Speech Technology Magazine


Biographical Information

Oren Smilansky

Oren Smilansky is Associate Editor of CRM magazine. He can be reached at osmilansky@infotoday.com.

Articles By Oren Smilansky

Using Speech to Combat Robocalls, ANI Spoofing, and Fraud

With voice biometrics and interactive voice response technologies, companies can drastically reduce call center chaos
Posted 24 Apr 2017 - Summer 2017 Issue - by Oren Smilansky

Nuance Communications to Acquire TouchCommerce

The acquisition will unite Nuance's IVR solutions and TouchCommerce's "omnichannel" offerings under a common umbrella. (Featured on DestinationCRM.com.
Posted 21 Jul 2016 - - by Oren Smilansky

iQventures Taps IBM Watson for Sentiment Analysis

IBM supplies an additional layer of assistance to users of the speech analytics platform. (Featured on SmartCustomerService.com.)
Posted 28 Jan 2016 - - by Oren Smilansky