Speech Technology Magazine


Biographical Information

Scott Manghillis

Articles By Scott Manghillis

Creating the 'Wow' Factor for Customer Retention

Intelligent automation puts the sizzle back in self-service.
Posted 27 Aug 2009 - September 2009 - by Scott Manghillis

The Best Response to a Tough Economy

Make smart investments in your enterprise customer voice portal
Posted 01 May 2009 - May 2009 - by Scott Manghillis