Speech Technology Magazine


Biographical Information

Phillip Britt

Articles By Phillip Britt

AI for Speech, Other Uses Primary Message from NICE Interactions

Delivering and leveraging artificial intelligence throughout the contact center, including several AI-enabled speech capabilities was the theme of the NICE Interactions 2019 Conference, which drew an estimated 3,000 attendees.
Posted 24 Apr 2019 - - by Phillip Britt

Verint Launches AI Blueprint

Verint announced a new offering, Verint AI Blueprint, which is designed to help companies launch conversational artificial intelligence solutions through a combination of consulting and technology.
Posted 17 Apr 2019 - - by Phillip Britt

The State of Voice Biometrics

Voice biometrics is becoming popular with big corporations but is still out of reach for many
Posted 11 Mar 2019 - Winter 2019 Issue - by Phillip Britt

New Uses for Speech Analytics

Artificial intelligence and machine learning are transforming many industries and technologies. Speech analytics is no exception--take a deep dive into the new uses and applications for speech analytics.
Posted 06 Mar 2019 - - by Phillip Britt

Will Consumers Let Alexa Read Their Emails Out Loud?

Earlier this year, Amazon added the ability for Alexa to read and delete emails. Google Home and other voice-enabled digital assistants will likely be developing this capability as well. That may present serious consequences for marketers.
Posted 20 Feb 2019 - - by Phillip Britt

The 2019 State of Speech Analytics

Cloud-based solutions give speech analytics a boost
Posted 18 Feb 2019 - Winter 2019 Issue - by Phillip Britt

Embedding Speech Biometrics on Devices

Voice biometrics just might be the next great hope in securing data and other content. But as people use their mobile devices for more and more, embedding speech biometrics on these devices becomes more important
Posted 07 Jan 2019 - Fall 2018 Issue - by Phillip Britt

Technology Helps Solve Educational Dilemmas

Whether a student is hard of hearing or a foreign-language speaker, speech technologies can help make the classroom more accessible for everyone.
Posted 29 Oct 2018 - Summer 2018 Issue - by Phillip Britt

LumenVox, VoiceTrust Merge, Offer Full-Suite of Speech Tech Biometrics

LumenVox LLC and VoiceTrust GmbH are merging their businesses in what Neil MacDonald, chief commercial officer, calls a true merger of equals to provide customers with a full suite of speech technology speech biometric solutions.
Posted 19 Sep 2018 - - by Phillip Britt

Speech Tech Systems Need Expanded Capabilities, Training for Improved Customer Service

Seventy-four percent admit they are more loyal to a company if they can talk to a person—versus a machine—when they need assistance, according to a new report from Calabrio.
Posted 18 Jul 2018 - - by Phillip Britt

Adding Speech into the Cross-Platform Mix

Conversational interfaces that operate across platforms are a customer service must-have
Posted 02 Jul 2018 - Spring 2018 Issue - by Phillip Britt

Survey Shows Frustration with Traditional Approach to AI

Speech tech providers should realize that people expect any voice communications on a smartphone to be very short and will shy away from voice recognition "help" that is often more frustrating than helpful because the actual speech recognition is poor, says Abinash Tripathy, founder and CSO at Helpshift. 
Posted 11 Jun 2018 - - by Phillip Britt

New Smart Glove in Development to Turn Hand Motions into Sound and Text

Hearing and speech-challenged people could have a new device to aid them with their communications hurdles by the end of this year. Start-up company BrightSign has developed a "smart glove" that includes a series of sensors to translate hand motions into sound and text.
Posted 08 May 2018 - - by Phillip Britt

Lexalytics Recommends Some Firms Leave the Cloud

While many published reports discuss continuing growth of companies using cloud services, Lexalytics has launched a "Get Out of the Cloud" campaign. "About a year ago, we started seeing many of our customers moving from the cloud to on-premises software," says Seth Redmore, Lexalytics chief marketing officer. "So we talked to them to find out why. It was economics, latency, and control."
Posted 27 Apr 2018 - - by Phillip Britt

Voice Biometrics: Building Its Business Base as New Uses Emerge

Biometric solutions built on voice recognition technologies are projected to create an incremental opportunity of $4.5 billion between 2017 and 2025. 
Posted 02 Apr 2018 - Winter 2018 Issue - by Phillip Britt

How to Optimize Your Content for Voice Search

Keeping up with the changing whims of search engines has always been a sisyphean task, but now a new obstacle has been tossed into the always evolving SEO mix: voice search. There is some good news, however, for brands and marketing agencies look to optimize content for voice search. Much of what they need to do to optimize content for voice search is simply to hone in on many of the same rules they have used to achieve SEO success in the past.
Posted 29 Mar 2018 - - by Phillip Britt

Speech Analytics: Showing Great Promise Thanks to AI and Machine Learning

Speech analytics has been commercially available for about 15 years, but it is only now starting to move beyond the pilot and early-adoption stages.
Posted 05 Mar 2018 - Winter 2018 Issue - by Phillip Britt

Speech Technology Could Aid in Dementia Detection

New algorithm looks at speech patterns to help identify early stages of Alzheimers, dementia and aphasia.
Posted 22 Jan 2018 - - by Phillip Britt

Real-Time Audio News Available from Spokata

Spokata's mobile app converts news stories to audio with Amazon's Polly text-to-speech service.
Posted 11 Dec 2017 - - by Phillip Britt

Progress Made Toward Speech-Based Predictive Analytics

A new type of solution using voice analysis could hold the key to helping companies better predict customer behavior
Posted 10 Nov 2017 - Winter 2017 Issue - by Phillip Britt

Market Spotlight—Healthcare: Speech Aids in Patient Care

As speech technology gets more pervasive, expectations are high that it will go beyond dictation to contribute even further to improved health care
Posted 10 Nov 2017 - Winter 2017 Issue - by Phillip Britt

BoomTown Builds Valuable Insights from Voice Conversations with Invoca

The B2B real estate software company increased conversions and ROI with call intelligence
Posted 10 Nov 2017 - Winter 2017 Issue - by Phillip Britt

Marchex Updates Speech Analytics Interface

Marchex has updated its Call DNA interface to accept more inputs and feedback.
Posted 26 Oct 2017 - - by Phillip Britt

VoiceSense Launches SEAL, a Speech-Based Predictive Analytics Tool

New solution uniquely focuses on customer behavior tendencies to deliver improved risk assessment, sales and customer retention.
Posted 04 Oct 2017 - - by Phillip Britt

Affectiva Releases Emotion-Based API

Affectiva's cloud-based API will be able to distinguish emotions in speech.
Posted 15 Sep 2017 - - by Phillip Britt

Voicebox Launches Linguistic Code-Switching Capability

The technology allows speech systems to draw from one language to learn another.
Posted 01 Aug 2017 - - by Phillip Britt

VoiceVault Releases Fusion 9 Biometrics Engine

VoiceVault Fusion 9 release was designed with tighter protections against voice spoofing.
Posted 07 Jun 2017 - - by Phillip Britt

Explosive Growth Eyed for Voice Assistants

A report by Ovum predicts more than 7.5 billion units by 2021, exceeding the world population.
Posted 23 May 2017 - - by Phillip Britt

Voice Design Tools Get a Redesign of Their Own

The technology undergoes a transformation as omnichannel takes over interactions
Posted 24 Apr 2017 - Summer 2017 Issue - by Phillip Britt

Speech Recognition Nears Human Accuracy

IBM's Switchboard speech recognition system achieves a new industry record error rate of just 5.5 percent, near the 5.1 percent error rate of humans
Posted 24 Apr 2017 - Summer 2017 Issue - by Phillip Britt

Microsoft Advances Speech APIs

Custom Speech Service and the Bing Speech API are now generally available
Posted 24 Apr 2017 - Summer 2017 Issue - by Phillip Britt

IBM Speech Recognition Nears Human Rate

IBM says the speech recognition accuracy of its Switchboard system is 5.5 percent.
Posted 09 Mar 2017 - - by Phillip Britt

Biometrics Help Virtual Assistants Help Customers Faster

Speech vendors are adding voice biometrics to their intelligent assistants, a clear indication the technology is starting to make great strides
Posted 17 Feb 2017 - Spring 2017 Issue - by Phillip Britt

Microsoft Advances Speech APIs

Microsoft moves Custom Speech Service from private preview to open trials.
Posted 07 Feb 2017 - - by Phillip Britt

Interactions Launches Voice Biometrics Offering

Interactions has extended its Intelligent Virtual Assistant with a voice biometrics offering based on its Curo Speech and Language Platform.
Posted 17 Nov 2016 - - by Phillip Britt

The Outlook for Deep Neural Networks and Speech Technology

Speech-enabled IVRs can create more humanlike interactions with DNNs
Posted 10 Nov 2016 - Winter 2016 Issue - by Phillip Britt

KnuVerse Unveils Speech Verification Platform

KnuVerse extends its portfolio with KnuFactor voice recognition and authentication products.
Posted 01 Nov 2016 - - by Phillip Britt

ABI Finds Voice Critical to Smart Home

ABI Research has identified the smart home as the greatest new market for speech systems.
Posted 16 Aug 2016 - - by Phillip Britt

Cypher's ASR Filter Improves Speech in Noisy Environments

Cypher has developed a technology that uses deep neural networking to remove background noise from voice communications.
Posted 08 Jul 2016 - - by Phillip Britt

Interactions Launches Curo Speech

Curo Speech is a platform for automatic speech recognition and text-to-speech building on AT&T's Watson technology.
Posted 22 Jun 2016 - - by Phillip Britt

Are Intelligent Virtual Assistants Ready for the Enterprise?

Not only is the answer 'yes,' see how Capital One, Domino's Pizza, Hyatt Hotels, and others are deploying IVAs in their organizations
Posted 14 Jun 2016 - Summer 2016 Issue - by Phillip Britt

New Standards for Virtual Assistants Sought

The World Wide Web Consortium has formed a new community group to deal with virtual assistants.
Posted 13 Jun 2016 - - by Phillip Britt

Amazon Adds Alexa Voice Service to Triby Devices

Invoxia's kitchen device is the first non-Amazon product to include the Alexa voice interface.
Posted 02 May 2016 - - by Phillip Britt

Voice to Become the Personal Assistant, Technavio Predicts

Research firm Technavio has identified three trends in speech technologies that will alter the landscape through 2019.
Posted 14 Mar 2016 - - by Phillip Britt

Pindrop Launches IVR Anti-Fraud Solution

IVR Anti-Fraud monitors IVR transactions to identify risky or suspicious caller activity.
Posted 01 Mar 2016 - - by Phillip Britt

Technavio Sees Great Potential in Voice-Control Apps

Mobile banking, connected car apps, and virtual assistants in mobile devices are expected to be the biggest market drivers.
Posted 25 Feb 2016 - - by Phillip Britt

Interactions Upgrades Its Speech Offerings

The company is launching a new speech platform and virtual assistant technology.
Posted 04 Feb 2016 - - by Phillip Britt

IBM, University of Michigan Partner on Voice-Enabled Academic Adviser

The system, called Project Sapphire, would be able to provide academic and career guidance to students.
Posted 20 Jan 2016 - - by Phillip Britt

SRI and NYU Medical Center Project Uses Speech Analytics to Identify PTSD

Research finds a correlation between post-traumatic stress disorder and speaking patterns, which can be uncovered with speech analytics.
Posted 17 Nov 2015 - - by Phillip Britt

When Is Speech Technology too Creepy?

It's imperative to understand the fine line between creepy and cool
Posted 09 Nov 2015 - Winter 2015 Issue - by Phillip Britt

Nuance Acquires Philips Speech Recognition Systems

The deal increases the company's healthcare dictation business throughout Europe.
Posted 01 Nov 2008 - November/December 2008 - by Phillip Britt

Nuance Acquires Philips Speech Recognition SystemsListen to this article in TTS, powered by Loquendo

Nuance Communications acquired Philips Speech Recognition Systems for $96.1 million to expand its healthcare-related business in Europe.
Posted 01 Oct 2008 - - by Phillip Britt

UC for the SMBListen to this article in TTS, powered by Loquendo

SimpleSignal solution joins a host of other unified communications products offering enhanced features for small and medium businesses.
Posted 03 Aug 2008 - - by Phillip Britt

Demand for Authentication Boosts VoiceprintsListen to this article in TTS, powered by Loquendo

As concern over identity theft continues to grow, companies, particularly financial services and healthcare providers, are looking to voice biometrics and other ways to positively identify customers.
Posted 29 Jul 2008 - - by Phillip Britt

Verint and NICE Lead the QM/Liability Recording MarketListen to this article in TTS, powered by Loquendo

Speech analytics will help drive the nearly $2.4 billion quality management/liability recording market to new heights.
Posted 28 Jul 2008 - - by Phillip Britt

Advanced Analytics Offer Greater Precision

The latest technology goes beyond simple audio mining for words and phrases.
Posted 01 May 2007 - May 2007 - by Phillip Britt

Speech in Multichannel Customer Service

It has been a longstanding debate: Do you spend a lot of money on high-quality customer service, or risk upsetting customers with a low-cost approach? The answer, which is not always simple, may require a blend of both, as more companies are including speech-self service as part of their multichannel customer service initiatives.
Posted 12 Sep 2006 - September/October 2006 - by Phillip Britt

Using Speech for Search

Customers of Pull-A-Part, an Atlanta, Ga.-based owner of five discount, self-service auto parts stores/salvage yards in the southeastern U.S., rely on a speech-based search system to find the parts that they need. A customer-searchable inventory is critical for the company in order to keep employee overhead low, according to Ross Kogon, chief operating officer. The company set up a searchable Web site a couple of years ago, which enabled customers to use search capabilities at its…
Posted 01 Mar 2006 - March/April 2006 - by Phillip Britt

Blurring the Lines: Merging Speech and VoIP

Late-at-night homeseekers in the Fredricksburg area of Virginia pass a home with a Coldwell Banker Elite "for sale" sign. They don't have to wait until the next day to get more details. If they call the real estate agency's phone number and enter the code listed on the sign, they will hear information about the particular listing spoken using text-to-speech synthesis. …
Posted 01 Jan 2006 - January/February 2006 - by Phillip Britt

Speech in Education

Speech-enabled applications and hardware are increasingly finding their way into the classroom and into the offices of educators at all levels of education, but educational applications still represent a small, though growing, segment of the speech technology market, according to industry analysts. According to Peter Ryan, analyst for London-based Datamonitor, speech technologies derived from education were 3.8 percent in 2004, a figure that is expected to grow to 9.7 percent by 2007. The main areas in…
Posted 20 Jun 2005 - July/August 2005 - by Phillip Britt

Embedding Speech into Mobile Devices

Anne Rosenfeld, a Boston, Mass.-based producer of neuroscience conferences for educators, found the 75-minute (one-way) commute between her home and office to be a big waste of time until a dead cell phone helped her become more productive. Needing a new portable phone to keep in touch with her office, suppliers, hotels and family and friends, Rosenfeld bought a new Samsung phone which she later learned was speech-enabled with software from VoiceSignal. …
Posted 06 Mar 2005 - March/April 2005 - by Phillip Britt

Trouble Shooting With Speech

In an effort to improve customer service automation Dr. Judith Spitz, senior vice president of network & national operations systems at Verizon, turned to speech. Now, every call to the Repair Center in Verizon East goes to an automated speech system, and 20 percent are completed without associate assistance.
Posted 09 Jan 2004 - January/February 2004 - by Phillip Britt

Money Talks: Speech in the Financial Market

As speech recognition matures and moves from research and development into real world applications, companies need to find vertical markets where their products make sense.
Posted 31 Oct 1998 - October/November 1998 - by Phillip Britt

Speech Aids People With Disabilities

Speech technology has clearly benefited from the interest of people with disabilities. It has been through their interest that many of the most useful applications in the industry have been developed.
Posted 30 Aug 1997 - August/September 1997 - by Phillip Britt

Natural Language Understanding for Customer Service

Interactive Voice Response (IVR) systems are some of the most commercially viable applications of speech recognition. The way people communicate with such systems is advancing rapidly. It is possible for computers to recognize, understand, and respond to conversational input with complicated structured dialogs or limited vocabularies.
Posted 31 Jan 1997 - January/February 1997 - by Phillip Britt