Speech Technology Magazine


Biographical Information

Paul Korzeniowski

Paul Korzeniowski is a freelance writer based in Sudbury, Mass., who specializes in technology issues. He can be reached at paulkorzen@aol.com.

Articles By Paul Korzeniowski

The 2019 State of Intelligent Virtual Assistants

Accuracy rates rise and quality improves
Posted 04 Feb 2019 - Winter 2019 Issue - by Paul Korzeniowski

Voice Market for Children Is Ripe for Innovation

Children are exposed to technology at early ages, and voice recognition is emerging as a common way for adults to interact with technology. Yet little work has been done with children's voice recognition systems
Posted 10 Dec 2018 - Fall 2018 Issue - by Paul Korzeniowski

Speech Compliance Branches Out from the Contact Center into the Enterprise

As industry regulations increase in number, corporations look to speech to ensure adherence
Posted 01 May 2018 - Spring 2018 Issue - by Paul Korzeniowski

Companies Learn Slowly from IVR Mistakes

Prompts that leave customers screaming rather than satisfied are still too common
Posted 10 Nov 2017 - Winter 2017 Issue - by Paul Korzeniowski

The Bots Are Coming, and Fast

To improve customer service, enterprises embrace artificial intelligence, and the change ripples through IVR systems
Posted 24 Apr 2017 - Summer 2017 Issue - by Paul Korzeniowski

Avoid the Phone Slam with a Finely Tuned IVR

Tips for regularly testing and tuning speech-enabled systems
Posted 10 Nov 2016 - Winter 2016 Issue - by Paul Korzeniowski

IVRs Get Set for the Omnichannel Challenge

Enterprises are making progress toward getting different channels to fit together, but a lot more work remains
Posted 14 Jun 2016 - Summer 2016 Issue - by Paul Korzeniowski

Making the Business Case for Speech Analytics

The technology is working its way into organizations, but deployment challenges remain
Posted 09 Nov 2015 - Winter 2015 Issue - by Paul Korzeniowski