Speech Technology Magazine

 

Biographical Information

Ryan Joe

rjoe@infotoday.com

Articles By Ryan Joe

Trendspotting

Can the market identify with voice biometrics?
Posted 03 May 2010 - May/June 2010 - by Ryan Joe

Trendspotting

Google has another voice.
Posted 27 Aug 2009 - September 2009 - by Daniel Hong , Ryan Joe

The 2008 Implementation Awards

Recognizing four user companies that garnered impressive returns as a direct result of the speech deployments.
Posted 22 Aug 2008 - September 2008 - by Leonard Klie , Gayle Kesten , Ryan Joe

The 2008 Market Leaders

Recognizing the leading speech engine, speech self-service suite, speech security, speech analytics, professional services, and mobile application vendors.
Posted 22 Aug 2008 - September 2008 - by Leonard Klie , Ryan Joe

This Time, It's Personal

What you can do to make your system more customer-friendly.
Posted 15 Jul 2008 - July/August 2008 - by Ryan Joe

Outfitted for Change

Call recording helps an apparel retailer see call drivers across multiple brands and locations.
Posted 15 Jul 2008 - July/August 2008 - by Ryan Joe

Finally, I Speak to iPhone

New applications bring speech to Apple's iPhone, but mobile search captures the most attention.
Posted 15 Jul 2008 - July/August 2008 - by Ryan Joe

Overheard-Underheard

Under-the-radar speech news.
Posted 15 Jul 2008 - July/August 2008 - by Ryan Joe

Automated Customer Surveys

Enterprises need to get customer input to optimize their interactive voice response (IVR) systems and contact centers. But what services are out there to go about collecting that data?
Posted 15 Jul 2008 - July/August 2008 - by Ryan Joe

Nuance Listens, SmartlyListen to this article in TTS, powered by Loquendo

Nuance announced the release of SmartListener software, which allows enterprise speech solutions to handle unexpected caller inputs.
Posted 14 Jul 2008 - - by Ryan Joe

SpeechCycle Delivers for Tellme CustomersListen to this article in TTS, powered by Loquendo

SpeechCycle and Microsoft subsidiary Tellme announced a partnership in which SpeechCycle will deliver its Rich Phone Applications (RPAs) on Tellme's hosted IVR platform.
Posted 09 Jul 2008 - - by Ryan Joe

GALE Winds Blow at BBNListen to this article in TTS, powered by Loquendo

Speech technology vendor wins additional funding for military translation technologies; the focus continues on Arabic and Chinese languages.
Posted 07 Jul 2008 - - by Ryan Joe

Microsoft Further Expands Car SystemsListen to this article in TTS, powered by Loquendo

SVOX is latest firm to partner with the software giant on in-car infotainment system development.
Posted 30 Jun 2008 - - by Ryan Joe

Interactive Intelligence Dials an Upgrade

Interactive Intelligence, a provider of unified IP business communications solutions, released today the latest upgrade of its Interaction Dialer software.
Posted 19 Jun 2008 - - by Ryan Joe

BlueAnt Takes TTS to BluetoothListen to this article in TTS, powered by Loquendo

Bluetooth supplier BlueAnt Wireless announced today the general availability of Supertooth 3 Bluetooth Handsfree, a portable speakerphone device incorporating text-to-speech technology.
Posted 16 Jun 2008 - - by Ryan Joe

SpinVox Talks Birds and Bees with TeensListen to this article in TTS, powered by Loquendo

Speech-to-text provider SpinVox, MTV's Staying Alive Foundation, and Facebook today launched the "Stand by What You Say" campaign, an initiative seeking to open a dialogue among young people about sexual health and HIV.
Posted 11 Jun 2008 - - by Ryan Joe

Maxing Voice with WiMAXListen to this article in TTS, powered by Loquendo

In an effort to accelerate the widespread rollout of the WiMAX 4G network, Alcatel-Lucent, Cisco, Clearwire, Intel, Samsung Electronics, and Sprint announced the formation of the Open Patent Alliance (OPA).
Posted 09 Jun 2008 - - by Ryan Joe

Syntellect Acquires Fluency VoiceListen to this article in TTS, powered by Loquendo

Acquisition is the latest in a string of consolidation efforts industrywide.
Posted 04 Jun 2008 - - by Ryan Joe

Nortel Adds Outbound, Security Technologies

Reseller agreements with SER and SecureLogix add to the Nortel Contact Center suite.
Posted 02 Jun 2008 - - by Ryan Joe

Hosted Speech Solutions

Posted 01 Jun 2008 - June 2008 - by Ryan Joe

Market Spotlight: Contact Centers

Centers of Connectivity
Posted 01 Jun 2008 - June 2008 - by Ryan Joe

Overheard/Underheard

Under-the-radar speech technology news.
Posted 01 Jun 2008 - June 2008 - by Ryan Joe

Multiple-Modality Disorder

Tips to combine voice and visual to piece together a complete user interface.
Posted 01 Jun 2008 - June 2008 - by Ryan Joe

Nuance Showcases New Version of Mobile Speech PlatformListen to this article in TTS, powered by Loquendo

Nuance Communications is set to showcase the newest version of its Nuance Mobile Speech Platform, incorporating a variety of applications and features, including speech recognition, open-ended dictation, and text-to-speech, to improve the usability of BREW applications on mobile devices.
Posted 28 May 2008 - - by Ryan Joe

Nuance to Develop a Rival to SyncListen to this article in TTS, powered by Loquendo

Partnership with Intel and Wind River Systems hopes to yield a more open platform for car voice systems.
Posted 22 May 2008 - - by Ryan Joe

A New Set of Call Center MetricsListen to this article in TTS, powered by Loquendo

SpeechCycle's Caller Experience Index creates a numerical score that assesses the efficacy of call center solutions.
Posted 20 May 2008 - - by Ryan Joe

Voice Biometrics a Fan Favorite Among Consumers

Vendors at this year's Voice Biometrics Conference in New York can expect elevated threat levels to be a catalyst for their burgeoning market.
Posted 14 May 2008 - - by Ryan Joe

New Headsets Provide Voice OutputListen to this article in TTS, powered by Loquendo

Sensory, a provider of embedded speech technologies for consumer products, announced the availability of BlueGenie Lite, a solution for Bluetooth headsets that focuses exclusively on voice output.
Posted 12 May 2008 - - by Ryan Joe

SpinVox Makes New FriendsListen to this article in TTS, powered by Loquendo

Speech-to-text provider SpinVox announced the appointment of two executives who will spearhead its unified communications business, emphasizing the company's growing interest in the burgeoning market.
Posted 07 May 2008 - - by Ryan Joe

Cómo

Why word-for-word translations just don't work.
Posted 01 May 2008 - May 2008 - by Ryan Joe

Collecting Calls

A rent-to-own chain saves time with voice-based outgoing calls to delinquent customers.
Posted 01 May 2008 - May 2008 - by Ryan Joe

Upwardly Mobile: Speech Answers the Wireless Call

Following a bevy of vendor announcements in April, speech is poised to better integrate into mobile devices.
Posted 01 May 2008 - May 2008 - by Lauren Shopp , Ryan Joe

On the Scene: Voice Search and VoiceCon

(Voice) Searching for Answers, Divided We Fall
Posted 01 May 2008 - May 2008 - by Lauren Shopp , Ryan Joe

Overheard/Underheard

Under-the-radar speech technology news
Posted 01 May 2008 - May 2008 - by Ryan Joe

Automated Testing Solutions

There are a wide variety of testing solutions available to examine speech IVRs and provide precise, actionable data with which enterprise customers can enact improvements.
Posted 01 May 2008 - May 2008 - by Ryan Joe

Nuance Speechifies Avaya's Unified MessagingListen to this article in TTS, powered by Loquendo

Nuance Communications announced today that its speech technology has been selected by Avaya to supplement the latter's unified messaging offering.
Posted 28 Apr 2008 - - by Ryan Joe

Tellme Expands Blackberry PortalListen to this article in TTS, powered by Loquendo

Microsoft subsidiary Tellme Networks announced today the initial availability of a free local on-the-go information application to its voice portal on BlackBerry phones
Posted 23 Apr 2008 - - by Ryan Joe

Partners Line Up for Microsoft Response PointListen to this article in TTS, powered by Loquendo

Microsoft has forged partnerships with Cbeyond and New Global Telecom (NGT) to provide fully-integrated voice over Internet Protocol (VoIP) services in anticipation of the summer release of Microsoft Response Point Service Pack 1.
Posted 21 Apr 2008 - - by Ryan Joe

Voxify Supplies Genesys with PersonalizationListen to this article in TTS, powered by Loquendo

Conversation Engine is the basis for new Intelligent Customer Front Door solution.
Posted 16 Apr 2008 - - by Ryan Joe

EveryZing RAMPs UpListen to this article in TTS, powered by Loquendo

Video search engine EveryZing announced today the launch of RAMP, a management console for the company's ezSEARCH and ezSEO hosted solutions,
Posted 14 Apr 2008 - - by Ryan Joe

TTS, STT Go Virtual in New PrototypeListen to this article in TTS, powered by Loquendo

SR Virtual, a Los Angeles-based provider of voice recognition-based technologies for mobile handsets and the Internet, announced today the prototype for SendChat, a downloadable text messaging and Voice over Internet Protocol (VoIP) call application that uses proprietary speech-to-text and text-to-speech technology.
Posted 07 Apr 2008 - - by Ryan Joe

Nuance Enters Voicemail MarketListen to this article in TTS, powered by Loquendo

Nuance Communications yesterday released Voicemail to Text, its own version of a speech-to-text service that transcribes voicemail into readable messages.
Posted 02 Apr 2008 - - by Ryan Joe

Unified Communications Divided

An uptake is predicted in the adoption of unified communications applications, but the term itself remains undefined.
Posted 01 Apr 2008 - April 2008 - by Ryan Joe

Overheard/Underheard

under-the-radar speech news
Posted 01 Apr 2008 - April 2008 - by Ryan Joe

Automotive Auto Attendants

A Michigan car dealer sees sales grow with bridgeSpeak.
Posted 01 Apr 2008 - April 2008 - by Ryan Joe

Getting the Devil out of the Details

Tuning cycles smooth out the final kinks in an IVR.
Posted 01 Apr 2008 - April 2008 - by Ryan Joe

IVRs Seek Tighter SecurityListen to this article in TTS, powered by Loquendo

Voxeo and VoiceVerified partnership is the latest in a string of deals designed to protect IVR users from fraud.
Posted 31 Mar 2008 - - by Ryan Joe

Nuance Lands Another Suite DealListen to this article in TTS, powered by Loquendo

AT&T is latest provider to commit to using Nuance's embedded VSuite mobile applications.
Posted 26 Mar 2008 - - by Ryan Joe

Nuance Hits the Right Note for SamsungListen to this article in TTS, powered by Loquendo

Vendor inks huge multiyear deal to provide mobile voice suite to electronics manufacturer.
Posted 24 Mar 2008 - - by Ryan Joe

Just Utter Something to Connect OnlineListen to this article in TTS, powered by Loquendo

Utterz, which provides a service that allows users to connect with their online social circle via mobile phone, announced today new connections to YouTube, LiveSpaces, Drupal, Yahoo!Groups, and Twixter.
Posted 20 Mar 2008 - - by Ryan Joe

Tighter Security for the Call CenterListen to this article in TTS, powered by Loquendo

Verint has added another layer of security over audio files collected during contact center interactions.
Posted 17 Mar 2008 - - by Ryan Joe

Voice Searching for an Interface

The opening panel at Voice Search 2008, moderated by TMA Associates president Bill Meisel, gave occasionally conflicting views on the current business and technological landscape for voice search in directory assistance and mobile applications.
Posted 11 Mar 2008 - - by Ryan Joe

Voice Still Searching for Its Place

Panelists at the Voice Search Conference, sponsored by the Applied Voice Input-Output Society (AVIOS) and TMA Associates, note that voice technologies still need to find their niche in the search space.
Posted 10 Mar 2008 - - by Ryan Joe

An Open Look at OpenScapeListen to this article in TTS, powered by Loquendo

Siemens is set to release its unified communications software package.
Posted 03 Mar 2008 - - by Ryan Joe

What's the Use?

Testing early and often can find the hidden cracks in an IVR structure
Posted 01 Mar 2008 - March 2008 - by Ryan Joe

Picking Speech

Voice-based picking system brings order accuracy to a distributor's operations.
Posted 01 Mar 2008 - March 2008 - by Ryan Joe

Replacing Text with Context

For media companies to ensure users are getting the right content, they must leverage image and voice recognition technologies
Posted 01 Mar 2008 - March 2008 - by Ryan Joe

Overheard/Underheard

Under-the-radar speech news
Posted 01 Mar 2008 - March 2008 - by Ryan Joe

Market Spotlight: Gaming--Playing with Speech

Voice interfaces in video games are rare as developers try to figure out how and when to incorporate speech.
Posted 01 Mar 2008 - March 2008 - by Ryan Joe

VoIP Phone Services

A Voice over Internet Protocol (VoIP) service consolidates all telephony and computer information over an Internet line. Not only does this save the geographical space consumed by old equipment, it also cuts costs significantly.
Posted 01 Mar 2008 - March 2008 - by Ryan Joe

A Voice for the VoicelessListen to this article in TTS, powered by Loquendo

Ambient gave its first live demonstration of the Audeo, which enables voiceless communication either over the phone or face-to-face.
Posted 28 Feb 2008 - - by Ryan Joe

Bill Opens the Gates for SpeechListen to this article in TTS, powered by Loquendo

Microsoft's chairman predicts a greater uptake of speech interfaces, something many feel is plausible as handheld device keyboards get smaller and smaller.
Posted 26 Feb 2008 - - by Ryan Joe

Speech Offers a New Pathway to Directory Assistance

Dial Directions and Jingle Networks forged a strategic partnership that will allow callers to Jingle's 1-800-FREE411 to receive SMS directions to their spoken destination.
Posted 20 Feb 2008 - - by Ryan Joe

Analytics to Become a Broader Business Tool

Because of the increasing multimodality of customer interactions that include not only phones but chat, email, and Web data, enterprises need to think beyond the call center to maximize the benefits of a speech analytics solution, analyst firm Frost & Sullivan concluded in a recent report.
Posted 13 Feb 2008 - - by Ryan Joe

Spinning Out a UC Service

Known mostly for its speech-to-text services, SpinVox announced today its entrance into the unified communications sector with the release of Spinvox CallMail for Call Centers and Spinvox Enterprise Voicemail for medium and large businesses.
Posted 11 Feb 2008 - - by Ryan Joe

Microsoft Ads Context to Video

At DemoFest yesterday, Microsoft showcased new targeted advertising options for online multimedia. One of the options, Contextual Ads for Video, uses speech recognition technology to mine video content and scroll ads based on the subject of the conversation.
Posted 06 Feb 2008 - - by Ryan Joe

Speech for Super Tuesday

SpinVox gives voters a voice after they leave the polls in primary states.
Posted 04 Feb 2008 - - by Ryan Joe

Narrowing the Field in Voice Search

SRI International, an independent, nonprofit research institute, today announced that it's been issued a U.S. patent for voice-to-database (V2DB) technology that allows users to vocally access in a single step information in multimillion-item databases.
Posted 30 Jan 2008 - - by Ryan Joe

New Phone Reads to the Blind

K-NFB Reading Technology, a joint venture between Kurzweil Technologies and the National Federation of the Blind, unveiled today reading software designed for the Nokia N82 smartphone.
Posted 28 Jan 2008 - - by Ryan Joe

3G Mobile Devices

While most phones in America are made for a 2.5G network, there are still some enticing options available.
Posted 25 Jan 2008 - January/February 2008 - by Ryan Joe

Calling on MySpace: Is Anyone Listening?

In November, eBay-owned Skype initiated a strategic partnership with the social networking site MySpace, wherein MySpace would feature and brand Skype services across its instant messenger client.
Posted 25 Jan 2008 - January/February 2008 - by Ryan Joe

VoIP Goes Financial

ING and Merrill Lynch recently upgraded trading floor operations with Voice over Internet Protocol.
Posted 25 Jan 2008 - January/February 2008 - by Ryan Joe

Out of Harm's Way

In-car speech system adds a layer of safety for police on the beat.
Posted 25 Jan 2008 - January/February 2008 - by Ryan Joe

The Xs and Os of the Speech Game

Sticking to the game plan is the winning formula for a champion speech app.
Posted 25 Jan 2008 - January/February 2008 - by Ryan Joe

French TV Says 'Oui' to blinkx

Multimedia search engine blinkx announced today its partnership with French international news channel FRANCE 24, in which blinkx users will be able to access the broadcaster's library of programming at blinkx.com.
Posted 23 Jan 2008 - - by Ryan Joe

A Magic Implementation of Speech in Healthcare

In another expansive implementation of speech technology in healthcare, iSOFT, a division of the British-based IBA Health Group, today announced that it's integrating Royal Philips Electronic's SpeechMagic technology into its RadCentre radiology information system.
Posted 21 Jan 2008 - - by Ryan Joe

A Quick Take on Speech in the iPhone

Quicktate.com, a web-based service that uses speech-to-text technology to transcribe voicemails on PDAs or smart phones, announced today at Macworld in San Francisco the beta release of a speech-to-text service that lets users read voicemail messages on their iPhones.
Posted 16 Jan 2008 - - by Ryan Joe

Warehouse Workers Speak to Oracle

Wavelink, a provider of mobile applications and network management software, is partnering with Oracle to deliver a supply chain execution suite of products that include voice technologies.
Posted 14 Jan 2008 - - by Ryan Joe

blinkx Partners with ITN Source

Video search engine blinkx announced today its partnership with ITN Source, a professional video content provider based out of the United Kingdom.
Posted 09 Jan 2008 - - by Ryan Joe

Speech Technologies Get Air Traffic Controllers Chattering

The U.S. Air Force last week signed an agreement with transportation communications firm ARINC Engineering Services to deploy an automated broadcasting system featuring advanced text-to-speech technologies at three of its installations.
Posted 07 Jan 2008 - - by Ryan Joe

Genesys and IBM Expand Call Center Solutions to China

Genesys and IBM last week introduced IBM Contact Center in a Box in China, expanding their Strategic Alliance for Contact Center Solutions.
Posted 31 Dec 2007 - - by Ryan Joe

Call Genie Releases French-Language Voice Directory Software

Call Genie, provider of speech search solutions for directory assistance providers and wireless carriers, announced last week the availability of its Enhanced Voice Directory (EVD) software in French.
Posted 26 Dec 2007 - - by Ryan Joe

Voxeo Releases Designer 8

Voxeo announced Friday the release of a new Web-native voice application development tool.
Posted 24 Dec 2007 - - by Ryan Joe

Urban Outfitters Outfits Its Call Centers

The clothing retailer announced today its selection of Callfinity to provide solutions for call recording, reporting, and quality management within its contact centers.
Posted 19 Dec 2007 - - by Ryan Joe

Text-to-Speech, Personalized for the Holidays

Internet startup MakeBeliever.com incorporates text-to-speech technology on its V-Greetings, electronic video greeting cards that speak directly to recipients.
Posted 17 Dec 2007 - - by Ryan Joe

Speech Used to Pimp News

Tech startup PimpMyNews.com announced its wide launch today. Dubbed the world's first "talking social news site," PimpMyNews speechifies newsfeeds and blog entries from around the Internet using text-to-speech technology from a variety of vendors, including NeoSpeech.
Posted 12 Dec 2007 - - by Ryan Joe

Is Jennifer the Best Voice Ever?

Elocution is crisp, but more performance-oriented readings could require work.
Posted 10 Dec 2007 - - by Ryan Joe

Adding a Voice to Bluetooth

Sensory and Foxlink partner to offer a voice user interfaces on standard headsets.
Posted 05 Dec 2007 - - by Ryan Joe

Apptera Selects Envox OnDemand to Host Contact Center Solution

Apptera, a provider of technology for mobile advertising, search and commerce, has selected the Envox OnDemand hosted contact center voice solution to power its "In-Call" solutions.
Posted 03 Dec 2007 - - by Ryan Joe

MIT Speech Product Helps Students Find Lectures

Application transcribes lectures and makes them searchable by topic.
Posted 20 Nov 2007 - - by Ryan Joe

ASR Makes It Cheaper to Get an MP3

CSR, a provider of personal wireless technologies, announced today the launch of BlueCore Player, a low-cost Bluetooth-enabled MP3 player with voice controls.
Posted 19 Nov 2007 - - by Ryan Joe

Merrill Lynch Trades Up to VoIP

Financial services giant Merrill Lynch will roll out roughly 4,000 IQ/MAX trading desktops—running a VoIP-powered system from IPC Systems—at its trading centers in London and New York.
Posted 14 Nov 2007 - - by Ryan Joe

When Superpowers Team Up, Banks Are the Beneficiaries

Cisco and IBM announced today a joint front-office solution for retail banks designed to enhance customer service by unifying customer touch points across delivery channels, including branches, contact centers, and self-service kiosks.
Posted 12 Nov 2007 - - by Ryan Joe

Speech Analytics Partnerships Herald Technology's Growth

Interest in speech analytics solutions as it applies to contact centers increased yesterday when CallMiner announced a stretegic partnership with CallCopy, the same day that Nexidia announced a partnership with Noble Systems.
Posted 07 Nov 2007 - - by Ryan Joe

Coalition Announces Open Platform for Mobile Devices

The Open Handset Alliance, an international coalition of 34 mobile operators, handset manufacturers, and semiconductor companies, announced today the development of Android, an open platform for mobile devices
Posted 05 Nov 2007 - - by Ryan Joe

Mission: Video

The merger of voice and video goes from spy-tech to high tech.
Posted 01 Nov 2007 - November/December 2007 - by Ryan Joe

Listening for Lies

Voice risk analysis helps the British government deter benefits fraud.
Posted 01 Nov 2007 - November/December 2007 - by Ryan Joe

Voice Biometrics

Voice biometric solutions qualify the speaker's identity, essentially adding another countermeasure to combat identity thieves. In so doing, voice biometrics improve contact center efficiency by reducing call time.
Posted 01 Nov 2007 - November/December 2007 - by Ryan Joe

New Car Kits To Use Voice

To ease a driver's responsibilities in the hands-busy, eyes-busy environment behind the wheel, Parrot introduced today two voice-powered products for cars and motorcycles, to be released during the second quarter of 2008.
Posted 29 Oct 2007 - - by Ryan Joe

Nuance Stakes Its Place in Mobility

Nuance unfolded its mobile roadmap during the company's Conversations users' conference yesterday in Boca Raton, Fla.
Posted 24 Oct 2007 - - by Ryan Joe

Voice Connects Consumers to Networks

Boca Raton, Fla. — In the opening keynote of Nuance's Conversations convention here, James Canton, noted futurist and head of The Institute for Global Futures, emphasized that the convergence of various networks and technologies will power and ultimately determine the future of business enterprise. And tools, such as voice, that enable platform interactivity will be crucial.
Posted 22 Oct 2007 - - by Ryan Joe

Opus Report Notes Upswing In Voice Biometrics

A recent report from Opus Research released Monday indicates strong growth in the voice biometrics field, while acknowledging the impact the advent of unified communications (UC) might have on the security infrastructure.
Posted 17 Oct 2007 - - by Ryan Joe

Using Speech to Save Lives and Money

Locution today released a new version of its CADVoice 911 Automated Dispatching Software, a software solution that uses speech technology to enable a swifter response time from fire fighters and paramedics.
Posted 15 Oct 2007 - - by Ryan Joe

Speech Technology Without Speech Recognition

When faculty and graduate students at the University of Washington developed the Vocal Joystick, they envisioned a simple device to help individuals without the use of hands or arms to browse the Web, control a screen, or play a video game. Earlier today, the university announced that it has adopted the system to interface with a robotic arm—an aspect of Vocal Joystick it started working on this year.
Posted 10 Oct 2007 - - by Ryan Joe

Dialogic Adds to IVR Platform with EAS Acquisition

Dialogic announced today its acquisition of all outstanding shares of EAS Group. In so doing, the company acquired EAS subsidiaries Cantata Technoogy, Excel Switching, Brooktrout Technology, and SnowShore Networks.
Posted 08 Oct 2007 - - by Ryan Joe

Nuance Acquires Speech-Enabled Medical Imaging Company

Nuance Communications announced earlier today its acquisition of Commissure, a medical imaging software company that uses speech technology to optimize and streamline radiology workflow, for an undisclosed amount. This transaction extends Nuance's capabilities in its Dictaphone solutions for medical imaging as well as its expertise in the radiology market.
Posted 03 Oct 2007 - - by Ryan Joe

Audio Search and Mining

The integration of improved speech-to-text in audio mining now allows users to easily access a wealth of information they might have missed otherwise.
Posted 01 Oct 2007 - October 2007 - by Ryan Joe

At Bell, Your Voice Is Your Password

Canada's leading phone company rolls out largest voice biometrics solution in the world
Posted 01 Oct 2007 - October 2007 - by Ryan Joe

The Elements of Style

How grammars, prompts, and dialogue flow come together to form a good VUI
Posted 01 Oct 2007 - October 2007 - by Ryan Joe

Is Speech Still in the Cards for iPhone?

Speech tech industry insiders greeted the release of Apple's iPhone with a cry of anguish because the much-hyped device lacked a voice interface. The dream might not be not over, though.
Posted 01 Oct 2007 - October 2007 - by Ryan Joe

Nuance Powers Turkish Airline Applications

As further indication of how speech technologies in general, and interactive voice response (IVR) systems in particular, are becoming ubiquitous, Pegasus this week became the first Turkish airline to adopt a speech application for handling flight information calls.
Posted 26 Sep 2007 - - by Ryan Joe

speech@microsoft Activates Blog

To better consolidate information related to speech capabilities within the Microsoft Vista operating system, the developers responsible for incorporating speech into Windows Vista have launched a blog.
Posted 24 Sep 2007 - - by Ryan Joe

Nuance Installs NLP System for Nordic Telco

Nordic telecommunications company Telenor replaced its directed dialogue IVR with the Call Steering application from Nuance Communications. The application runs on the Dolphin HotVoice platform, integrated with the Nuance speech engine.
Posted 19 Sep 2007 - - by Ryan Joe

IBM's New Avatar Talks to the Deaf

An estimated 55,000 people in the United Kingdom use British Sign Language (BSL) to communicate, yet there are relatively few services and needs designed to accommodate them. With that in mind, IBM announced Friday the development of a new system, called SiSi (Say It Sign It), which automatically converts spoken text into BSL.
Posted 17 Sep 2007 - - by Ryan Joe

EveryZing Makes Everything Searchable

EveryZing—a speech-to-text-based multimedia search and merchandising platform—announced earlier today a multitude of partnerships with Boston media firms Boston.com, 890 ESPN, boston.tv, and a variety of radio stations.
Posted 11 Sep 2007 - - by Ryan Joe

Voice Apps Gaining Voice in Mobile Devices

If any concerns remain about the lack of speech solutions in mobile devices, perhaps they were quelled somewhat by the release today of the initial usage statistics of the Nuance Voice Control application preloaded on the Palm Treo 775p smartphone.
Posted 10 Sep 2007 - - by Ryan Joe

Speech Recognition Puts Content into Context

Digitalsmiths Corp. iannounced yesterday that it had successfully demoed VideoSense, the first fully automated contextual video ad targeting solution that uses speech recognition and works on traditional broadcast, broadband, and mobile applications.
Posted 06 Sep 2007 - - by Ryan Joe

Machine Translation

Whether embedded in a piece of hardware or as software that can be installed on a laptop computer or PDA,applications that rely on speech recognition and speech synthesis technologies and language databases canprovide instantaneous translation of key words and phrases.
Posted 05 Sep 2007 - September 2007 - by Ryan Joe

CIOs Clamoring to Adopt VoIP, But Not Without Hesitation

A recent survey of chief information officers by IDG Research Services shows increasing adoption of IP telephony. The survey, sponsored by Interactive Intelligence, found that 63 percent of respondents intend to deploy an IP PBX within the next 12 months, an increase from the 50 percent who currently use such a system.
Posted 05 Sep 2007 - September 2007 - by Ryan Joe

SpinVox Voicemail-to-Text Solution Spreads to Canada

Rogers Wireless, Canada's largest wireless voice and data communications service provider, announced today that it will offer SpinVox's voicemail-to-text service to its estimated 7 million customers this fall.
Posted 27 Aug 2007 - - by Ryan Joe

Voice Search Still Looking for Its Tipping Point

SpeechTEK 2007 (NEW YORK) -- During a SpeechTEK keynote on Tuesday morning, Malcolm Gladwell posited that for speech technology to reach its tipping point it might have to re-frame itself to fully reach its potential by finding exciting new applications. As several sessions at the show brought out, that potential is certainly inherent for speech technology, particularly in the area of voice as an interface to search for data.
Posted 22 Aug 2007 - October 2007 - by Ryan Joe

Microsoft Includes VoIP in Office Communications Server

Microsoft revealed today that its upcoming Office Communications Server 2007 will house a IP telephony solution that it hopes will accelerate adoption and eliminate the expenses incurred through massive network overhauls that would ordinarily be necessary.
Posted 16 Aug 2007 - - by Ryan Joe

Real-Time Radio Allows Real-Time Radio Search

Critical Mention announced today the addition of its Real-Time Radio offering that transcribes radio audio streams into text, thereby allowing for real-time search of radio broadcasts.
Posted 15 Aug 2007 - - by Ryan Joe

New Predictive Speech-to-Text Firm Launches

A new company has anted up to play in the market of embedded speech technologies. TravellingWave, an early-stage mobile speech technology firm developing technology for speech-to-text mobile units, announced today its official launch.
Posted 13 Aug 2007 - - by Ryan Joe

NEC Unified's UC Solution Targets SMBs

NEC Unified Solutions launched today its unified communications solution for small- and mid-sized businesses (SMBs).
Posted 08 Aug 2007 - - by Ryan Joe

Autonomy Integrates Multichannel Interaction Analysis into etalk

The integration enables organizations to gain a more granular understanding of their customers and to quickly understand the trends and issues that could have a profound effect on the business.
Posted 06 Aug 2007 - - by Ryan Joe

West Launches Automated Notification Solution

OMAHA, Neb. -- West Corp. subsidiary West Notifications Group announced today the availability of IntelliCast, a multichannel, automated notification solution that allows companies to communicate meaningful information, such as flight delays, prescription pick-ups, and appointment reminders, to their customers, employees, and partners through automated voice, email, fax, and text messaging.
Posted 25 Jul 2007 - - by Ryan Joe

Defense Agency Concludes Field Tests for Auto-Translators

GAITHERSBURG, Md. -- Researchers at the National Institute of Standards and Technology (NIST) Friday wrapped up field-testing of prototype, real-time, two-way translation systems for the Defense Advance Research Projects Agency (DARPA).
Posted 23 Jul 2007 - - by Ryan Joe

New Voice-Activated Service Turns a Cell Phone to a GPS Device

San Francisco - Dial Directions today launched the beta version of a voice-activated phone service that enables cell phone users in parts of New York and California to call and ask for driving directions to any address or store destination. The directions are then sent via text message back to the user's cell phone.
Posted 16 Jul 2007 - - by Ryan Joe

Scottish Governing Body Rolls Out an IVR

ARGYLL AND BUTE, Scotland -- The local governing body here implemented a virtual customer contact center to help area residents with tax questions.
Posted 11 Jul 2007 - - by Ryan Joe

NICE Acquisition Adds Real-Time Transaction and Interaction Analytics Solutions

RA'ANANA, Israel -- Speech analytics solutions provider NICE Systems will acquire Actimize, a provider of software solutions for anti-money laundering, brokerage compliance, customer due diligence, and fraud prevention for the financial services industry, for $280 million.
Posted 02 Jul 2007 - - by Ryan Joe