Speech Technology Magazine

 

Biographical Information

Paul Korzeniowski



Articles By Paul Korzeniowski

2018 SPEECH TECHNOLOGY IMPLEMENTATION AWARD: SITEL GROUP

Analyzing, and Improving, Agents' Performance
Posted 10 Sep 2018 - Summer 2018 Issue - by Paul Korzeniowski

Speech Technology in the Field: Case Studies in Speech Recognition, AI, IVR, Chatbots, and more

As part of this year's Speech Industry Awards issue, we wanted to give some attention to the many innovative uses of speech technology—and, more broadly, artificial intelligence (AI)—we've seen throughout the year in almost every industry vertical. Read on to find out more about just a few of the implementations that caught our eye in 2018.
Posted 05 Sep 2018 - Summer 2018 Issue - by Paul Korzeniowski

Speech Developer Platforms: Reshaping the Market By Mimicking App Stores

Want to understand what is happening with speech application development platforms? Then take a close look at smartphone application stores.
Posted 16 Apr 2018 - Winter 2018 Issue - by Paul Korzeniowski

Intelligent Virtual Assistants: Gaining Traction but Confronting Challenges in the Enterprise

Voice is becoming a common interface in the workplace as well as in the home. Business applications haven't been as prevalent. 
Posted 19 Mar 2018 - Winter 2018 Issue - by Paul Korzeniowski

Speech Engines: Improving Accuracy and Finding New Uses

Improvements in speech engines continue as suppliers use more processing power and more sophisticated software to enhance system performance.
Posted 05 Feb 2018 - Winter 2018 Issue - by Paul Korzeniowski

Are Speech Vendors About to Do the Mash?

This new technique promises significantly faster application development.
Posted 01 Jan 2012 - January/February 2012 - by Paul Korzeniowski

Voice User Interface Designers Learn to Cope with Rejection

Communication is the key to addressing issues when the design doesn't mesh with the customer's objectives
Posted 01 Nov 2011 - November/December 2011 - by Paul Korzeniowski

Don't Let M&As Steer You Off Course

Tech vendors get acquired. What can your organization do to protect its investments?
Posted 01 May 2011 - May/June 2011 - by Paul Korzeniowski

Competition Heats Up

But delivering functional voice search services will take time and effort.
Posted 08 Mar 2010 - March/April 2010 - by Paul Korzeniowski

An Emotional Mess

Speech systems can say "I'm sorry," but can they ever truly sound like they mean it?
Posted 01 Oct 2008 - October 2008 - by Paul Korzeniowski

The Call Heard 'Round the World'

Don't let cultural and language differences stymie your IVR
Posted 01 May 2007 - May 2007 - by Paul Korzeniowski