Speech Technology Magazine


Biographical Information

Oren Smilansky

Oren Smilansky is Associate Editor of CRM magazine. He can be reached at osmilansky@infotoday.com.

Articles By Oren Smilansky

There’s Untapped Value in Voice Biometrics

Identification and verification technologies can help companies improve customer experience and mitigate security threats.
Posted 12 Mar 2018 - Winter 2018 Issue - by Oren Smilansky

Using Speech to Combat Robocalls, ANI Spoofing, and Fraud

With voice biometrics and interactive voice response technologies, companies can drastically reduce call center chaos
Posted 24 Apr 2017 - Summer 2017 Issue - by Oren Smilansky

Nuance Communications to Acquire TouchCommerce

The acquisition will unite Nuance's IVR solutions and TouchCommerce's "omnichannel" offerings under a common umbrella. (Featured on DestinationCRM.com.
Posted 21 Jul 2016 - - by Oren Smilansky

iQventures Taps IBM Watson for Sentiment Analysis

IBM supplies an additional layer of assistance to users of the speech analytics platform. (Featured on SmartCustomerService.com.)
Posted 28 Jan 2016 - - by Oren Smilansky