Biographical Information
Nava Shaked
Manager, CRM & Call Center
IBM Israel Ltd.
snava@il.ibm.com
+972-54-4888901
Dr. Nava Shaked is the Manager of Call Center and CRM group in IBM Israel. She obtained her Ph.D from CUNY graduate school in the area of NLP and worked in leading research labs in the US and Israel. Specializing in Speech Technologies, Shaked has been active in field for 15 years and is now acting as the chairperson for AVIOS Israel and a member on the AVIOS board.
Articles By Nava Shaked
Classical databases for speech are expensive and may lack diversity. But there's a solution: the Internet
Posted 07 Aug 2015
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Fall 2015 Issue
- by
Nava Shaked
Uncovering customer needs adds value to interactions.
Posted 12 Aug 2013
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Fall 2013
- by
Nava Shaked
Speech complements fusion, multimodality, and personalization.
A SpeechTEK Europe session showed the appeal of the technology.
In designing a voice user interface, actual customers can best express the preferences of the customers.