBs) are growing in importance among speech industry vendors.
Posted 09 Jul 2007 - July/August 2007 - by Leonard Klie

Recognizing Each Student's Potential

Speech-enabled Reading Assistant helps students across the country gain reading proficiency.
Posted 09 Jul 2007 - July/August 2007 - by Leonard Klie

Treatment's Not Lost in Translation

Audio/video conferencing technology helps a Dallas hospital deliver proper care to all patients, regardless of their preferred languages.
Posted 09 Jul 2007 - July/August 2007 - by Leonard Klie

IP Communications Are Set to Soar

With VoIP gaining traction in recent years, businesses are realizing that the benefits of IP telephony exceed mere cost reductions.
Posted 09 Jul 2007 - July/August 2007 - by Leonard Klie

Nuance Communications Expands Its Mobile Presence

Slightly more than a month after announcing its acquisition of VoiceSignal Technologies, Nuance Communications announced June 21 that it will acquire Tegic Communications.
Posted 09 Jul 2007 - July/August 2007 - by Leonard Klie

Jingle Networks and Skype Partner on Free DA Service

MENLO PARK, Calif. – Under a strategic partnership announced yesterday, Jingle Networks is now offering its voice-enabled 1-800-FREE-411 directory assistance service to Skype subscribers in the United States.
Posted 06 Jul 2007 - - by Leonard Klie

Businesses May Want to Back Off the iPhone Buzz

While personal users may be lining up for the Apple iPhone, the much-hyped device may not be the best for the business user, an analyst warns.
Posted 29 Jun 2007 - - by Leonard Klie

Speech Tech Research Center to Open at Johns Hopkins

BALTIMORE -- The Johns Hopkins University here has been awarded a long-term, multimillion-dollar contract to establish and operate a new research facility that will primarily work toward new strategies related to speech technologies like speech recognition, speaker identification, speech analytics, and language processing.
Posted 25 Jun 2007 - - by Leonard Klie

Army Hospital Turns to Speech Technologies to Improve Patient Care

FORT STEWART, Ga. -- Winn Army Community Hospital here is now using new voice-enabled communications solutions from Avaya, Interactive Northwest Inc., Verint Systems, and Nuance Communications to help more than 75,000 soldiers, military retirees, and their families.
Posted 18 Jun 2007 - - by Leonard Klie

Voice-Based Real Estate Sales Tool Expands Nationwide

Oyster Bay, N.Y. -- Invores Systems’ HouseCallsAudioTour.com voice-enabled real estate sales and marketing system has expanded into 12 states and is now being used by four of the top five real estate companies nationwide.
Posted 15 Jun 2007 - - by Leonard Klie

MTI, Fastrak Retail Create Virtual Sales Associate

New in-store signage interacts with customers using natural language speech technologies.
Posted 11 Jun 2007 - - by Leonard Klie

Web Tool Lets Users Hear News, Blog Text

Pushing a button presents Web text as audio files.
Posted 08 Jun 2007 - - by Leonard Klie

Voice-Based Search Expands Among Major Web Players

Voice-based mobile search technology has already become the new battleground for speech technologies, and now major Web search leaders Yahoo! and Google are poised to add their names to an ever-growing list of participants.
Posted 01 Jun 2007 - June 2007 - by Leonard Klie

Traditional Voice Holds Amid IP's Growth

Voice services continue to be the mainstay for most communications service companies in the United States and Canada, even in the face of emerging growth opportunities in things like video and broadband, according to new research by Frost & Sullivan.
Posted 01 Jun 2007 - June 2007 - by Leonard Klie

Videogame Voices Go 3-D

In the ultra-competitive home videogame landscape, game developers can ill afford to sit on their hands. Many are turning to new voice technologies as a way to enhance the experience for players and differentiate themselves from their peers.
Posted 01 Jun 2007 - June 2007 - by Leonard Klie

Microsoft Puts Exchange Server Out for Free Trial

Microsoft announced in mid-April a free hosted trial for business customers to experience its Exchange Server 2007, one of the key components of its unified communications offerings that are due for release later this year.
Posted 01 Jun 2007 - June 2007 - by Leonard Klie

Implementing a Bright IVR Idea

A Florida triple-play provider doubles self-service and splits transfers between agents in half with a speech application.
Posted 01 Jun 2007 - June 2007 - by Leonard Klie

It's a Persona, Not a Personality

In IVR design, it should be about finding the right voice, not the right character.
Posted 01 Jun 2007 - June 2007 - by Leonard Klie

Phoenix Transit Rolls Out New Voice Service

New IVR lets bus riders plan trips and get bus info by phone.
Posted 30 May 2007 - - by Leonard Klie

Nuance to Acquire VoiceSignal

Move brings rivals together and expands Nuance's presence in mobile market
Posted 18 May 2007 - - by Leonard Klie

Audio Service Launches New Method for Preserving Stories of Life

LIBERTYVILLE, Ill. -- LifeOnRecord, an audio journaling company, is introducing two new services that take the traditional means of recording memories one step further.
Posted 15 May 2007 - - by Leonard Klie

Technology Filters Out Bad Words

TVGuardian software offers another level of parental control.
Posted 11 May 2007 - - by Leonard Klie

Comcast Brings Voicemail to the Web

Triple-play provider to roll out unified messaging application to its Web platform.
Posted 07 May 2007 - - by Leonard Klie

Brits to Try Lie Detectors for Benefits Seekers

Incoming phone calls to benefits centers to be monitored for voice changes.
Posted 04 May 2007 - - by Leonard Klie

Mobile Devices

New and improved mobile technologies that converge voice and data allow workers to stay connected, responsive, and productive, whether in the office or a half a world away.
Posted 01 May 2007 - May 2007 - by Leonard Klie

Bringing Video to the Voice Arena

The latest speech application development tools allow programmers to incorporate video applications as well.
Posted 01 May 2007 - May 2007 - by Leonard Klie

Improving Workflow and Patient Care with Voice

A Pennsylvania nursing home saves more than $150,000 in staff overtime with Vocollect’s AccuNurse system
Posted 01 May 2007 - May 2007 - by Leonard Klie

Cisco Will Acquire WebEx

Cisco announced March 15 that it will acquire WebEx, a market leader in on-demand collaboration, networking, and conferencing solutions, for $3.2 billion.
Posted 01 May 2007 - May 2007 - by Leonard Klie

Microsoft to Acquire Tellme Networks

Microsoft announced plans March 14 to acquire privately held Tellme Networks, a provider of nationwide directory assistance, enterprise customer service, and voice-enabled mobile search, in a move that will dramatically advance the software giant's presence in the $7 billion mobile search market.
Posted 01 May 2007 - May 2007 - by Leonard Klie

Positive Marks for UC Offerings

With Microsoft expected to release its unified communications offerings this summer, an independent solutions evaluator reviewed an early beta version of the software solution and gave it a glowing endorsement.
Posted 01 May 2007 - May 2007 - by Leonard Klie

Don't Discount Voice Yet

New research reveals staying power of traditional voice services
Posted 30 Apr 2007 - - by Leonard Klie

Call Centers ARE Doing a Better Job

Despite improving satisfaction scores, call centers need to be more proactive.
Posted 27 Apr 2007 - - by Leonard Klie

Voice System Allows for Group Messages

New panic button feature allows schools to respond to emergencies via voice or text message.
Posted 23 Apr 2007 - - by Leonard Klie

Microsoft Puts Exchange Server Out for Free Trial

Product will serve as the basis for new unified communications offering.
Posted 20 Apr 2007 - - by Leonard Klie

Nortel Offers Targeted Solutions for SMBs

New 'My Business' campaign makes it easier for smaller firms to integrate voice technologies.
Posted 17 Apr 2007 - - by Leonard Klie

Yahoo! Now Has Eyes on Voice-Based Mobile Search

Web search provider is latest to express an interest in growing speech application.
Posted 13 Apr 2007 - - by Leonard Klie

Google Tries Its Hand at Mobile Search

New voice-enabled service is latest experiment by Web search leader.
Posted 09 Apr 2007 - - by Leonard Klie

.NET Tools

A number of tools are available to more smoothly and easily program and coordinate speech-based applications on the .NET platform.
Posted 01 Apr 2007 - April 2007 - by Leonard Klie

IVR Security Is A Necessary Evil

British firm Biometric Security warned last month that the unceasing need for customers to remember new PINs and passwords is becoming unsustainable and could lead to customer churn.
Posted 01 Apr 2007 - April 2007 - by Leonard Klie

Voicemail-to-Text Goes Wireless

Cincinnati Bell is becoming the first U.S. wireless carrier to offer a service that converts wireless voicemail messages into text messages or email.
Posted 01 Apr 2007 - April 2007 - by Leonard Klie

Planning a Trip in Austin Just Got Easier

City's transit authority rolls out IVR to handle basic bus information.
Posted 01 Apr 2007 - April 2007 - by Leonard Klie

Not Everyone Has a Phone Voice

The right voice is everything on an IVR, auto attendant, automatic call distributor, or voicemail system.
Posted 01 Apr 2007 - April 2007 - by Leonard Klie

The Art and Science of War

U.S. forces in Iraq are stepping up field testing of speech translation devices.
Posted 01 Apr 2007 - April 2007 - by Leonard Klie

New Voice Service Handles Phone Downloads

ClearSky Mobile Media enables consumers to ask their phones for a favorite ringtone or wallpaper
Posted 26 Mar 2007 - - by Leonard Klie

Wawa to Voice-Enable Recruiting and Hiring

IVR to handle convenience store chain's job applications process.
Posted 23 Mar 2007 - - by Leonard Klie

Cell Ads Not Bad, Consumers Say

New research finds growing acceptance for targeted advertising sent to cell phones.
Posted 19 Mar 2007 - - by Leonard Klie

FreedomVOICE Systems Launches TalkText

New service converts voicemail to text over Web, email, or SMS
Posted 05 Mar 2007 - - by Leonard Klie

3-D World Goes Interactive With Voice

Second Life to incorporate voice into everyday virtual interactions
Posted 02 Mar 2007 - - by Leonard Klie

Speech-Enabled Transcription/Dictation

A report that used to take eight hours to complete can be done in about 15 minutes<
Posted 01 Mar 2007 - March 2007 - by Leonard Klie

Would You Do This?

Vendors are betting that you will as they move toward a one-call-to all unified communications strategy
Posted 01 Mar 2007 - March 2007 - by Leonard Klie

Heightened Level of Alert

As more risks become associated with VoIP, companies that did not take security into account before will need to start
Posted 01 Mar 2007 - March 2007 - by Leonard Klie

Speech as a Fan Favorite

Prerecorded marketing boosts an NBA team's game attendance
Posted 01 Mar 2007 - March 2007 - by Leonard Klie

Speech Comes Standard in Microsoft Vista

Microsoft released its Windows Vista operating system on Jan. 30, calling it the most significant product launch in the company's 32-year history. At the same time, it also released its Office 2007 product suite—one of the key components of Microsoft's unified communications offering that is expected to ship this summer (see story on page 14).
Posted 01 Mar 2007 - March 2007 - by Leonard Klie

Cellphone Users Prefer Live Agents to ARS

Customer service issues that are handled by a computer automated response system (ARS) on the telephone generate significantly lower customer care ratings than those handled by a live agent, according to the J.D. Power & Associates Wireless Customer Care Performance Study released Jan. 25.
Posted 01 Mar 2007 - March 2007 - by Leonard Klie

Airport Inspections Become Speech-Enabled

Vanguard Voice, Astegic team up to add voice to mobile inspection platform.
Posted 26 Feb 2007 - - by Leonard Klie

Implementing Speech Doesn't Have to Mean Trade-Offs

Opening keynote speakers say system upgrades are key to overcoming speed, accuracy hurdles.
Posted 21 Feb 2007 - - by Leonard Klie

IBM Puts Speech on Display

Company execs cite vision to break down barriers with speech-enabled services.
Posted 16 Feb 2007 - - by Leonard Klie

New Genesys Platform Supports VoIP and Video

Support for updated voice standards also follows latest company release.
Posted 12 Feb 2007 - - by Leonard Klie

RightNow Delivers New Voice Solutions

SaaS provider offers integrated voice with customer service, marketing, and sales solutions.
Posted 05 Feb 2007 - - by Leonard Klie

Agent-Assisted Speech Recognition

Many businesses are finding themselves victims of their own success, overwhelmed by the increasing volume of incoming customer calls to place orders, complete transactions, or seek information.
Posted 30 Jan 2007 - January/February 2007 - by Leonard Klie

IBM Drafts the Standard in Text-to-Speech

IBM in mid-December released a new application programming interface, or middleware, that expands the ability of screenreading programs like Freedom Scientific's JAWS and GW Micro's Window-Eyes, to convert on-screen text and graphics to audio for the blind or visually impaired.
Posted 30 Jan 2007 - January/February 2007 - by Leonard Klie

Doctors On Call

Altura designs and implements a VoIP network for Michigan health system.
Posted 30 Jan 2007 - January/February 2007 - by Leonard Klie

SpinVox Voicemail-to-Text Service To Make U.S. Debut

SpinVox to Offer Limited Number of Gamma Accounts In Advance of Impending Carrier Roll-Outs
Posted 29 Jan 2007 - - by Leonard Klie

Study Finds Cellphone Users Prefer Live Agent

J.D. Power survey gives lower marks to automated call centers for customer care issues.
Posted 26 Jan 2007 - - by Leonard Klie

IVR to Help Job Seekers

New recruiting tool allows phone-in applications
Posted 22 Jan 2007 - - by Leonard Klie

Avaya Looks to Acquire Ubiquity Software

Software platform integrates communications technologies and business processes>
Posted 12 Jan 2007 - - by Leonard Klie

Microsoft Adds Voice to Ford Cars

System allows drivers to control phones, MP3 players and more with voice commands.>
Posted 08 Jan 2007 - - by Leonard Klie

FTC to Delay Enforcement on Pre-recorded Messages

The Federal Trade Commission will extend beyond Jan. 2 its policy of not bringing enforcement against telemarketers that deliver pre-recorded messages to consumers, pending further agency review of current policies.>
Posted 02 Jan 2007 - - by Leonard Klie

New Application Detects VoIP Liars

Application registers voice changes to tell when someone's not being completely honest.
Posted 22 Dec 2006 - - by Leonard Klie

Skype to Start Charging a Flat Fee

VoIP provider to charge $30 a year for unlimited calls.
Posted 19 Dec 2006 - - by Leonard Klie

Speech Recognition to Hit School Cafeterias

CellMax Systems teams with POS provider PCS to offer voice-based school lunchroom ID.
Posted 16 Dec 2006 - - by Leonard Klie

SONUS First With Emergency VoIP System

Sonus supports National Security and Emergency Preparedness standards with its Internet-based voice solutions.
Posted 11 Dec 2006 - - by Leonard Klie

Nuance to Acquire MobileVoiceControl

Deal will expand speech-enabled mobile application offerings.>
Posted 08 Dec 2006 - - by Leonard Klie

NovaLogic Selected Fonix VoiceIn for New Delta Force - Black Hawk Down: Team Sabre Video Game

SALT LAKE CITY - NovaLogic, Inc., a global entertainment software developer and publisher, released the PlayStation2 version of Delta Force - Black Hawk Down: Team Sabre featuring Fonix VoiceIn Game Edition.
Posted 05 Dec 2006 - - by Leonard Klie

Voice Joins Gaming Battle

New video games incorporate speech recognition technology to enhance player experience.
Posted 04 Dec 2006 - - by Leonard Klie

Oracle Expands VoIP to its Outside Workforce

Plantronics' wireless headsets are the latest addition to the software giant's global VoIP integration efforts.
Posted 29 Nov 2006 - - by Leonard Klie